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Work Background
FreelanceFreelance Writer
Sep. 2022Remote- Ghostwriting short-form posts and articles for multiple website clients within the travel sector.
- Writing high-quality content that aligns with each clients goals and website audience.
- Developed brand appropriate content while using whitehat SEO practices for organic growth.
- Maintaining strong partnerships with clients and other writers to continue producing great content.
hooTemporary Outreach Specialist
Apr. 2022 - Oct. 2022London, England, United Kingdom- On the outreach team to introduce our service to property owners and revenue managers
- Being the first point of contact for potential clients of our business
- Handling inbound and outbound queries from clients through phone and email communications
- Understanding how accommodations advertise through online travel agencies in order to sell our service
Brit AdventuresWeb Content Writer
Jul. 2021Remote- Created a travel blog from the ground up on the topic of gap years within travel & tourism. - Learned how to implement SEO tactics into my content writing for maximum visibility.
- Created authentic pitches to send to journalists in order to receive white-hat SEO backlinks.
-Successfully searched low difficulty and long-tail keywords with high volume to reach a wide reader audience.
-Learned a basic understanding of Wordpress in order to host the site independently.
HGS - Hinduja Global SolutionsCustoms & Trade Advisor
Nov. 2020 - Aug. 2021Remote- Working remotely as a call-centre contractor for a government Brexit Campaign.
- Receiving calls from Traders asking for advice on the Northern Ireland Protocol.
- Creating and Resolving cases for Trader's for any and every query that I receive.
- Updating clients on the new changes made by the government and HMRC about declarations.
- Giving Trader's step-by-step guidance to create their declarations and movements.
ACIEM Customer Service Representative
Sep. 2019 - Sep. 2020Auckland, New Zealand-Taking inbound calls from members of a banking institute who earn credit cards points as rewards.
-Helping members spend their reward points on products, vouchers & money back to name a few.
-Answering questions about the scheme and website. -Directing other calls for card/banking queries to the appropriate departments.
-Stock taking of all gift card and reward based products. -Working with the banking intitution to keep customer accounts safe with security questions.
CanadaStaysNew Business Developer
Feb. 2018 - Dec. 2018Toronto, Ontario, Canada- I negotiated with property owners to get their properties advertised on our site, in order to help them rent them out for vacations.
- Worked closely with internal teams to ensure a smooth process from start to finish.
- Consistently hit monthly and quarterly sales targets.
- Answered all questions from property owners and managers about our service and gave them confidence in our business model. - When necessary, I would help customers switch from our pay-per-stay to our subscription package.
Flight Centre Travel GroupTravel Consultant
Apr. 2017 - Dec. 2017Vancouver, Canada Area- Speaking with customers across multiple platforms including over the phone, via email, in person and on our website chat window.
- Working closely with customers to build a vacation package that suits all of their needs.
- Hitting personal, team and region sales targets for a commission.
- Maintaining a close relationship with representatives at hotel chains, tour companies and airlines to ensure a smoother process when using their products for a customer.
- Being able to use Sabre for flight searches quickly and effectively.
PH Media GroupMedia Development Executive
Aug. 2016 - Feb. 2017Moorgate, London▪ Liaising with contacts from companies of every size, shape and sector of the worldwide market, informing them how PH Media Group’s world-leading audio branding services can deliver results for their business. ▪ Becoming well-versed in the power of audio branding, developing the knowledge to introduce businesses to the concept and help them understand how they can sound as good as they look ▪ Acting as the first point of contact for every potential PH Media Group client, contacting prospects within a specialist sector of the worldwide market ▪ Effectively communicating the features and benefits of our bespoke On-Hold Marketing, Auto Attendant and Out-of-Hours Messaging services over the phone
▪ Informing prospective clients how expertly written and skilfully produced on-hold messages can build brands, promote products and sell services
▪ Arranging appointments with key company decision makers on behalf of the Business Development Managers, allowing them to meet with prospects in person to further demonstrate the service and tailor a solution to their individual brand
Republic M!Sales Agent
Apr. 2013 - Aug. 2015Luton, United Kingdom▪ Booking appointments to sell existing and new pharmaceutical drugs to hospitals and surgeries.
▪ Outbound calling to (HCP) Health Care Professionals to schedule appointments for various projects.
▪ Managing call-back opportunities to maximize appointment and sale potential.
▪ Overcoming objections to achieve and exceed target appointments. ▪ Follow up on the sales results from the appointments I have booked for representatives and HCP’s.
▪ Building international sales techniques on both Canada & USA projects.
Step-change OutsourcingTelesales Agent
Jun. 2012 - Apr. 2013Hitchin, Hertfordshire, United Kingdom▪ Cold calling and prospecting appropriate existing clients to sell mobile phones and electronics on behalf of external companies. ▪ Cold calling ex-customers to win back their previous custom and make them want to remain in contract with our company. ▪ Product up-selling everywhere possible to increase personal and company sales. ▪ Managing the database to update and keep track of processing orders. ▪ Maintaining a consistent level of outgoing calls to ensure daily and weekly targets were met. ▪ Managed my own time and diary proactively and used initiative to complete tasks independently. ▪ Occasionally spent time in other departments such as complaints and inbound to improve my knowledge of the company and other sectors. ▪ Answering all incoming calls / emails and re-routing them to relevant parties. ▪ Maintained professionalism both working in a team and independently.
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