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Work Background
Jenny Gia Business BoostMarketing Operations Business Consultant
Jan. 2019Phoenix, Arizona, United States · RemoteGive your BUSINESS the BOOST it needs with our Online Business Management & Digital Marketing Management SERVICES
SBR Management -Roberts CommunitiesMarketing Operations Manager
Sep. 2014 - Jun. 2019Scottsdale, ArizonaRoberts Communities offers excellent choices when looking to purchase an affordable, quality, home. • Develop and implement the operations standards and SOPs for the company
• Participate in the development of marketing program strategies, objectives, digital, email marketing and tactics
• Project management: implementation of new CRM system for the company, provided training to the staff on how to use the CRM and manage all aspects of the CRM
• Manage external marketing vendors and budget to accomplish goals
• Responsible for the implementation and supervision for all customer applications process through the internal underwriting and lender approval guidelines. Key Achievement
• Worked with VP of Sales and marketing team to develop and implement marketing/business development strategies that improved brand value and overall service delivery
TIERRA MADRE LANDSCAPE SERVICESBusiness Operations Manager
Jul. 2013 - Sep. 2014PhoenixTIERRA MADRE Landscape Services, a licensed, full service landscape maintenance company, has been providing community and commercial landscaping services to Arizona since 1995. • Planned, prioritized, and organized work effectively; worked effectively under pressure and time deadlines
• Actively reviewed key performance measurements and ensured process improvement strategies are identified and incorporated
• Oversaw and provided excellent customer service. Customer follow up, and retention.
• Assisted in the day-to-day operations of the company to include employee management, tracking and monitoring of performance, as well as company financial
Key Achievement
• Improved the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow, management, business processes and organizational planning
Foresight IntelligenceBusiness Operations Manager
Apr. 2013 - Jul. 2013Scottsdale, AzForesight Intelligence is driven to help your organization utilize your data in a painless manner. • Maintained the condition of the office and delivered multiple projects simultaneously
• Conducted research, assembled and analyzed data to prepared reports, documents and projects. Designed and maintained databases
• Assist Marketing Director in multiple marketing projects, such a website development, social media, print materials, etc.
• Coordinated administrative and clerical functions in the office, prioritizing and maintaining an effective workflow
Column5 ConsultingExecutive Assistant
Oct. 2012 - Feb. 2013Scottsdale,ArizonaColumn5 is the world’s leading-edge consulting firm dedicated to providing high-value services that help customers leverage the power of SAP's Enterprise Performance Management (EPM) suite, including SAP BPC and BI. • Conducted research, assembled and analyzed data to prepared reports and documents
• Managed vendor materials submissions
• Coordinated and executed project-based work. Managed and coordinated the shipping logistics of marketing materials
• Kept promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt
Western International UniversityInternational Student
Oct. 2008 - Oct. 2012Phoenix, AzManagement(Master of Business Administration)
If critical thinking and managing change in a corporate environment are among your interests, this online program will provide you with a rich basis for growth and high-level advancement. You'll examine ethical theories and corporate responsibility, group and interpersonal processes, and the intricacies of starting your own venture or division of a company. You'll also learn how the most effective managers handle conflict and relationships in order to succeed.
GMAC Sonaran PropertiesMarketing Coordinator and Transaction Manager- The Silbert Team
Apr. 2006 - Oct. 2008Phoenix, Arizona Area• Handled administrative and management responsibilities, customer relations and documents for Real Estate transactions
• Prepared sales, marketing strategies, (including social media and event planning), programs, competitive bids, major proposals and presentations
• Maintained communications with clients in order to ensure quality services and customer satisfaction
• Coordinated, designed, and created marketing materials and sales collateral for agents and listings
AdhecoMarketing and General Director
Apr. 2003 - Oct. 2008• Responsible for the supervision of office functions, work in a team environment in order to achieve company goals and projects
• Managed and supervised the efficiency of the different departments in the company including marketing
• Created, updated and maintained marketing materials and plans for dealers to minimize risk and maximize performance
• Implemented quality control processes for marketing materials and client selections
SupratelecomTeam Manager
Jan. 2000 - Apr. 2003San Jose, Costa Rica• Worked in a team environment with 20 associates responsible for the team development, goals and performance while providing an excellent customer service
• Provided the capacity to supervised and lead the team and stimulate exemplary performance to meet the customer satisfaction parameters and meet the defined service standards
• Ensured delivery of competent and consistent customer service, monitored services standards and analyzed results
• Managed the day to day operations of the unit as per defined processes and ensure compliance to audit guidelines by management
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