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Work Background
JD GroupBranch Manager Repair center
Mar. 2023Fourways · On-siteI am responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements
Managing turnaround times and achieving budgets
Overseeing the acquisition of new technology
Hiring and training new staff
We service over 150 stores nation wide with non-warranty and extended warranty repairs. Abacus insurance claim assessments and claim outcomes
JD GroupRegional technical supervisor
Oct. 2020 - Mar. 2023City of Johannesburg, Gauteng, South AfricaI am responsible for supporting 17 service departments within the JD TECH division of JD Group. Duties include but are not limited to:
Manage and develop 14 technicians
Stock management
Sales management
Achieving budgets
Repair management
Distressed stock management
Promotions implementation
Compiling processes for new services in the group
Administration
Technical support
Store relocation and openings
ICCN AfricaTechnical Manager
Feb. 2019 - Oct. 2020FourwaysI am responsible for configuring, installing and maintaining 802.11 networks
Assist with network architecture design Report progress, including any changes made to plans and production
Contribute to product design and establishment of requirements
Monitor progress of projects
Deliver products consistently, on time, and on budget
Oversee user testing and report results—adjust requirements as needed
Work closely with project manager during all phases of development life cycle
Cloud based monitoring of equipment and performing preventative maintenance
OzzyIT TradingAccount Manager
Feb. 2015 - Jan. 2019Fourways, SandtonI am responsible for an end-to-end customer experience starting with research and seeing the process through the proposal and presentation phases to making sure we close the sale. I also assist our customers with after sales support, sales administration and stock management. Other responsibilities include simplifying workbooks for better time management, Marketing, Store Visits, Merchandising, processing of stock Returns, Stock Rotation, Forecasting, Invoicing and ordering of stock
ICASService Advisor
Oct. 2014 - Jan. 2015Data Capturing, Presentations, Survey's
Incredible ConnectionGroup Technical Assistant Manager
Mar. 2010 - Oct. 2014Group Technical Income statement (Services); Incentive Calculations; Consolidation of Regional Technical Supervisor scorecards; Fleet management; Promotions; Assisting customers through online Techxperts; Resolving customer complaints; Leading Regional Technical Supervisors(7) and Onsite Agents(25); Supports all in store technicians and warranty controllers; Dealing directly with Call Centre (Onsite Agents and complaints); Assisting with implementation of new services; Document Management and Administration; Staff Management and Training
Digital EYEBranch Manager
Nov. 2006 - Mar. 2010Staff Management
Photograph Manipulations
Sales
Training
Kodak ExpressBranch Manager
Nov. 2004 - Oct. 2006Staff management, Stock management,
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