Highmark Inc.Senior Project Manager
Apr. 2019 - Oct. 2023Pittsburgh, Pennsylvania, United States• Led cross-functional teams in defining program strategy and approach with analytics, driving improvement in decision -making processes
• Developed and maintained program roadmap to align cross-functional activities, resulting in increase in project efficiencies
• Engaged Senior Executives and business owners to ensure effective participation and adoption, resulting in improvement in program outcomes • Acquired deep understanding of business objectives and software applications to enhance compliance in the assigned area
• Monitor, evaluate and report on Program status inclusive of scope, schedule, budget and alignment to Program and strategic goals. Direct corrective action, as needed, to maintain the viability of the Program including product engineering and IT owners. • Established and nurtured positive customer relationships, resulting in increase in customer satisfaction • Designed and maintained dashboards for customer success tracking, leading to improvement in data-driven decision-making • Contributed to the enhancement of project management practices and adherence to audit requirements, resulting in improvement in project outcomes