NYGÅRD InternationalDirector of Human Resources
Mar. 2012 - Nov. 2012Acted as the primary contact for the entire Canadian retail group (President of Retail, Directors of Operations, District Managers, and Store Managers ), providing prompt resolution of issues and consultation in the consistent application of all HR processes and programs, in compliance with corporate policies, and legislation. • Partnered with managers and supervisors on employment related matters, providing coaching on progressive discipline, performance improvement plans and terminations. • Provided ongoing management expertise to projects such as the performance review process, disciplinary issues and resolution, impacting key performance metrics through effective coaching practices • Developed HR policies and procedures to support retail operations while ensuring legislative compliance and drove implementation of policies and procedures. • Developed the company’s Workplace Violence and Harassment policy and procedures in compliance with new legislation. • Developed and/or facilitated numerous workshops for retail field management concerning Performance Management and Documentation, Performance Appraisals, Selective Interviewing, Coaching and Development, Networking and Recruitment, Loss Prevention, and Selling Skills. • Partnered with other HR professionals in the company in order to collaborate on processes which impacted the company as a whole - collaborated on various programs and projects such as re-vamping the on-boarding process, training and development, and corporate Health & Safety and the appraisal process. • Provided day-to-day employee relations support, assisting the retail group in facilitating improved performance, corrective measures, process and expectation coaching, and following up on issues. • Researched and investigated issues relating to policy violation, employment and legislated requirements. Was the lead and primary contact for matters regarding workplace harassment as well as the open door policy as it related to the retail division