Yasemin Gundogdu - Project Manager, Freelancer

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Work Background

RevolutService Delivery Management

Nov. 2021Warsaw, Poland · RemoteReporting to Head of Global Service Delivery. Responsible to ensure the intra-group service delivery contracts scope is delivered at the levels expected by each client and as defined in the global service level agreements of each engagement. - E2E Business Process creation and improvements (review, optimization, automation, and facilitation of process knowledge's extension) - Service performance monitoring (including entire SLA Management) - Change Management: Supporting service and product teams to develop and implement service improvement plans - Issue Management (including RCA) - Supporting service and product teams to develop and implement service improvement plans - Preparing monthly OpCo reports

RevolutCapacity Planning

Jul. 2021 - Nov. 2021Warsaw, Poland · RemoteForecasting and planning work for 400 employees across four locations

The Hall Middle East & Asia Editor

Mar. 2021 - Jun. 2021London, England, United Kingdom

The Hall Contributing Writer

Jun. 2020 - Feb. 2021London, England, United KingdomBusiness & Futurism

Gurtas Propeller ManufacturingProject Manager

Jan. 2020 - May. 2021Istanbul, Turkey · Hybrid- Preparing the project management and change management plans. - Assessing the prepared the project scope statements and work breakdown structure. - Developing the project and resource schedules using MS Project. - Developing the project budgets. - Preparing the resource and the communications management plans. - Estimating activity resources and acquiring the employees. - Managing the execution of the tasks in the project management plan. - Measuring the project performance by tracking baselines and updating forecasts. - Managing the change requests, applying integrated change control if needed. - Monitoring and controlling the project resources. - Communicating the project statuses to the key stakeholders in a timely manner. - Monitoring the stakeholder engagement. - Creating, distributing the final project reports and sending out the project closure notices.

Gurtas PropellerProject Control Manager

Sep. 2018 - Dec. 2019Istanbul, Turkey · On-siteChecking projects’ compliance with the company strategy. - Acquiring and managing the project resources required to deliver innovation projects. - Supporting the project manager with progress reporting including schedule updates, forecasts to complete, variance identification and opportunities for improvement. - Providing project controls management, including baseline schedule development and management of performance status. - Governing to ensure robust cost and schedule performance for the agreed Scope of Work (SOW) between multiple stakeholders. - Advising and consulting on the application of effective planning techniques and controls. - Support programme integration, governance, formats, plan optimisation, and project controls best practices. - Ensuring the production of weekly / monthly reports in line with the project and company reporting calendar, providing details on progress, actuals, forecast and explanation of variances. - Ensuring that integrated change control is appropriately applied across the project.

Huawei TechnologiesProject Control Manager

Jul. 2016 - May. 2018Istanbul, Turkey · On-site- Involving and monitoring forecast and budget planning for the project, analysis of budget, including periodic budget updates according to project scope and/or plan changes, monitoring correlation between cost and revenue - Reviewing cost estimates with other stakeholder departments to confirm feasibility and validate timeliness. - Overseeing project rollout planning, setting sub-contractor’s and project team’s resource schedules, - Handling project purchases (Purchase Orders, service acceptance and payment confirmations) - Control compliance to corporate company policies in touch with audit department - Overseeing established standard operating procedures to help control the risks associated with the projects, as well as monitoring key project metrics and performing quality control initiatives and reviews - Preparing and presenting progress reports to top management, organizing monthly plan review meetings to document decisions, factors, compliance, and outcomes - Preparing and presenting progress reports for customer weekly review meetings - Cost controls and ensure projects are cost effective and profitable. - Completing integrated change management procedure in case of any change. - Project Plan Management Maturity monitoring and informing related stakeholders what they have to do to achieve their KPI. (All projects were in top 5 during the Project life-cycle) Projects: (customer Turkish Government) - Turkcell Indoor Building Systems Project - Turkcell LTE Project - Turkcell Universal LTE 1.1 Project

Huawei TechnologiesProject Controller

Feb. 2016 - Jul. 2016Istanbul, Turkey · On-site- Managing communications and stakeholder engagement, serving as the primary point of contact between customer support department and other project stakeholders. - Follow-up of KPIs of operational and technical business units (2 of 4 accounts won Excellence Price ) - Reporting “on delay customer tickets” to team leaders for tickets to be released in a timely manner - Managing project knowledge; analysing the customer ticket data to report the trending problems to improve the customer experience. - Monitoring and controlling project work and scope, performing integrated change control to the processes, if any improvement needed to increase efficiency of operations. - Controlling Schedule, Budget and Scope baselines and actual work completed, to measure the performance of Project and update forecasts . - Preparing monthly P/L reports in order to ensure compliance with project budget. - Controlling procurements, handling project purchases (Purchase Orders, service acceptance and payment confirmations) - Monitoring the procurement activities in cooperation with procurement department, Tracking Third Party Contracts and their renewal - Summarising results and reporting to top management in montly plan review meetings - Handling/supporting multiple tasks in the project Projects: - Turkcell Managed Services Project - Turkey Vodafone Customer Support Project - Turkey Superonline Customer SupportProject - Turkey Avea Customer Support Project - Turkey Turk Telekom Customer Support Project - Turkey Turkcell Customer Support Project

Arkas HoldingManagement Systems Project Specialist

Aug. 2014 - Sep. 2015Istanbul, TurkeyI have been nominated for Project Specialist position after improving company’s all business processes and completing training of project management methodology. - Leading corporate strategy projects which feed into the strategic programmes of holding management. I specifically worked in and led company merger projects under Arkas holding, the biggest Turkish logistics company (Fortune 500).

Arkas HoldingVP Executive Assisstant

Feb. 2012 - Aug. 2014Istanbul, Turkey- Preparing management reports to board vice president (e.g. operational and financial performance reports, crosscheck reports) for 4 main companies of logistics group. - Reviewing the business processes with operational team managers on behalf of the executive team to improve the processes. - Reviewing operation performance reports.

Topkon Congress ServicesProject Management Assistant

Jul. 2011 - Feb. 2012Istanbul, Turkey · On-site- Preparing WBS - Follow up of compliance to budget and budget review - Stakeholder coordination - Managing project work and quality - Planning risk management

N.N Congress ServicesBusiness Development and Marketing Specialist

Apr. 2010 - Jul. 2011Istanbul, Turkey · On-site- Market Research - Determining Focus Group - Planning Marketing Activities - Preparing Contracts and Offers - Customer Relation Management - Finding sponsors for customer - Coordinating all project phases with project manager.(Yearly marketing target is achieved in 6 months).