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Work Background
ET Consulting CybersecurityOwner
Mar. 2021United States · RemotePayments and CyberSecurity consulting for small and medium size businesses. I help businesses understand what strong cybersecurity looks like for them and their business. Making it easy to understand and implement.
PCI Security Standards CouncilSenior Manager, Community Engagement (through March 2024)
Jan. 2020RemoteResponsible for providing leadership and guiding the education and engagement team and developing and executing activities to deliver ongoing education and awareness to stakeholders. Collaborated closely with internal and external partners to foster community engagement and support training and education needs. Oversaw high-level strategies for managing education and awareness, ensuring timely updates on standards, program benefits, and payment security trends while spearheading various development projects, working groups and task force(s).
PCI Security Standards CouncilCommunity Engagement Manager
Sep. 2018 - Jan. 2020RemoteDevised and executed a strategic plan that significantly increased participation and retention rates in key PCI SSC programs and by fostering strategic partnerships and alliances with prominent industry stakeholders and enhanced program value and bolstered engagement.
PCI Security Standards CouncilAdvanced Research Manager
Aug. 2015 - Sep. 2018RemoteEffectively led the development and publication of the first PCI SSC mobile standard Software-based PIN Entry on COTS Standard as the chair of the Mobile Working Group, chaired and led Special Interest Groups, and coordinated industry panel discussions and round table discussions at PCI SSC Community Meetings.
PCI Security Standards CouncilStandards Project Manager
Aug. 2011 - Aug. 2015RemoteInstrumental in directing and publishing guidance for three Special Interest Groups (SIGs) on key security topics, demonstrating confident speaking abilities at PCI SSC Community Meetings, while also overseeing the selection process for SIGs and contributing to the launch and improvement of the Project Management Office.
TruBloomeLicensed Massage Therapist
Jan. 2015 - Dec. 2023
FiservBusiness Relationship Consultant (Contract, Card Services)
Jul. 2010 - Feb. 2011On-siteDedicated account manager who fostered strong relationships with clients by actively listening to their needs and addressing concerns promptly. Effectively liaised with cross-functional teams to develop tailored solutions to meet customer requirements while consistently exceeding expectations. Furthermore, proactively engaged with customers, providing comprehensive product knowledge and suggesting additional offerings to enhance their experience and attract new business opportunities.
PULSEVarious Roles
Jul. 1996 - Apr. 2010On-siteOver a decade at PULSE, demonstrated expertise in financial management and accountability, overseeing personnel and budgets surpassing $5.5 million. Maintained rigorous adherence to regulatory standards including FDIC, PCI, and SOX. Spearheaded system design, implementation, and ongoing enhancements, driving the creation of revenue-generating dispute and fraud products, as well as ensuring high availability for critical systems. Negotiated multimillion-dollar projects and consulting engagements, while achieving certifications like PCI compliance and Year 2000 Compliance. Provided performance evaluations and coaching to team members to foster continuous improvement and excellence.
PULSESenior Manager/Distributed Information Systems
Jun. 2006 - Dec. 2008On-site
PULSEMIS Manager
Jan. 2003 - Jun. 2006
PULSEProject Analyst
Jan. 1998 - Jan. 2003
PULSEProcessor Liason
Jul. 1996 - Jan. 1998
Fiserv EFTAccount Manager
Jun. 1995 - Jul. 1996Account manager for a Payment Service Provider known for exceptional relationship-building skills and a proactive approach to client management. Consistently surpassed sales goals through strategic planning and effective communication, while staying abreast of industry developments to provide tailored solutions and drive business success.
Texas Commerce BankSwitch Customer Service Representative
Jun. 1993 - Jun. 1995Proficiently managed multiple third-party processor accounts connected to the PULSE debit network as the dedicated account manager. Facilitated seamless onboarding and ongoing support for direct connections, overseeing the entire project from sales team handoff to maintenance and transaction monitoring with meticulous attention to detail and customer satisfaction.
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