Paul Gordon

Clinical Operations Management Consultant @Self Employed

🧨 Consulting

I'm an engaging and results-oriented healthcare operations professional with a proven track record in managing complex projects, streamlining processes, fostering collaboration, and ensuring regulatory compliance. I excel at leading and executing projects that boost operational efficiency and meet all regulatory requirements. I'm also skilled at implementing process and technology improvements to enhance data accuracy and workflow. I am skilled at building relationships and engaging stakeholders to achieve strategic goals. My analytical skills allow me to identify root causes of problems and develop effective solutions. My achievements include increasing organizational government reporting compliance by 85% across four states, leading the successful transition from paper to electronic documentation in 175 facilities in 14 states, and securing multi-million-dollar Medicare contracts. Under contract with Medicare my team exceeded all performance expectations. I've also established and led a multi-agency, cross-functional coalition to improve patient transportation services for all dialysis patients in the city of Philadelphia PA and developed organization-wide patient care planning and physician rounding systems. Additionally, I've provided expert consultation and education on healthcare regulations to renal professionals and professional organizations. Beyond my core competencies, I thrive in remote work environments and possess proficiency in various healthcare administration technologies. I'm also an enthusiast for the potential of artificial intelligence within the healthcare industry currently earning AI certifications.

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Work Background

Dialyze DirectDirector of Clinical Projects

Dec. 2019 - Jan. 2024Exton, PAHired to initiate and manage clinical projects that align and standardize processes across the organization to ensure compliance with company policy, federal and state regulations. • Led the change in documentation processes across 175 SNF in-house dialysis operations in 14 states from paper documentation to electronic documentation. • Improved compliance with government reporting requirements by 85% across four assigned states. • Independently stood up a patient care planning and care rounding system across the organization. • Led staff across the organization through extensive regulatory changes required due to COVID-19. • Provided process and regulatory education for clinical staff. • Analyzed and improved processes to achieve operational objectives and ensure regulatory compliance. • Developed and implemented strategic operational plans and processes. • Proactively evaluated and addressed gaps in policies and procedures. • Collaborated with all stakeholders to ensure targets were continually evaluated and completed.

Fresenius Kidney CareClinical Social Worker

Sep. 2016 - Sep. 2023Greater Philadelphia, PAHired as core member of the interdisciplinary treatment team to provide case management services for people with ESRD on dialysis. • Created and led a cross-functional, multi organizational coalition to improve transportation quality for dialysis patients in the Greater Philadelphia market. • Founding member of a nationwide Rehab Advisory Committee establishing in-house exercise programs, educational, and vocational rehab efforts for patients receiving dialysis. • Managed all psychosocial and concrete social service needs with dialysis patients from multiple urban and rural dialysis facilities providing ICHD, HHD, CAPD and CCPD for diverse patient populations. • Educated patients, families, caregivers and staff on treatment options, policy, and treatment regimen. • Ensured regulatory adherence to Federal, State, and local laws.

Quality InsightsPatient Services Director

Jun. 2013 - Nov. 2015King of Prussia, PARecruited in May 2012 to assist in securing the CMS-ESRD Network Organization contract and provide departmental leadership and oversight of all patient service functions and deliverables. • Succeeded in the award of both 2012 and 2016 CMS-ESRD contracts valued at > $2.5m annually. • Exceeded all statement of work goals assigned by CMS to the patient services department. • Provided consultation, technical education and assistance to administrators, physicians and other renal professionals regarding the End-Stage Renal Disease Program, Medicare benefits, Conditions for Coverage, patient engagement practices, emergency preparedness and conflict management. • Directly supervised and provided general and technical assistance for the coordination of involuntary patient discharges, involuntary patient transfers, grievance management and despondent patient concerns. • Directly supervised comprehensive emergency management planning in collaboration with CMS’s Kidney Community Emergency Response contractor and the Philadelphia Office of Emergency Management.

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