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Work Background
FreelanceSenior Executive Assistant
Feb. 2021Communication: the primary point of contact to ensure effective communication with internal and external parties
Effectively complete administrative and business tasks such as payroll, client confirmations, invoices and calendar management.
Arrange and coordinate domestic and international travel, including flights, accommodations, transportation and itineraries.
Streamline business processes to ensure a great team and customer experience.
American Foundation of Suicide Prevention Coordinator Of Volunteers
Apr. 2021Seattle, Washington, United StatesActive volunteer for the Out of Darkness Walks through AFSP. Responsibilities include creating proposals for walks, initiating conversation for donations from major corporations, coordinating day of event.
Issaquah Family Chiropractic and Hidden Valley HealthOperations Manager
Aug. 2010 - Apr. 2024Issaquah and Bellevue Provide valuable insights and regular updates to practice owners, contributing to informed decision-making and strategic planning. Facilitate effective communication between multiple departments, fostering collaboration and synergy. Identified and resolved operational challenges to ensure smooth business operations and customer satisfaction. Maintain excellent customer service satisfaction levels, ensuring high levels of client retention and loyalty. 2010 - 2012: Chiropractic Assistant
2012 - 2015: Office/Billing Manager 2015 - Current: Operations Manager - Supported day-to-day operations of the company, ensuring efficiency and productivity.
- Managed staff of 22 people, promoting 4 people through impactful conversations and career-planning
- Assisted in development of operational procedures that resulted in 33% more efficiency, allowing each chiropractor to see 8 additional clients per week.
- Coordinated with various departments to optimize workflows and communication.
- Managed inventory of stock through a new system creation of producing 17% less waste through order higher-use items in bulk and discontinuing unused products from re-order. - Assisted in recruiting, training, and supervising administrative staff.
- Prepared regular reports on operational performance and recommended improvements.
Always Planning For YouOwner, Event Coordinator
Oct. 2015 - Jan. 2019Kent, Washington, United StatesExecuted logistical planning for diverse range of events, including South Asian weddings, birthdays, showers, and small business events. Fulfilled contractual obligations, oversaw communication with clients, coordinated vendors, created schedules, executed timelines, administered budgets, and provided day-of coordination.
• Coordinated events with budgets upward of $300k per year, ensuring effective allocation and management of resources.
• Managed events with average attendance ranging from 250 to 500+ people, ensuring smooth operations and exceptional guest experiences.
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