Erica Arias - Vice President, Operations, SonarMD

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Work Background

SonarMDVice President, Operations

Sep. 2023Chicago, Illinois, United States · Remote

SonarMDSr. Director, Internal Operations

May. 2022 - Sep. 2023Chicago, Illinois, United States

azara healthcareDirector, Client Success

Dec. 2020 - Jun. 2022Detroit, Michigan, United States

SPH AnalyticsDirector of Client Success

Jul. 2019 - Dec. 2020

SA IgniteDirector, Customer Success

Dec. 2017 - Jul. 2019Greater Chicago Area

SA IgniteClient Success Manager

May. 2017 - Jul. 2019Greater Chicago AreaManage and mentor members of the Client Success Team Establish Client Support Practices Drive Product Adoption Provide Technical and Product Support Training New Users on Product

SA IgniteImplementation Manager

Jan. 2016 - Dec. 2017Greater Chicago AreaProject Management Client Support Operations Account Management Medicare Medicaid

United Way for Southeastern MichiganDonor Engagement Specialist

Jan. 2015 - Dec. 2015

United Way for Southeastern MichiganDonor Engagement Associate

Feb. 2014 - Dec. 2015Detroit, MIWork cross functionally in partnership with Marketing and Fund Development to develop volunteer projects that heighten donor experience; provide training for staff and volunteers to ensure a cohesive message is being shared with donors, partners and potential affinity group members.

United Way for Southeastern MichiganCommunity Account Manager

Aug. 2013 - Dec. 2013Greater Detroit AreaCoordinate upper management, United Way for Southeastern Michigan staff, volunteers, and other campaign workers to provide for all needs and logistics. Create long- and short-term plans for key campaign accounts. Document all activities, including accounting and timesheets. Monitor and review campaign progress on a regular basis with relevant staff. Manage scheduling of employee group meetings for key accounts, and conduct the meetings to ensure that all needed information and resources are shared. Grow positive and professional relationships with campaign coordinators, workers, and volunteers through open communication, talent development, and sharing best practices and training as needed. Lead, assist, and speak at group solicitation meetings, trainings, and kick-offs http://www.liveunitedsem.org/

Connected LivingTraining and Operations Director

Aug. 2011 - Dec. 2012Northern Illinois TerritoryManaged recruitment, training, and mentorship of 20 staff members and 50 community volunteers. Developed technology-focused programming, leading to computer and internet adoption by 5,500 seniors and individuals with disabilities. Maintained database of participants and equipment provided to participants to build on the program's resources and functional processes. Led team through three two-year grant projects, exceeding two of the three grant targets within that timeframe. Created, implemented, and supervised incentive programs for staff and participants to provide referrals, leading to greater inroads within the targeted community. www.connectedliving.com/

Connected LivingCommunity Program Manager

Apr. 2011 - Aug. 2011Moline, IlRecruited participants, marketed program within surrounding neighborhoods, trained senior and disabled computer skills, maintained accurate records to report to federal government, managed files that included training reports, contracts and skill assessments, deployed equipment to qualifying participants, community outreach, curriculum development www.connectedliving.com/

American Red CrossAmeriCorps VISTA

Jan. 2009 - Dec. 2010Moline, ILTaught health and safety programs in 8 diverse counties to youth ages PreK- High School, developed curriculum and objectives for first of its kind high school global citizen project,managed Red Cross Youth Clubs,trained AmeriCorps members, grant writing,donor stewardship,volunteer event coordination, database management http://www.redcross.org/il/moline http://www.nationalservice.gov/programs/americorps/americorps-vista