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Work Background
MetaSound Designer
Mar. 2022 - Sep. 2023Athens, Attiki, GreeceOperations: Audio Post Production, Editing, Manual Testing -- Collaborated with remote teams to design interaction to immersive audio, voice assistants and music.
-- Supported Engineers/Product Managers to test spatial audio and original content creation.
-- 360° experience improving audio sounds by overseeing the audio editing processes.
-- Undertook post productions by mastering and reworking sounds to amplify Meta’s technologies.
AccusonusQuality Assurance Specialist
Sep. 2020 - Apr. 2022Athens, Attiki, GreeceOperations: Technical Support, Customer Services, Complaints Handling -- Prioritised first-line technical support requests for end users on hardware and software issues.
-- Stepped in to supervise an out-of-hours service desk and a remote daytime team.
-- Achieved a 96% first response time <24hr and an 85% full resolution time <48hrs.
-- Supported the department through a restructuring which improved CSAT scores to 4.6.
Booking.comCustomer Reviews Coordinator
Mar. 2019 - Mar. 2020Manchester, United KingdomOperations: Customer Reviews, Website Moderation, Customer Relations, Process Mapping -- Processed 3000+ customer reviews (target 600p/d) before going live.
-- Produced actionable insights to report on NPS, CSAT and Supplier Scores for stakeholders.
-- Exceeded KPIs by 147% with 100% in compliance and quality checks reported on performance reviews.
-- Promoted the use of Machine Learning and Automation to reduce manual workloads by 94%.
Rentalcars.comCustomer Service Advisor
Jun. 2017 - Mar. 2019Manchester, United KingdomOperations: Customer Support (E-mail, Phone, Live-Chat) -- Delivered service support requests by dealing with 100+ customer enquiries daily.
-- Found resolutions to complaints (90% FCR) to increase customer satisfaction from 3.8 to 4.6 (5.0).
-- Upsold vehicle and insurance policies which achieved 100% in compliance selling checks.
-- Minimised the use of refunds and discounts to achieve the highest sales margin in the Greek Market.
PrimarkRetail Assistant
Jul. 2015 - Jun. 2016Manchester, United Kingdom
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