Cherise Mingus - Sales Coordinator & Digital Marketing Assistant, Mint Julep Experiences

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Work Background

West Sixth BrewingKentucky Events Team Member

Mar. 2024Louisville, KY · On-site

Mint Julep ExperiencesExperience Coordinator, Louisville; Digital Marketing Assistant

Apr. 2021Louisville, Kentucky, United StatesExceed company sales goals by proactively promoting, selling, and securing reservations for handcrafted experiences at distilleries, horse farms, wineries, breweries, and Kentucky culinary adventures. Oversees all aspects of itinerary management, such as venue coordination, logistics, operational concerns, and stakeholder communications. Manages social media profiles across platforms.

Akasha Brewing CompanyBeertender

Mar. 2019 - Aug. 2022Louisville, KY, United StatesProvide excellent customer service to all guests, with the goal of engaging the guest in conversation, creating regulars, and maximizing the customer experience. Take customer orders in a timely and prompt fashion, following all applicable laws and company policies on verifying identification and the maximum amount of beer to be served to guests. Wash and sterilize glassware. Assist in restocking of beer inventory and supplies. Follow all required sanitation and safe serving guidelines and regulations. Ensure consistent stocking of kegs, merchandise, and/or packaged products for sale to guests and operate the point of sales (POS) system. Complete cash handling and credit card transactions, and balance register at the end of each shift. Provide social media content and manage social media presence.

InteraptSales Engineer

Nov. 2020 - Apr. 2021Louisville, Kentucky, United StatesProvides sales enablement support to sales team by authoring contracts, conducting training, and creating marketing campaigns. Participates in sales calls and provides administrative support on lead conversion efforts.

InteraptProcess Delivery Owner

Jul. 2020 - Nov. 2020Louisville, Kentucky, United StatesLed a team of IT Customer Support Analysts performing basic technical triage, diagnostics and resolution. Other duties included reporting, voice data analysis, and coaching of team members to meet industry standards. Provided consistent IT customer support to associates for a fortune 500 client Worked closely with, and report to, team leaders and workforce management to apply proper quality control.

InteraptCustomer Support Analyst

Mar. 2020 - Jun. 2020Louisville, Kentucky, United StatesWorks as an independent member on a team of other IT Customer Support Analysts performing basic technical triage, diagnostics and resolution Other duties include voice data analysis and triage of internal support requests Work closely with, and report to, Team Leaders to ensure comprehensive analysis of voice data, identifying the root cause(s) of issues and applying proper quality control routing for resolution & data analysis as well as other internal support processes

Production Simple Concerts and EventsSocial Media Manager

Nov. 2019 - Mar. 2020Louisville, KentuckyIncreased brand awareness, improved marketing efforts and increased ticket sales. Developed content to drive engagement on social media channels. Used social media marketing tools such as Later, Canva, and Photoshop. Collaborated with Marketing, Artist Management, and Box Office teams. Updated and managed all venue websites with accurate event information. Provided digital marketing support to marketing team to promote upcoming concerts and events within the Louisville/Kentuckiana area.

YelpCommunity Coordinator

Oct. 2018 - Oct. 2019Louisville, KYDeveloped, organized and executed community marketing events and guerrilla marketing programs with the goal of growing the Yelp Elite community in Louisville. Coordinated media partnerships, local business outreach, content creation, and social media management. Content creation and social media management for Yelp Louisville profiles using Canva, Later, and email marketing on Facebook, Instagram, and Twitter.

Sullivan UniversityDirector Of Student Services

Nov. 2016 - Jul. 2019Louisville, KentuckyManaged a team of 9 people, planned and executed campus events for 400+ individuals, including registration, orientation, and academic conferences. Responsible for all student services support, including book store, facilities, academic appeals, and campus security – leading to a 95% student retention rate.

Sullivan UniversityRetention and Re-Entry Specialist

Jul. 2015 - Nov. 2016Louisville, KentuckyProactively met with faculty to monitor student progress and reinforce campus retention efforts to increase retention rates campus-wide by 5%, while creating re-entry plans for students withdrawing from classes Planned and executed student events for 400+ individuals Generated reporting and presented data to key staff members at weekly and daily faculty meetings

Young Professionals Association of Louisville (YPAL)Emerging Leaders Program

Feb. 2018 - May. 2018Louisville, Kentucky AreaThe Emerging Leaders Program is a comprehensive leadership development program. Participants will use structured exercises and assessments to develop improved awareness about themselves and others. The program also includes interaction with community leaders, reading material, and a group research project. One on one coaching sessions are also offered as an optional benefit to participants. Class participants will walk away with a clear understanding of their purpose, values, and strengths to aid in their goal of being a more effective leader.

Lindsey Wilson CollegeBonner Program Coordinator

Jul. 2012 - Mar. 2015United StatesSupervised a staff of seven college students and graduate assistants to create and organize curriculum-based programming for 70 Bonner Scholars Guaranteed an endowment of $500,000 for the Lindsey Wilson College through creative curriculum planning and events Maintained relationships with over 20 Bonner Scholar Program Community Partners Ensured placement of students for Summer of Service at local, national, and international nonprofit organizations Full creation of a website for student reflections, community engagement, and program-related messaging that is still used to this day

Lindsey Wilson CollegeCareer Services & Bonner Scholar Program Graduate Assistant

Aug. 2009 - Jun. 2012Lindsey Wilson College• Worked with faculty and staff to create and foster academic connections • Managed web based reporting system for over 25,000 community service hour logs annually • Managed social networking sites to publicize events and promote services • Planned, facilitated, and supervised Bonner meetings, retreats, and trainings • Conducted mock interviews to groom student’s interviewing skills • Visited extended campuses to teach workshop sessions on tailoring social networking sites for the job search, resume building, and interviewing skills

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