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Work Background
Self EmployedSenior Business Process Consultant
May. 2022Barcelona, Catalonia, Spain · RemoteResponsible for optimizing business processes and projects for clients. - Analyze and document current processes and design innovative to-be processes
- Conduct testing and training
- Prepare and present reports to clients
elAbogado DirectoriosUSA Country Manager
Nov. 2020 - May. 2022Barcelona, Catalonia, Spain · RemoteLead implementation of integrated strategies to deliver service and customer success.
• Build long-term customer relationships.
• Identify sales and brand growth opportunities.
• Understand customer business needs and translate into product improvements.
• Meet MRR objectives defined by leadership.
Centerfield Media Holdings, LLCSEO Outreach | Link-Building
Jun. 2017 - Dec. 2022Barcelona, Catalonia, Spain · RemoteWorking on several high-traffic websites' SEO outreach & link-building campaigns. Joined via company acquisition.
Grupo Caterdata S.L.Process Efficiency | Staff Development | Cost Savings | Bookkeeping
Jun. 2017 - Nov. 2020Barcelona, Catalonia, Spain · On-siteGRUPO CATERDATA organizes the yearly Chef of the Year and Waiter of the Year contests in Spain and its equivalent Koch des Jahres in Germany, Austria and Switzerland. The company has three additional business units: RRR/Caternews Magazine, the chef agency Chefservices and the HR strategic consulting firm SEPHORECA. Because it’s a small company, I have worn many hats, often simultaneously. After several years as Talent Director, I transitioned into more operational roles and bookkeeping for all divisions of the entire group. ►Reduced manual inputs by 28% through design, coordination and testing of a 3 ERP Quote-to-Cash process (formerly AS/400). ►Designed and implemented master data, quotation, order and billing processes.
►Trained team on new system.
►Decreased telephony costs by €2,500/year by selecting optimal providers that allowed company to implement new tools and services to improve business processes.
Switching Barriers, LLCAdvisory Board Member
Jul. 2015RemoteServe as trusted advisor to the Principal & CEO with developing a strategy, business model, and customer profile when partnering with digital healthcare clients.
Gastroradio.comPodcast Host
Oct. 2013 - Dec. 2016RemoteHosted two weekly podcast shows. Responsibilities included scheduling guests, developing regular segments, and working with the podcast producer to brainstorm show content.
- We Love TV
- Concurso Cocinero del Año
Grupo Caterdata S.L.Talent Agency Director ► Marketing & Business Development | Public Relations | Contract Negotiation
Apr. 2012 - Jun. 2017Barcelona, Catalonia, Spain · On-siteGrupo Caterdata’s Chefservices is one of the top agencies representing 30+ renowned chefs as brand ambassadors. We also offer our services to help chefs land favorable agreements in their promotional activities with companies like Moulinex, Bicentury, Mahou San Miguel, and Garnier. My milestones in this position include: ►Increased sales by €700,000 and grew contact database 52% by strengthening marketing efforts (social media, conferences, PR and networking) and improving proposal turnaround time. ►Reduced outstanding payments by 30 days by establishing clear and concise payment cycles during contract negotiation.
►Identified and grew opportunities for endorsements and public appearances at events like Alicante Gastronómica, Tentacion-Es Caceres and for companies and brands such as WMF, Puratos, Bicentury, Calidad Pascual, Pastas Gallo, etc.
Grupo Caterdata S.L.Project Manager ► Planning | Process Design & Implementation | Team Leadership
Dec. 2010 - May. 2012Barcelona, Catalonia, Spain · On-siteGrupo Caterdata was co-organizer of Alimentaria's BCNVanguardia, one of Spain’s largest gourmet events, bringing together top chefs, restauranteurs, and gourmet food & wine brands. As project manager, I led the planning of the 2012 edition of BCN Vanguardia, building and leading teams to recruit high-profile participants and maximize attendance. ►Produced event deliverables on time and within 68% of assigned budget.
►Recruited high-profile participants like Espaisucre, Paco Roncero, Jordi Cruz, Gaggan Anand, Alvin Leung. ►Achieved attendance targets.
Becton DickinsonManager – Master Data Organization/Team Lead ► Data Strategy | Operational Process Optimization
Jul. 2009 - Nov. 2010Franklin Lakes, NJBecton Dickinson is a US medical technology company with 76,000 employees and $15.98B in revenue. My role as manager of master data organization was to lead a team of 21 people and manage a budget of $1M to design, map and implement master data processes that ensured data integrity encompassing 600,000 customer master records. I worked closely with operations leaders and reported directly to the Supply Chain Operations Vice President. My team’s work achieved the following:
►Reduced duplicates from approximately 2% to 0.05%. ►Translated business strategies into actionable programs such the implementation of GLN (Global Location Number) number and standards into CFMDO (Customer Facing Master Data Organization).
Becton DickinsonManager – Core Team Lead ► Project Management | Process Design | Team Mentoring
Mar. 2008 - Jul. 2009Franklin Lakes, NJIn this role, I managed a global team of 6 people through the 42-month project lifecycle to redesign and implement SAP CRM & ECC 6.0. Reporting to the Process Executive for Customer Facing Processes, the Everest Project Management Office, and Vice President of Global Supply Chain, I worked closely with IT to design and implement the service management process globally. ►Designed service management for SAP rollout, meeting global requirements and delivering project on-time and within budget.
Becton DickinsonTrainer/Faculty – Becton Dickinson University
Jan. 2004 - Nov. 2010Franklin Lakes, NJCo-led 2-day course “Coaching for Impact” up to twice per year for 25-30 attendees, teaching participants how to better coach employees to improve performance and support their development.
Becton DickinsonManager – Global Process Leader for Order to Cash / Manager – North America Regional Process Owner
Jan. 2004 - Mar. 2008Franklin Lakes, NJIn these two positions I provided day-to-day functional and process leadership to establish project priorities and lead team resources to drive critical process initiatives and facilitate process integration across North American sites. During this period, I achieved the following: ►Improved customer service efficiency and increased customer satisfaction by streamlining procedures to deliver the same quality service across the company.
Deloitte ConsultingManager ► Operations / Logistics & Supply Chain | Contract to Cash Processes
Sep. 2001 - Jan. 2004Chicago, ILDuring my five years at Deloitte, I was promoted twice: from consultant to senior consultant and finally to manager. In this last position, I was a team lead for clients working on projects for multiple industries (Life Science, A&D, Manufacturing and Financial Services). We implemented SD (Sales & Distribution), EDI (Electronic Data Interface) & MM (Materials Management) modules specifically for order management, logistics, supply chain and contract-to-cash processes.
Deloitte ConsultingSenior Consultant ► Operations/Logistics & Supply Chain | Contract to Cash Processes
Sep. 1999 - Sep. 2001Chicago, ILAs senior consultant, I was one of the team members providing subject matter expertise in sales proposals to prospective clients in manufacturing, consumer business, healthcare and diversified media industries.
Deloitte ConsultingConsultant ► Operations/Logistics & Supply Chain | Contract to Cash Processes
Sep. 1997 - Sep. 1999Chicago, ILI began my career at Deloitte as a team member providing subject matter expertise in sales proposals to prospective clients in manufacturing, consumer business, healthcare and diversified media industries.
CRG ConsultingBusiness Analyst
Nov. 1996 - Sep. 1997North Quincy, MA · On-siteI offered business process consulting support by conducting qualitative and quantitative analysis of data to later interpret for inclusion in client briefings.
Saatchi & SaatchiPublic Relations Assistant
Jul. 1994 - Nov. 1996New York, NY · On-siteThe PR Director hired me as his right hand to ensure the smooth running of the department in daily tasks. This included maintaining and creating media lists and editorial calendars, managing the press kit assembly and distribution and performing general administrative duties.
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