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Work Background
Vice President of Talent Acquisition - Northeast
Metro One LPSGVice President of Talent Acquisition - Northeast
Jul. 2023On-site-Design and execute recruiting strategies to attract, evaluate and hire qualified candidates -Proactively identify and address hiring needs -Evaluate and refine sourcing and selection procedures -Manage a team of recruiters and provide assistance as needed -Oversee and improve overall candidate experience -Maintain talent pipelines with potential candidates and past applicants for future staffing needs -Organize recruitment events to establish a strong employer brand -Participate in our company’s strategic planning regarding employee development and engagement -Ensure proper onboarding and training for new hires
Vice President of Client Operations
Metro One LPSGVice President of Client Operations
Nov. 2022 - Jul. 2023New York, New York, United StatesFocus will be placed on providing Loss Prevention Officer services for a store, logistics, warehousing, and corporate headquarters applications. · Identify and develop new business opportunities through the utilization of existing industry contacts, networking, market research, participation in local/regional trade and professional organizations, as well as by working with the local Metro One LPSG management team to identify potential business leads. · Influence, steer, provide for and oversee the growth and expansion of any new and/or existing retail client to its fullest business potential with Metro One LPSG. Provide hands-on assistance during high peak, seasonal periods, and/or special events within the market of responsibility. · Ensure client retention by establishing and maintaining open lines of communication and providing ongoing support and assistance, always with a sense of urgency, in response to any client concern, want, or need. · To take on any task or responsibility relative to the development, growth, and retention of Metro One LPSG’s retail business as deemed necessary by Senior Management. The position reports to a senior member of management to be determined.
Scheduling Manager
MSA SecurityScheduling Manager
Jan. 2018 - Nov. 2022Greater New York City Area• Manage escalated client requests or complaints to ensure issues are being rectified in a timely manner • Manage scheduling needs for complex accounts; analyze daily, weekly, and monthly reporting trends, to proactively anticipate additional staffing requirements for the client. • Enter employees, hours & shifts into Scheduling database • Take calls and make appropriate scheduling changes as they are received • Call out the employee schedules each week with accuracy • Schedule required training for employees • Correspond calls & emails from employees regarding their availability • Track and maintain employee cancellation & refusals for accepting posts • Maintain employee vacation schedules with updates to the Scheduling Director • Maintain telephone contact with clients as necessary • Use best judgement to determine strategic employee placement based on client needs • Maintain Valiant database to ensure accurate information on the daily schedule is posted • Collaborate with Human Resources on matters including but not limited to: personnel information, incident tracking, and disciplinary action. • Provide input in the management of credentials • Address tardiness of employees and coordinate disciplinary actions with relevant supervisors. • Address daily call outs and process of locating replacements for the shifts. • Coordinate daily schedule adjustments in a timely fashion. • Collaborate with field supervisory staff in order to establish best practices. • Ability to make fast scheduling decisions as changes and adjustments occur • Ability to collaborate with employees involved from both scheduling and additional departments • Enter employees/shifts into database with goal of having little to no overtime
Account Manager
Allied UniversalAccount Manager
Nov. 2015 - Jan. 2018accountable for day-to-day operations of a portfolio of assigned client sites, including hiring, training, and enhancing the employee experience of our Security Officers; building and maintaining relationships with clients and employees at these sites: training, developing, and retaining staff; coordinating needed support services and solving problems that affect the management of the account and service delivery excellence; meeting or exceeding financial, operational, and compliance goals; working with site supervisors and officers to ensure high quality customer service; maintaining or overseeing weekly operating schedules and payroll for assigned security personnel; providing after-hour response at client sites on their shift, including site inspections, emergency response, and discipline issues
Area Manager
G4SArea Manager
Sep. 2013 - Nov. 2015Greater New York City AreaOversee the staffing, scheduling, and on-site training for security officers. Directly supervise security officers at times. Ensure that contract-required training and screening elements for security personnel have been met. Maintain overtime to a preset requirement designated by G4S. Ensure quality of service and contract compliance by regularly inspecting and auditing each facility assigned to his/her area. Perform other operations and related functions (e.g., payroll, review and maintain incident reports, issue uniforms, coordinate fleet vehicles, assist in preparation of security surveys and post orders).
Loss Prevention Specialist
JCPenneyLoss Prevention Specialist
Apr. 2012 - Sep. 2013Use broad discretion to protect the assets (physical and human) of multiple Stores within a district/s. Balance theft and fraud trends, safety and security, and inventory control strategies to identify and apply a broad range of Asset Protection techniques/solutions to control potential or actual losses or threats. Establish and maintain a safe and working environment for all associates and customers. Identify losses and develop actionable plans to prevent loss and reduce shrinkage while promoting asset protection awareness within stores. - Apprehended employees and clients for theft and petty theft - Worked closely with Eatontown Police Department and aided in investigations - Promoted into a position of increased responsibility
Assistant Manager
DICK'S Sporting GoodsAssistant Manager
Nov. 2009 - Apr. 2012Reading, Pennsylvania AreaHire and train sales associates to work on the floor as well as in shipping • Allow your knowledge of emerging and consistent trends to inform purchasing and inventory decisions and solutions • Continually advance your product knowledge and that of other employees • Maintain accurate customer records for loyalty program • Manage and evaluate revenue and expense reports • Become liaison with corporate office and use contacts to promote the business and align with brand values
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