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Work Background
Tranistics Data Technologies Pvt. Ltd.Project Manager
Nov. 2018 - Jun. 2021Cluj County, RomaniaClose interaction with the costumed ticketing system developed by the company. Worked in an Agile and Waterfall environment.
Close interactions with international stakeholders.
Perform risk management to minimize project risks.
Management of multiple projects at once.
Enhancement of ticketing system and process (prioritization of software development requests).
Leverage organizational resources to improve project capacity and put in place the appropriate people, processes, and tools
Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high levels of quality
Basic knowledge of Jira and Confluence.
Extensive knowledge in MS Office.
SamMills DistributionMarketing Project Coordinator
Jul. 2018 - Nov. 2018Cluj County, RomaniaProduction/logistics on all the marketing materials
Copy writing
Maintain the relationship with foreign clients regarding AquaVia materials
Organizing different events and fairs
Supervise projects and different campaigns
LegofructSales Representative
Jun. 2017 - Jul. 2018Cluj County, RomaniaPlanning and logistics for shipments.
Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
Attending existing clients needs.
Planning events and trainings.
Financial analysis on reports, documents.
Working with the team to ensure shipments were on time.
fme groupInternship Program
Jan. 2017 - Apr. 2017Cluj County, RomaniaLearning SQL and having a close interactions with the company's ticketing system.
Learning how to solve various tickets.
Transitioning to a consulting assistant internship for the companies.
Create a new database of clients and cold calling them for new leads.
fme groupConsulting Associate
Jan. 2017 - Apr. 2017
ArvatoTechnical Customer Support Representative
May. 2016 - Aug. 2016Cluj-NapocaTechnical support for Xbox Attending to client's needs and resolving issues on the spot for Xbox services.
Working with in house developed CRM system by Microsoft.
Improving user case databases, and handling sensitive client information.
Maintained a high code of conduct towards the clients sensitive information.
Supported customers with online billing, access and account issues.
Referred involved parties to needed community resources.
Demonstrated advanced product knowledge to solve customer issues.
Solid SupportTechnical Support
Sep. 2015 - May. 2016Cluj-NapocaTechnical Support at Solid Support
International trading | Industry: Call-Center / BPO
Assisted clients from the US with trading accounts. Attending customer needs.
Resolving issues for customers
Prepared reports using CRM
Improved the FAQs company. Extended clients knowledge on how trading the platforms work.
Discordia SRLSales Forwarding Agent
Nov. 2014 - Apr. 2015Improving the company's client data base.
Diversified the portfolio for new leads.
Promoted the company's services and prices of shipments.
Persuaded potential clients through rigorous methods .
Secured new contracts for the company.
Negotiate with the transporter in order to establish a price
which was convenient for the client.
Working with MS Office.
M&M OILField Assistant
Jan. 2009 - Dec. 2013Cluj County, RomaniaIntership/volunteer
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