Requests
14
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Work Background
SocialLadderVP of Customer Success
Aug. 2023
ElemicaDirector of Client Success
Sep. 2021 - Aug. 2023
Total BrainSr. Director, Customer Success
Jan. 2018 - Sep. 2021
SidecarManager, Enterprise Client Strategy
Jul. 2017 - Jan. 2018Philadelphia, Pennsylvania
SidecarClient Success Manager
Dec. 2016 - Jul. 2017Philadelphia
ZoomerPartnership Success Manager
Jun. 2015 - Nov. 2016Philadelphia
Atlantic MediaDedicated Advisor
Feb. 2013 - Jun. 2015Washington D.C. Metro AreaClient relationship manager for over 100 National Journal members in DC’s premier public policy organizations
Responsible for developing key relationships, optimizing the value of membership, negotiating and executing yearly renewals
Train and manage Associate Dedicated Advisors
ScoutmobAccount Manager
Jan. 2012 - Dec. 2013Washington D.C. Metro AreaManage the DC sales team, editorial staff, and community managers
Develop and maintain working relationships with 100+ local merchants to cross sell, upsell, and extend existing contracts
Responsible for calculating and presenting ROI reports to merchants throughout the life of their contract
Renegotiate contracts based on performance to ensure highest return and ensure merchant satisfaction
Maintain and manage the weekly deal calendar and build all deals in our CRM
Work with CFO to develop strategies around process improvement for remote teams
Responsible for quality control on all potential merchant contracts
Proof and edit all features before they are sent to merchants for final approval
The Advisory Board CompanyAssociate
Jan. 2011 - Jul. 2012
TRICARE Management ActivityAssistant Project Coordinator
Jun. 2008 - Mar. 2009Fairfax, VADepartment of Defense activity providing health services to both active and retired military personnel ranging from
medical software and hardware acquisition and deployment to handling health insurance and medical records Assisted the Testing and Evaluation team, within the Joint Medical Information Systems contracting group on Major Acquisition Information Systems by managing administrative duties and scheduling. Corresponded with contractors to help build and maintain the Army Knowledge Online testing and evaluation access library by taking all loose files and organizing them in a manner that was easily accessible to all users. Completed classes to help develop my knowledge and understanding of the defense acquisition process. (Acquisition 101 and Business Financial Management 103 at the Defense Acquisition University) Assisted the Project Coordinator of Theater Medical Information Program-Joint on the testing and evaluation phase of a multi-billion dollar medical software acquisition for theater troops in Iraq and Afghanistan Interacted and worked closely with high ranking officials including Major General Granger, the Assistant Secretary of Defense, and the Director of Testing and Evaluation for the Department of Defense
ARPCAnalyst
Jun. 2007 - Aug. 2007Washington D.C.
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