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Network Power<100 people
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Business Owner
🧑🔬100%
Engineer
Geos
🇮🇳100%
India
Work Background
BlueprintTier 3 escelated billing support agent
Jul. 2023Bellevue, Washington, United StatesIssue Resolution: Expertise in handling escalated billing inquiries with a focus on precision and efficiency. Technical Proficiency: Deep understanding of billing cycles, payment methods, and subscription models.
Customer-Centric Approach: Proven ability to communicate empathetically and professionally with customers, ensuring their needs are met promptly. Collaboration & Leadership: Collaborate effectively with cross-functional teams to improve processes and enhance customer satisfaction. Continuous Improvement: Committed to ongoing learning and development to stay ahead of industry trends and deliver superior support.
NoomHealth Coach
Oct. 2021 - Jan. 2023• Utilized motivational interviewing and SMART goal setting techniques to assist clients in achieving their health objectives related to weight loss, fitness, nutrition, and stress management. Employed a client-centered approach that empowered individuals to take charge of their health and wellness.
• Provided text-based coaching to individuals and groups using evidence-based techniques to support behavior change and promote sustainable lifestyle habits that contributed to long-term health benefits.
• Adapted virtual content to the German market by translating and proofreading texts and internal learning modules to ensure accuracy and cultural relevance. Collaborated with cross-functional teams to ensure that all content met high standards of quality and effectively communicated key messages to the target audience.
• Fostered a welcoming and supportive environment for clients by demonstrating respect, friendliness, and a willingness to help in any way possible. Built strong relationships with clients to establish trust and facilitate the achievement of their health goals.
• Maintained a high level of energy and enthusiasm in a fast-paced work environment, remaining focused and engaged even during times of high volume or tight deadlines. Effectively managed competing demands while maintaining a positive attitude and delivering exceptional results.
• Applied critical thinking skills to break down problems, evaluate solutions, and make data-driven decisions that addressed complex challenges and delivered effective solutions. Utilized creative problem-solving to identify opportunities for process improvement and enhance client outcomes.
UpworkFreelance Translator
Jan. 2018• Utilized language conversion techniques to accurately convey ideas and concepts from the source language to the target language, while preserving cultural significance and intended meaning.
• Strategically managed project timelines and schedules, meeting all deadlines and exceeding expectations.
• Fostered productive relationships with Project Managers, facilitating seamless communication and coordination of project goals and objectives.
• Adhered to strict quality control measures throughout translation, editing, and proofreading tasks, utilizing advanced tools and technologies to optimize workflow and ensure optimal outcomes.
• Collaborated with cross-functional teams, maintaining a comprehensive understanding of project scope, requirements, and objectives, working closely with stakeholders to ensure consistent and effective communication throughout the project lifecycle.
• Exhibited mastery in a range of translation tasks, including legal, technical, and literary documents, providing expert-level guidance and support to ensure accuracy and cultural relevance in all translations.
• Demonstrated exceptional attention to detail in transcribing video content, capturing all subtleties and nuances of the spoken language to produce an accurate and compelling final product.
• Employed advanced proofreading and editing skills to elevate documents of all sizes and types, consistently delivering high-quality work that exceeded client expectations.
• Stayed up-to-date on the latest trends and developments in the translation and localization industry, actively participating in professional development opportunities and refining language skills and knowledge to continuously improve performance.
• Conducted comprehensive reviews of final translations, identifying and rectifying any errors or inconsistencies in grammar, punctuation, or translation, ensuring accuracy and clarity of the finished product.
TeleperformanceCustomer Services Representative
Nov. 2016 - Jan. 2019Lissabon, Portugal• Proactively ensured customer satisfaction by implementing innovative strategies tailored to address customer needs and concerns, while upholding the company's high standards of service excellence.
• Responded promptly and effectively to customer inquiries regarding products, services, and corporate information, leveraging exceptional communication and problem-solving skills to ensure optimal outcomes.
• Facilitated appointment scheduling, special order requests, and merchandise pickup with a focus on delivering exceptional customer experiences and exceeding service expectations.
• Collected and analyzed customer feedback to identify areas for improvement, and implemented process changes that enhanced customer satisfaction and drove business growth.
• Cultivated a strong community reputation through a customer-centric approach and built lasting client relationships based on trust, respect, and a shared commitment to service excellence.
artware GmbhGalerie-Assistentin
Jan. 2014 - Jan. 2015Wien, Österreich• Monitored gallery inventory, tracked sales and removals, and maintained accurate financial records to ensure that all transactions were properly documented.
• Maintained a comprehensive database of artwork descriptions and artist biographies, ensuring that accurate information was readily available to visitors and staff.
• Implemented effective visitor flow strategies to enhance the overall gallery experience and minimize the risk of accidents or disruptions.
• Collaborated with artists, collectors, and other stakeholders to coordinate gallery exhibitions and events, ensuring that all aspects of each project were effectively managed and executed.
• Conducted research and analysis on current trends in the art world, providing valuable insights and recommendations to inform the gallery's business strategy and decision-making processes.
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