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Work Background
Duplex Creative Solutions LLCGenerating Leads & Sales for Small Businesses with Digital Marketing
Sep. 2020Richmond, Virginia, United StatesI’ve a leading team of digital marketing experts at Duplex Creative Solutions, a nationwide full service digital marketing agency that focuses on generating more leads and sales for small businesses.
United States Army ReserveInformation Technology Specialist
Oct. 2019Blackstone, Virginia, United States• Configuring, deploying and maintaining BnCPN equipment including but not limited to BnCPN Stacks, STT, JNN.
• Performed Network Operations (NETOPS) Service Desk Management, which includes incident and problem processing, change request processing, availability management and user interaction.
• Installed, operated, and maintained commercial off the shelf (COTS) equipment (i.e. routers, switches, desktop and laptop computers) and assisted in the planning, configuration, management, and monitoring of the wide area network (WAN).
• Provided direct support for Information Dissemination and Content Staging.
AppleMac Genius
Sep. 2018Richmond, Virginia, United States · On-siteAs a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple’s service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer mentorship, knowledge, and even tips and training.
AppleTechnical Expert
Mar. 2018 - Sep. 2018Richmond, Virginia, United States · On-siteThe Technical Expert combines extensive functional troubleshooting skills with an ability to inspire excitement around ownership across the Apple ecosystem—with a focus on iPhone. After conducting a thorough diagnosis, the Technical Expert enables the customer to select the best repair or upgrade option to meet their needs. They perform repairs on iPhones and other Apple products as required. In addition, they educate, mentor, and improve the knowledge of our Technical Specialists, and they benefit from the mentorship of the Genius team. They work with others to foster a culture where everyone belongs and is inspired to do their best work.
AppleTechnical Specialist
Nov. 2017 - Mar. 2018Richmond, Virginia, United States · On-siteAs a Technical Specialist, I help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, I quickly assess their situation. Sometimes I take care of customers with advice or a solution on the spot, using my knowledge of current Apple technology to help with Apple Watches, iPod, iPhone, and iPad devices. At other times, I refer customers to support team members who get them up and running again. I even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. I provide the best care for customers.
AppleProduct Specialist
Aug. 2017 - Nov. 2017Richmond, Virginia, United States · On-siteHighly skilled at uncovering customers’ needs, then following through with meaningful solutions. Not only am I the first person customers meet when they enter the store, but I'm the person who guides them — advising, selling, and even setting up their new products. I also performed other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, I stay on top of news about products and initiatives, ready to apply my learning in customer interactions.
Networking Technologies and Support, Inc.Desktop Support Specialist
Oct. 2016 - Aug. 2017Richmond, Virginia Area• Serving a Windows 7 shop supporting both Dell and HP end-user devices.
• Troubleshoot desktop related issues
• Load end-user software and configuration
• Deploy new units and setup
• Move equipment for clients
J Sargeant Reynolds Community CollegeAcademic Computing Support Specialist II
Mar. 2015 - Jun. 20161701 E Parham Rd, Henrico, VA 23228Repair and maintain all PCs on Parham Rd Campus. Hardware diagnostics and replacements. Software diagnostics and repairs. App Development, and new products testing.
MetroPCSRetail Store Manager
Nov. 2014 - Mar. 20152611 Midlothian Tpke, Richmond, VA 23224Ordering inventory. managing the bank account for the store. paying the bills. HR including employees recruiting & retention, as well as payroll for the employees. I also developed the sales and training process.
EZ Finance Auto Sales, LLCGeneral Manager / Dealer Operator
May. 2013 - Apr. 2014Dealer Operator / General Manager
Duplex Complete SolutionsCEO
May. 2011 - Aug. 2017CEO
Geek SquadCIA
Mar. 2011 - Apr. 2012Counter Intelligence Agent
VCU Health SystemIT Special Projects
Jan. 2010 - Apr. 2010Special projects IT
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