Brooke Guidry - Sales & Operations Manager, Gophr

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Network Power<100 people

Roles

🔥100%

Startup Founder

💸100%

Marketing

✨100%

Business Owner

Geos

🇬🇧50%

United Kingdom

🇺🇸50%

United States

Work Background

Gophr AppSales and Operations Manager

May. 2024Lake Charles, Louisiana, United StatesInside Sales and CRM Specialization: - Develop and implement strategies to generate and manage sales leads. - Maintain and optimize CRM platforms to enhance sales and customer relationship management. - Track and analyze sales metrics to identify trends and improve performance. - Collaborate with sales teams to ensure seamless lead handoff and follow-up. Customer Experience: - Manage customer support operations to ensure timely and effective resolution. - Develop and implement customer service policies and procedures. - Gather and analyze customer feedback to improve service quality. - Coordinate with other departments to ensure a consistent and positive customer experience. Organizational Skills: - Organize and manage Google Drive and other software platforms for efficient document storage and retrieval. - Create, update, and manage a variety of documents, including training materials and process guides. - Implement and maintain organizational systems to enhance workflow and productivity. Creating Documents and Training: - Develop comprehensive training materials for new and existing employees. - Conduct training sessions to ensure staff proficiency in software platforms and company processes. - Create and maintain process documentation to standardize operations and improve efficiency. - Collaborate with team members to identify training needs. Process Building: - Analyze current processes and identify areas for improvement. - Develop and implement new processes to streamline operations. - Document and communicate process changes to ensure understanding and adherence. - Monitor and evaluate the effectiveness of new processes and make adjustments as needed.

ASAPCCP Menu & Inventory Specialist

Jan. 2024 - Apr. 2024Lake Charles, Louisiana, United StatesIn this position, I had the privilege of acquiring extensive knowledge pertaining to the remarkable advantages of incorporating a credit card processing division into our organization. My responsibilities encompassed close collaboration with the Director of Sales & Payment Operations, Sales Representatives, and the Sales Operations Team. As a CCP Menu & Inventory Specialist, my core responsibility entailed effective communication with partners to seamlessly transfer and integrate their inventories into the Clover POS system. Additionally, I nurtured positive partnerships with our associates to facilitate regular inventory updates and enhance operational efficiency.

ASAPOperations Associate III

Feb. 2023 - Jan. 2024Lake Charles, Louisiana, United StatesIn this position, we collaborated with the Director of Operations, Operations Managers, and the Operations Team to streamline and condense various roles and departments within the business. Within this multifaceted role, I successfully managed the entire order lifecycle, ensuring seamless coordination between partners, drivers, and customers. Additionally, I diligently cultivated and maintained strong partner and driver relations, fostering a productive and mutually beneficial working environment. Furthermore, I gained valuable expertise in account management, overseeing the onboarding process for new partners, nurturing their growth, and promptly resolving any issues that arose. Additionally, I efficiently facilitated change of ownership procedures, prioritized partner retention efforts, and managed the off-boarding process when necessary. Through these responsibilities, I honed my skills in financial analysis, service performance optimization, and strategic partner relationship management, all while maintaining a high level of professionalism and attention to detail.

ASAPLead Quality Control & Non-Partner Specialist

Nov. 2021 - Feb. 2023United StatesI had the honor of being promoted to the position of Team Lead for the Quality Control & Non-Partner Specialists. In this capacity, I effectively collaborated with the Menus Manager, Menu Team Leads, Menu Specialists, Profile Creation Specialists, Quality Control Specialists, and Non-Partner Specialists. As the QC & Non-Partner Lead, I contributed in weekly leadership meetings with our Menus Manager and Team Leads. Furthermore, I successfully managed and supervised the daily responsibilities of my team specialists. This involved creating and assigning tickets to ensure timely completion of tasks. I conducted regular bi-weekly meetings and one-on-one sessions to foster team cohesiveness and individual growth. To measure performance efficiency, I diligently collected and analyzed speed and quality data. One of my key accomplishments was the development of a comprehensive Quality Control Training Program aimed at welcoming new QC Specialists to our team. This initiative involved collaborating with my team to create engaging Lessonlys. I also designing a comprehensive 5-day training agenda where I implemented group trainings, one-on-one sessions, and practice exercises throughout the training week. To further enhance overall efficiency and productivity, I utilized my innovative skills to create new Standard Operating Procedures (SOPs), streamline data analysis processes, and optimize team resources. These efforts significantly contributed to an enhanced workflow by maximizing output. Throughout my tenure as a team lead, I took great pride in nurturing team growth and fostering strong relationships across departments. My commitment to excellence and dedication to fostering a positive work environment were instrumental in achieving shared goals and objectives.