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Network Power<100 people
Roles
🧑💼100%
C-level Executive
🧨100%
Consulting
🔥50%
Startup Founder
Geos
🇿🇦50%
South Africa
Work Background
Cognizen ConsultingManaging Partner
Mar. 2020Johannesburg Metropolitan Area · Hybrid• Guide corporate strategy with data-driven insights, utilizing comprehensive market intelligence to inform decisions and shape future business directions. • Drive digital transformation, leveraging Artificial Intelligence technologies to advance predictive analytics capabilities and enhance decision-making processes. • Spearhead market analysis and product development strategies, formulating robust sales tactics to penetrate diverse market segments and drive revenue growth. • Champion the development of cutting-edge solutions tailored to client needs, enhancing customer satisfaction, and driving industry leadership. • Lead strategic initiatives aimed at expanding market reach by identifying and capitalizing on new business opportunities, conducting high-level negotiations, and forging strong partnerships with key industry stakeholders including trade unions and consulting houses. • Institute Agile project management frameworks to expedite product development cycles and promote a culture of innovation, enabling swift adaptation to evolving market conditions. • Lead IT process automation initiatives, employing Six Sigma methodologies driving operational quality and efficiency.
Rand Mutual - RMAClaims Operations Manager
Sep. 2018 - Mar. 2020Johannesburg Area, South Africa• Directed a team of over 140, overseeing end-to-end operational management with a P&L responsibility of R2.3 billion, enhancing operational efficiency, compliance, and continuous improvement. • Pioneered the development and integration of AI and ML-driven tools, significantly boosting predictive analytics and operational agility. • Achieved a 22% improvement in claims processing time and enhanced customer experience through automation and digitalization of claims management processes.
Rand Mutual - RMADigitalization and Automation Strategist (Digitalization, Transformation and Change)
Sep. 2017 - Aug. 2018Johannesburg Area, South Africa• Crafted and executed a digital-forward Organizational Target Operating Model (TOM), optimizing operational strategies through digital transformation and process streamlining. • Led the development and implementation of automated risk management solutions, ensuring regulatory compliance and operational efficiency. • Directed key operational process automation, employing AI to streamline workflows and reduce costs.
BMW Group (SA)Manager: Health Management
Jan. 2012 - Jun. 2017Rosslyn, Pretoria North• Instrumental in developing a global strategy for integrated health and wellness programs, resulting in an 8% reduction in healthcare costs across Sub-Sahara Africa. • Implemented comprehensive health and wellness programs, enhancing employee well-being and operational efficiency. • Develop predictive models to forecast potential health issues within different demographics of the workforce. • Utilized data analysis to drive program improvements and engage stakeholders, ensuring program relevance and effectiveness.
MedschemeHead: Business Intelligence and Employee Wellness
Apr. 2009 - Jun. 2011Johannesburg Area, South Africa- Spearheaded the implementation of a comprehensive Business Intelligence (BI) system, leveraging data analytics and visualization tools to drive informed decision-making across departments, resulting in a 11% reduction in new customer acquisition costs. - Developed and executed innovative employee wellness programs aimed at enhancing staff engagement, productivity, and overall well-being, resulting in a 9% decrease in absenteeism and a 15% improvement in employee satisfaction scores. - Led cross-functional teams in the design and implementation of data-driven strategies to optimize business processes, improve resource allocation, and mitigate risks, resulting in a 10% increase in revenue and a 12% reduction in turnover rates.
MedschemeGeneral Manager: Medscheme Direct
Mar. 2008 - Mar. 2009Johannesburg Area, South Africa- Developed and executed the direct sales strategy including new market entry and partnership development, monitor the progress against business plans ensuring market expansion. - Contributed insights and recommendations towards future customer service and sales strategy for the Medscheme Group, aligning with the organization's long-term business growth goals. - Drove profitability and strategic objectives, leveraging market insights and optimizing sales processes to achieve sales leadership and financial targets.
MedschemeStrategic Business Development Manager
Aug. 2006 - Jan. 2008Johannesburg Area, South Africa- Successfully identified and recruited new corporate clients and schemes, expanding the client base and driving revenue growth.
- Provided strategic direction to the diversification strategy for the Medscheme Group, exploring new business opportunities and markets.
- Identified and implemented new business strategies within Sub-Saharan Africa, driving expansion and market penetration in the region.
- Conducted continuous macro market analysis of the South African healthcare landscape, staying abreast of industry trends and competitive analysis.
- Developed innovative healthcare products to support current clients and improve member retention rates, ensuring high-quality offerings and customer satisfaction.
MedschemeGeneral Manager: Fedhealth Operations
Apr. 2004 - Jul. 2006Johannesburg Area, South Africa- Held full accountability for overseeing all operations of Fedhealth Medical Scheme, ensuring efficient and effective delivery of services to members.
- Demonstrated expertise in budget planning and management, optimizing financial resources to support operational objectives.
- Successfully managed customer requirements and expectations, ensuring high levels of satisfaction and retention.
- Aligned goals with the Corporate and Scheme Strategy, driving performance and achieving strategic objectives.
- Developed and nurtured relationships with co-administrators, suppliers, and intermediaries, fostering collaborations and partnerships.
- Implemented continuous industry and international benchmarking practices within the call center industry, staying updated with best practices and industry trends.
MedschemeGeneral Manager: Corporate Schemes
Aug. 2002 - Mar. 2004Johannesburg Area, South Africa- Provided oversight and leadership for call centre operations, managing service delivery for 13 national and international clients.
- Successfully managed customer service back/support offices, ensuring efficient and effective resolution of customer inquiries and issues.
- Led a team of Client Liaison Officers (Key Account Executives), fostering strong client relationships and ensuring client satisfaction.
- Prepared and presented monthly operational reports, providing insights on performance, trends, and recommendations for improvement.
- Demonstrated proficiency in budget planning and management, optimizing financial resources to support operational goals and objectives.
- Effectively managed customer requirements and expectations, ensuring high levels of customer satisfaction and retention.
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