UberCostumer Support Representative Uber
Sep. 2015 - Jun. 2016México• Manage customer service tickets into incidents, making crucial decisions and maintaining accurate documentation of transactions.
• Demonstrate a proven track record in customer service by resolving questions and collaborating to expedite solutions.
Notable Achievements:
• Successful management of an average of 1,600 cases per month, guaranteeing efficient and timely attention.
• I achieved a 50% decrease in response time compared to similar cases, improving operational efficiency.
• Continuous recognition by customers, with satisfaction ratings of over 95% on numerous occasions.
• Successful training of customer service agents in Bogotá, Mexico City and Monterrey, resulting in high customer satisfaction ratings.
• Establishment of effective processes that contributed to reducing response times by 50%, significantly improving the customer experience.