Nadezhda Chatalbasheva

OPS QA Team Lead @SumUp Limited

Bulgaria💰 Investor & VC👍 Sales & BizDev🗿 HR🏦 Finance🧮 EducationCustomer Success Manager

Nadezhda Chatalbasheva is a seasoned professional in the technology industry, currently leading the Operations Quality Assurance (QA) Team at SumUp Limited. She has a proven record of accomplishment in managing and improving quality assurance processes. In her current role, she is responsible for overseeing the overall quality of the company's operations, implementing strategies for improvement, and leading a high-performing team. Prior to SumUp, Nadezhda held various roles in quality assurance and operations management, enhancing her expertise in strategic planning, project management, and team leadership. She is known for her strong analytical skills, attention to detail, and commitment to delivering high-quality results.

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Work Background

SumUpTeam Lead OPS QA Enablement Department at SumUp

Nov. 2022Sofia, Bulgaria

SumUpTeam Leader QA & Training Onboarding Team at SumUp

Jan. 2021 - Nov. 2022Sofia, Sofia City, Bulgaria

SumUpSenior QA Specialist Onboarding Team at SumUp

Mar. 2020 - Jan. 2021Sofia, Sofia City, Bulgaria

SumUpQA Specialist Onboarding Team at SumUp

Jun. 2019 - Mar. 2020Sofia, Sofia City, BulgariaConduct QA review on all members of the Onboarding team Conduct Induction training Assistance in the maintaining of an up-to-date knowledge base Liaise with members of all operational teams as required

SumUpSenior Onboarding Agent

Nov. 2016 - Jun. 2019Sofia

SumUpOnboarding Agent

Jun. 2015 - Oct. 2016Sofia

TBI BankSpecialist Documents and Monitoring

Feb. 2014 - Dec. 2014Risk SME and Leasing

Raiffeisenbank BulgariaBond Loan Administrator

Nov. 2006 - Sep. 2013Participation in projects of Investment banking department such as Initial private placement of bonds, Initial and secondary public offering of shares (IPO and SPO) and Public tender offering of shares (PTO); Providing the activity of bank as a trustee of bondholders – analyzing the financial status of bond issuer, regularly checking the balance and condition of collateral of bond issues, preparing and publishing trustee bank reports of bond issues to BSE-Sofia and submit it to FSC; Opening and operating with escrow accounts; Maintenance the record of the investment banking department.

ProCredit Bank (Bulgaria)Administrative assistant in Credit Risk Department

Jul. 2005 - Nov. 2006Registration of pledge contracts in Central Pledge Register; Organization and participation in training; Supervision and control of credit files of customers; Maintenance the record of the Credit risk department; Supporting the activity of department.