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Work Background
QUASH.aiHead of Sales Department
Feb. 2024 - Jun. 2024México · Remote• Lead and supervise the marketing team, ensuring alignment with business objectives.
• Manage the sales team, including lead generation and developing business relationships with potential clients.
• Develop and execute the company's global commercial strategy, ensuring compliance with sales objectives.
• Supervise the after-sales team to ensure customer satisfaction and retention.
• Create and manage the sales pipeline, optimizing workflow and operational efficiency.
• Take charge of the successful closing of deals, negotiating favorable terms and conditions for the company.
• Direct the penetration of new markets and the positioning of the brand globally.
• Drive increased consumption and loyalty of existing accounts through effective strategies.
• Establish and maintain strong business relationships with customers and suppliers, seeking mutually beneficial collaboration opportunities.
ProvenirRegional Sales Manager
Jan. 2023 - Jan. 2024México · Remote• Develop and execute the sales strategy in the assigned territories.
• Manage key relationships with large clients and conduct effective contract negotiations.
• Identify and leverage business development opportunities to maximize business growth.
Notable Achievements:
• Successful opening of new markets in Mexico and Central America.
• Outstanding positioning of the brand in the target markets.
• Establishment of a significant strategic collaboration with a Credit Information Society.
Finerio ConnectHead of Sales
Mar. 2020 - Dec. 2022Área metropolitana de Ciudad de México• Develop and execute the organization's sales strategy.
• Manage strategic relationships with large clients and lead contractual negotiations.
• Analyze clients, consumers, competitors, market and trends through market research and relevant resources.
• Direct the creation and successful development of the commercial and after-sales area from scratch, establishing a solid base in Mexico and serving as a reference for other countries.
• Maximize sales by effectively positioning Finerio Connect as a leading company in the region.
• Implement an accelerated prospecting system to attract a greater number of clients and exceed commercial objectives.
• Leverage the commercial team through the implementation of a specialized training program and best practices.
Visor ADLSenior Business Development
Sep. 2019 - Mar. 2020• Develop strategic relationships with key business leaders and representative agents to generate interest in the company's products and services.
• Negotiate contracts and agreements with potential clients, ensuring favorable conditions for both parties.
Notable Achievements:
• Maximization of sales through the successful positioning of Visor ADL as a leading company in the region.
• Developing a deep understanding and knowledge of the industry and market trends.
• Comprehensive analysis of clients, consumers, competitors, market and trends through market studies and other resources.
ApliKey Account Manager
Aug. 2018 - Sep. 2019Ciudad de México y alrededores, México• Direct the commercial strategy to attract and retain customers in the assigned territory.
• Develop and implement innovative strategies to maximize placement opportunities.
• Manage strategic relationships with large clients and lead contract negotiation.
Notable Achievements:
• Comprehensive management of commercial operations in the country, including contracts, orders and budgets.
• Close collaboration with business managers, general managers and general operations as a key contact person.
• Efficient coordination of key aspects of operations, consolidating Apli's position as a market leader.
WeWorkSales Representative
Jul. 2017 - Mar. 2018México• Build and maintain strategic relationships with a portfolio of key clients to ensure long-term retention and satisfaction.
• Acquire a deep understanding of client needs and propose solutions that align with their objectives.
Notable Achievements:
• Increased WeWork's market share by 25% by effectively presenting the value proposition and successfully closing sales.
• Exceeded sales quota by 150%, with outstanding recognition for one quarter and consistently exceeding 120% in the remaining quarters.
• Developed new models to improve the tracking of sales prospects, resulting in successful retention of a greater number of clients.
• Responsible for generating sales prospects in Bogotá and Mexico City, achieving a conversion of 70% of prospects into clients.
UberSenior Inside Sales Representative Uber Eats
Mar. 2017 - Jun. 2017México• Research and develop strategies for products and services, ensuring effective adaptation to market needs.
• Implement marketing plans and strategies to exceed established sales quotas.
• Track and analyze marketing and sales data to identify areas for continuous improvement.
Notable Achievements:
• Achieved a 15% quarterly sales increase, recognized twice for exceptional performance.
• Successful launch of the brand in new cities such as Puebla and Guadalajara, exceeding growth plans by 120%.
• Successful positioning of the Uber Eats brand in new markets, establishing it as one of the three most relevant brands in Mexico City.
• Recognition as best seller on two occasions, highlighting consistency in exceptional performance.
• I developed the commercial team by implementing a specialized training program, contributing to the growth and effectiveness of the team.
UberSenior Inside Sales Representative Uber for Bussines
Jun. 2016 - Feb. 2017México• Maximize business opportunities by identifying and taking advantage of new business sources.
• Obtain greater positioning of the Uber for Business brand in the market.
• Facilitate ongoing training of sales representatives to improve team performance.
• Develop and execute new sales programs to drive team effectiveness and growth.
Notable Achievements:
• Successful launch of the business model in Mexico, attracting large accounts that contributed to the profitability of the new service.
• Conducting numerous market research to evaluate the organization's competitive position and maximize business opportunities with new clients.
• Generation of an annual turnover of 300K USD through the acquisition of new clients during management.
• Exceeded sales plan by 30%, resulting in a significant increase in market share for Uber for Business.
UberCostumer Support Representative Uber
Sep. 2015 - Jun. 2016México• Manage customer service tickets into incidents, making crucial decisions and maintaining accurate documentation of transactions.
• Demonstrate a proven track record in customer service by resolving questions and collaborating to expedite solutions.
Notable Achievements:
• Successful management of an average of 1,600 cases per month, guaranteeing efficient and timely attention.
• I achieved a 50% decrease in response time compared to similar cases, improving operational efficiency.
• Continuous recognition by customers, with satisfaction ratings of over 95% on numerous occasions.
• Successful training of customer service agents in Bogotá, Mexico City and Monterrey, resulting in high customer satisfaction ratings.
• Establishment of effective processes that contributed to reducing response times by 50%, significantly improving the customer experience.
Santander MéxicoPremier Banking
Jan. 2013 - Aug. 2015México• Accountable for advising and selling financial products and services to both consumer and small business customers. • Interacted with customers in providing some services ranging from valuable advice about their accounts.
BBVASenior Personal Banker
Apr. 2008 - Dec. 2012México• Supported branch with obtaining new customers by canvassing local business. • Created new business opportunities, understand consumers' financial demands and cross-sell products and services.
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