EYSenior Business Consultant | Business Transformation, Digital focus
Jan. 2022 - Jul. 2024Milan, Lombardy, ItalyTMT: - Led B2C product delivery, merging CX strategy with digital execution in Agile environment, from Business Analyst to Product Owner Cross Sector (TMT, Energy, Insurance & Banking): - Orchestrated enterprise-wide Digital Transformation as Project Manager - Defined KPIs & dashboards to track CLTV, churn, and Retention/Churn rate across channels - Executed market and competitor benchmarking to unlock pricing strategies - Coordinated cross-functional delivery across product and data teams Extra interests and activities: - Buddy and Counsellor of juniors - Mentoring through tutoring and reverse mentoring initiatives