Rita Sousa

Supply chain | MsC Operations management | Business Developer @Consultant

C-level ExecutiveSales & BizDevConsultingEducationDevOpsAdvisorITResearcherPortugal💸 Marketing💼 C-level Executive👍 Sales & BizDev⚖️ Legal🧨 Consulting🧮 EducationCOOCopywriterLecturerPostGraduateTutorPartnerships ManagerParalegalSoft Skills Trainer🎓 StudentAssociateAssociate PartnerMBACRM managerGraduate Student

Rita Sousa is a dynamic and acclaimed professional in the field of supply chain and operations management. She holds a Master's degree in Operations Management, reflecting her deep understanding and knowledge of the sector. Rita's career spans multiple years in business development, where she excelled in identifying growth opportunities and implementing strategic initiatives. Her proficiency in managing complex supply chains and optimizing operations has consistently driven efficiency and profitability in the companies she worked with. Passionate about innovation and sustainability, Rita is committed to integrating these principles into her work, aiming to create business solutions that are both economically viable and environmentally friendly. Her strategic and analytical skills, coupled with her business acumen, make her a valuable asset in the industry.

Feedback from Rita’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Leroy MerlinLogistics flow developer (Tecnico Circuitos e Fluxos)

Jan. 2024Lisboa, Portugal · Hybrid- Optimize and design efficient processes for transporting goods and information between suppliers, warehouses, and customers to improve supply chain performance and achieve mutual business objectives - Analyze current logistical operations, identify bottlenecks, and implement improvements to enhance speed, cost-effectiveness, and overall efficiency of supply chain operations. - Cultivate, maintain, and fortify partnerships with over 100 suppliers, contributing to sales exceeding 100 million euros. Oversee logistics relationships, negotiate contracts, ensure agreement compliance, and serve as the primary liaison for addressing issues and concerns. - Coordinate seamlessly across diverse and interdisciplinary teams, including finance, operations, sales, and transport, to synchronize information and action plans, ensuring cohesive and aligned strategies.

ReflauntFulfillment Manager

Feb. 2023 - Dec. 2023Lisboa, Portugal · HybridGlobal Fulfillment Operations Leadership • Managing a team of 5 fulfilment specialists remotely • Coordinating operations across 5 3PL warehouses worldwide (US, UK, PL, SG), ensuring procedures compliance and efficiency. • Collaborating with various departments, including Sales, Partner Business, Customer Service, Tech, and Operations, to optimize end-to-end supply chain, including reverse logistics, to support launching more than 10 marketplace integrations and new business flows. • Lead warehouse transfers, including consolidation from France to Poland and UK to support reducing operational costs by 50% and managed the procurement process for new warehouses to allow +70% YoY growth. Supply Chain Excellence • Developed and implemented a full warehouse procedure, reducing in 5 days dispatch SLAs and achieving full procedure compliance and stability, all warehouses dispatch within 1 day. • Introduced a 3PL process manual, • Streamlined the return process. • Authored a Fulfillment dashboard in Quick sight to follow up inbound, outbound, stock level and accuracy of more than 20 thousand items

DHL Supply ChainOperational planning control and reporting specialist

Apr. 2022 - Jan. 2023Lisboa, PortugalData Visualization Expertise: • Established a comprehensive dashboard using PowerBI covering inbound, in-house production and outbound, leveraging SQL and internal databases, providing full operational visibility for more than 250 peers. • Responded to more than 300 On-demand queries from the operation and the biggest retailer in Portugal, SONAE Fashion (Zeitreel) • Responsible for securing daily visibility for more than 60 thousand items´ production planning and more than 250 resources allocation. • Secured through manual reports Black Friday production lists, when the system failed to secure communication of more than 3000 e-commerce orders per day.

Grünenthal GroupSupply Network Planner

Apr. 2020 - Apr. 2022Lisboa, PortugalFulfillment and Inventory Management: • Ensured stock availability of more than 2000 SKUs, optimised end-to-end inventories, • Tracked and monitored purchase orders, deliveries, and invoicing to verify accuracy and compliance. • Monitored deliveries and executed phase in/out processes for assigned portfolios. • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods worth more than 10 million euros. • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers. • Built exceptional rapport with suppliers and transportation companies to create seamless operations. • Applied insights of global economics and marketing to implement pricing strategies and channels. Production planning • Managed human resources and capacity for more than 8 production lines, worth more than 10 million euros in monthly sales. Supply Chain Excellence • Created, Improved, standardised and documented planning and scheduling processes for a team of 10 peers worldwide to secure 100 million euros of monthly production • Created and implemented a new communication procedure for artworks phase-in/out which reduced waiting time in more than 14d overall between 5 different departments, operational reference in worldwide E2E Labeling excellence project. • Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.

-Returning back to my family and my home country

Feb. 2020 - Apr. 2020Lisboa e Região, Portugal

IKEA Supply AGBusiness Area Specialist

Mar. 2015 - Jan. 2020Basel e Região, SuíçaFulfillment and Inventory Management: • Maintained healthy E2E inventories across 300+ stores in Europe and North Africa, optimizing deliveries and portfolio phase in/out for various types of assortments such as wood and metal furniture, sofas and armchairs, textiles, and frames, corresponding to 100 million worth of sales and more than 10 thousand SKUs. • Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods. • Organized and maintained correct inventory balance between 10 warehouses and 20 direct suppliers to drive highest turnaround possible on inventory. • Specialist in phase in/out of product and range changes of assortment, have performed 3 Tracked and monitored purchase orders and deliveries for more than 300 stores and 10 European warehouses. major range changes (major complex well-known ranges of Galant/ Bekant, Office chairs, frames Ribba and sofa Kivik) worth each several million euros in sales and production. • Built supplier relationships with more than 20 suppliers worldwide (from China to Portugal) to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers. AI Implementation: Acted as an operational reference in the IBM Watson Supply Chain (AI) implementation study within the department, usage worldwide for more than 200 users in regional supply teams.

IKEA Distribution ServiceBusiness Support Specialist

May. 2012 - Mar. 2015Dortmund e Região, AlemanhaProcess and Software Improvement: Reviewed and improved internal workflows and routines, and served as a CASY internal system superuser, providing operational support and technical development for more than 5000 users worldwide. Communication and Training: Developed communication and training materials for various operational levels and managed the organization's internal online page for more than 200 peers. KPI Dashboard: Created and implemented KPI dashboards, providing training on their usage for full department of more than 50 peers.

IKEA PortugalSales and Supply Support Specialist

Jul. 2009 - May. 2012Lisboa e Região, PortugalFulfillment and Inventory Management: Ensured stock availability and E2E daily inventory of more than 10 000 SKUs. Training Expertise: Conducted in-store logistics training for other departments and served as an In-store mobile logistics system trainer for more than 250 peers. Innovation: Authored the first routine and tool for inventory order requests, optimizing cost and efficiency.

IKEA PortugalSales assistant

Jul. 2007 - Jul. 2009Lisboa e Região, PortugalCustomer-Centric Approach: Actively listened to thousands of customers, identifying their unique needs and preferences, resulting in improved customer satisfaction and loyalty. I am proud to have been requested for my specific attendance from dozens of returning customers. Product Passion and Knowledge: Demonstrated genuine passion for the products, effectively conveying their benefits, which led to increased product awareness and sales. Praised for consistently driving sales above 2,5K (x5 average sale) per customer. Extra challenges: Led and excelled in after-sales support for kitchen-related products, showcasing dedication and reliability in resolving customer issues, further enhancing the store's reputation for exceptional service for hundreds of customers. Solved a backlog of more than 100 cases of pending claims due to my technical skills.

FNAC PortugalCustomer Service

Oct. 2003 - Mar. 2007Lisboa e Região, PortugalPart-time job during university attendance Handled hundreds of customer inquiries and suggestions courteously and professionally. Actively listened to customers and handled concerns quickly in different customer services (ticket desk, welcome and financial services) Cashier for hundreds of sales, securing that waiting times were as minimal as possible. Responded hundreds of customer requests for products, services, and company information. Quickly starting utilizing customer service software to manage interactions and track customer satisfaction. Completed physical inventory counts each fiscal year to support sales department.

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

💸

Raise Capital

🚀