Jacques van Wyk

Branch Head @Incredible Connection

💸 Marketing✔️ IT👍 Sales & BizDevCustomer Success ManagerTech Support

I am an extremely hardworking and highly motivated professional with over 20 years managerial, retail, IT and sales experience and over 18 years administration and research with extensive knowledge of Excel. I pride myself on my Integrity, Dedication, Loyalty and Empathy. Other strengths include: creativity, insightfulness, principled, passionate and altruistic My previous roles fulfilled include: Technical Manager at ICCN, Account Manager at OzzyIT (IT reseller), Group Technical Assistant Manager at Incredible Connection; Store Manager at Digital Eye Imaging; Store Manager at Photo and Beyond Kodak Express; Technician at Incredible Connection and Network Support Engineer at Protekon. The most rewarding opportunity will allow me to help others while also growing as a person. I love to empower staff to act and think independently and I do my utmost to encourage others and promote an atmosphere of mutual respect.

Feedback from Jacques’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

JD GroupBranch Manager Repair center

Mar. 2023Fourways · On-siteI am responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements Managing turnaround times and achieving budgets Overseeing the acquisition of new technology Hiring and training new staff We service over 150 stores nation wide with non-warranty and extended warranty repairs. Abacus insurance claim assessments and claim outcomes

JD GroupRegional technical supervisor

Oct. 2020 - Mar. 2023City of Johannesburg, Gauteng, South AfricaI am responsible for supporting 17 service departments within the JD TECH division of JD Group. Duties include but are not limited to: Manage and develop 14 technicians Stock management Sales management Achieving budgets Repair management Distressed stock management Promotions implementation Compiling processes for new services in the group Administration Technical support Store relocation and openings

ICCN AfricaTechnical Manager

Feb. 2019 - Oct. 2020FourwaysI am responsible for configuring, installing and maintaining 802.11 networks Assist with network architecture design Report progress, including any changes made to plans and production Contribute to product design and establishment of requirements Monitor progress of projects Deliver products consistently, on time, and on budget Oversee user testing and report results—adjust requirements as needed Work closely with project manager during all phases of development life cycle Cloud based monitoring of equipment and performing preventative maintenance

OzzyIT TradingAccount Manager

Feb. 2015 - Jan. 2019Fourways, SandtonI am responsible for an end-to-end customer experience starting with research and seeing the process through the proposal and presentation phases to making sure we close the sale. I also assist our customers with after sales support, sales administration and stock management. Other responsibilities include simplifying workbooks for better time management, Marketing, Store Visits, Merchandising, processing of stock Returns, Stock Rotation, Forecasting, Invoicing and ordering of stock

ICASService Advisor

Oct. 2014 - Jan. 2015Data Capturing, Presentations, Survey's

Incredible ConnectionGroup Technical Assistant Manager

Mar. 2010 - Oct. 2014Group Technical Income statement (Services); Incentive Calculations; Consolidation of Regional Technical Supervisor scorecards; Fleet management; Promotions; Assisting customers through online Techxperts; Resolving customer complaints; Leading Regional Technical Supervisors(7) and Onsite Agents(25); Supports all in store technicians and warranty controllers; Dealing directly with Call Centre (Onsite Agents and complaints); Assisting with implementation of new services; Document Management and Administration; Staff Management and Training

Digital EYEBranch Manager

Nov. 2006 - Mar. 2010Staff Management Photograph Manipulations Sales Training

Kodak ExpressBranch Manager

Nov. 2004 - Oct. 2006Staff management, Stock management,

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋