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Work Background
RevolutService Delivery Management
Nov. 2021Warsaw, Poland · RemoteReporting to Head of Global Service Delivery. Responsible to ensure the intra-group service delivery contracts scope is delivered at the levels expected by each client and as defined in the global service level agreements of each engagement. - E2E Business Process creation and improvements (review, optimization, automation, and facilitation of process knowledge's extension) - Service performance monitoring (including entire SLA Management) - Change Management: Supporting service and product teams to develop and implement service improvement plans
- Issue Management (including RCA) - Supporting service and product teams to develop and implement service improvement plans - Preparing monthly OpCo reports
RevolutCapacity Planning
Jul. 2021 - Nov. 2021Warsaw, Poland · RemoteForecasting and planning work for 400 employees across four locations
The Hall Middle East & Asia Editor
Mar. 2021 - Jun. 2021London, England, United Kingdom
The Hall Contributing Writer
Jun. 2020 - Feb. 2021London, England, United KingdomBusiness & Futurism
Gurtas Propeller ManufacturingProject Manager
Jan. 2020 - May. 2021Istanbul, Turkey · Hybrid- Preparing the project management and change management plans.
- Assessing the prepared the project scope statements and work breakdown structure.
- Developing the project and resource schedules using MS Project.
- Developing the project budgets.
- Preparing the resource and the communications management plans.
- Estimating activity resources and acquiring the employees.
- Managing the execution of the tasks in the project management plan.
- Measuring the project performance by tracking baselines and updating forecasts.
- Managing the change requests, applying integrated change control if needed.
- Monitoring and controlling the project resources.
- Communicating the project statuses to the key stakeholders in a timely manner.
- Monitoring the stakeholder engagement.
- Creating, distributing the final project reports and sending out the project closure notices.
Gurtas PropellerProject Control Manager
Sep. 2018 - Dec. 2019Istanbul, Turkey · On-siteChecking projects’ compliance with the company strategy.
- Acquiring and managing the project resources required to deliver innovation projects.
- Supporting the project manager with progress reporting including schedule updates, forecasts
to complete, variance identification and opportunities for improvement.
- Providing project controls management, including baseline schedule development and
management of performance status.
- Governing to ensure robust cost and schedule performance for the agreed Scope of Work
(SOW) between multiple stakeholders.
- Advising and consulting on the application of effective planning techniques and controls.
- Support programme integration, governance, formats, plan optimisation, and project controls
best practices.
- Ensuring the production of weekly / monthly reports in line with the project and company
reporting
calendar, providing details on progress, actuals, forecast and explanation of variances.
- Ensuring that integrated change control is appropriately applied across the project.
Huawei TechnologiesProject Control Manager
Jul. 2016 - May. 2018Istanbul, Turkey · On-site- Involving and monitoring forecast and budget planning for the project, analysis of budget, including periodic budget updates according to project scope and/or plan changes, monitoring correlation between cost and revenue
- Reviewing cost estimates with other stakeholder departments to confirm feasibility and validate timeliness.
- Overseeing project rollout planning, setting sub-contractor’s and project team’s resource schedules,
- Handling project purchases (Purchase Orders, service acceptance and payment confirmations)
- Control compliance to corporate company policies in touch with audit department
- Overseeing established standard operating procedures to help control the risks associated with the
projects, as well as monitoring key project metrics and performing quality control initiatives and reviews
- Preparing and presenting progress reports to top management, organizing monthly plan review
meetings to document decisions, factors, compliance, and outcomes
- Preparing and presenting progress reports for customer weekly review meetings
- Cost controls and ensure projects are cost effective and profitable.
- Completing integrated change management procedure in case of any change.
- Project Plan Management Maturity monitoring and informing related stakeholders what they have to do to achieve their KPI. (All projects were in top 5 during the Project life-cycle)
Projects: (customer Turkish Government)
- Turkcell Indoor Building Systems Project
- Turkcell LTE Project
- Turkcell Universal LTE 1.1 Project
Huawei TechnologiesProject Controller
Feb. 2016 - Jul. 2016Istanbul, Turkey · On-site- Managing communications and stakeholder engagement, serving as the primary point of contact between customer support department and other project stakeholders.
- Follow-up of KPIs of operational and technical business units (2 of 4 accounts won Excellence Price )
- Reporting “on delay customer tickets” to team leaders for tickets to be released in a timely manner
- Managing project knowledge; analysing the customer ticket data to report the trending problems to
improve the customer experience.
- Monitoring and controlling project work and scope, performing integrated change control to the
processes, if any improvement needed to increase efficiency of operations.
- Controlling Schedule, Budget and Scope baselines and actual work completed, to measure the
performance of Project and update forecasts .
- Preparing monthly P/L reports in order to ensure compliance with project budget.
- Controlling procurements, handling project purchases (Purchase Orders, service acceptance and
payment confirmations)
- Monitoring the procurement activities in cooperation with procurement department, Tracking Third Party
Contracts and their renewal - Summarising results and reporting to top management in montly plan review meetings
- Handling/supporting multiple tasks in the project Projects:
- Turkcell Managed Services Project
- Turkey Vodafone Customer Support Project
- Turkey Superonline Customer SupportProject
- Turkey Avea Customer Support Project
- Turkey Turk Telekom Customer Support Project
- Turkey Turkcell Customer Support Project
Arkas HoldingManagement Systems Project Specialist
Aug. 2014 - Sep. 2015Istanbul, TurkeyI have been nominated for Project Specialist position after improving company’s all business processes and completing training of project management methodology.
- Leading corporate strategy projects which feed into the strategic programmes of holding management. I specifically worked in and led company merger projects under Arkas holding, the biggest Turkish logistics company (Fortune 500).
Arkas HoldingVP Executive Assisstant
Feb. 2012 - Aug. 2014Istanbul, Turkey- Preparing management reports to board vice president (e.g. operational and financial performance reports, crosscheck reports) for 4 main companies of logistics group.
- Reviewing the business processes with operational team managers on behalf of the executive team to improve the processes.
- Reviewing operation performance reports.
Topkon Congress ServicesProject Management Assistant
Jul. 2011 - Feb. 2012Istanbul, Turkey · On-site- Preparing WBS - Follow up of compliance to budget and budget review - Stakeholder coordination - Managing project work and quality - Planning risk management
N.N Congress ServicesBusiness Development and Marketing Specialist
Apr. 2010 - Jul. 2011Istanbul, Turkey · On-site- Market Research
- Determining Focus Group
- Planning Marketing Activities - Preparing Contracts and Offers
- Customer Relation Management
- Finding sponsors for customer
- Coordinating all project phases with project manager.(Yearly marketing target is achieved in 6 months).
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