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Work Background
CompuGroup Medical SAProduct Manager
Jan. 2018Cape Town Area, South AfricaMy product team consists of UX Designer and Business Analyst. I co-ordinate the development of the product vision, road map and implementation over each 3 month program increment. I see to the day to day interaction with the development team whom I work closely with to continuously adjust the direction of the product. This is done with market research and user needs research and testing. Our local business strategy is also important to consider therefore I consult senior stakeholders, to consider how the SaaS product portfolio I am responsible for, meets the companies longer term objectives. I'm responsible for multiple initiatives and ideas, driving them until they are ready to successfully present as a business case. If approved I then prepare them for implementation into our products. I'm mostly externally focused on Customer Success and Support, to particularly get a sense of what they are experiencing and need in our product. I also work closely with our Marketing and Sales teams supporting them to achieve the targets that our company has set.
CompuGroup Medical South Africa (PTY) LtdBusiness Analyst
Apr. 2017 - Dec. 2017Cape Town Area, South AfricaI'm working closely with Product Managers and Development Teams in South Africa, Germany, USA, Italy, France and Romania. My role is to identify customer needs and develop Requirements Specifications for new and existing Software Products in an agile development environment from conceptualization (Business Case) through to realization.
Business ConnexionIndependent Consultant / Business Analyst
Oct. 2016 - Mar. 2017Cape Town Area, South AfricaI returned to my core strength of being a Business Analyst with this short term contract with Business Connexion. I worked simultaneously on two projects:
1. For a Consumer Products manufacturing company I documented the Procure-to-Pay processes and wrote Standard Operating Procedures referenced to by the Group Procurement Policy. To do this I had to facilitate workshops and have several on-on-one meetings with key people with the relevant knowledge. I also had to consult with the SAP Business Analyst to add the SAP transaction codes, control reports and data warehouse (SAP BW) information to the procedures.
2. For the Provincial Government of the Western Cape I wrote a Business Requirements Specification (BRS) for a Business Intelligence requirement for the Department of Economic Development and Tourism (DEDAT). To do this I had to identify and engage on-on-one with the key stakeholders to determine what the Outcomes are that the DEDAT initiatives are driving towards and what the existing Data Sources are. I also facilitated a workshop to develop a Conceptual Data Model and had more meeting to elicit the Information Requirements (dashboards, graphs, reports) that each DEDAT initiative would need and documented this in the BRS.
IBMManaging Consultant
Jul. 2013 - Jun. 2016Cape Town Area, South AfricaConsulting delivery and consultative selling for IBM Global Business Services to businesses in all industries. During this time I have been part of Digital and Data Strategy and Transformation consulting engagements with various Financial Services companies. I have had multiple roles primarily as a Business Analyst team lead and as a Project Manager leading teams of technical experts in the delivery of complex consulting outcomes. I have also developed specific skills in using "Social" in business, particularly as part of employee engagement strategy, knowledge sharing and change management.
IBMIndustry Consultant
Mar. 2013 - Jun. 2013SingaporeAs part of the Travel and Transport (T&T) Global Centre of Competence (CoC) I provide industry insight in support of pre-sales, pre-contract and any on going engagements with clients in the Shipping and Logistics sector and primarily focusing on ports, terminals, intermodal transport and port communities.
IBMGlobal Account Manager / Consultant
Oct. 2012 - Feb. 2013SingaporeI'm responsible for a global customer account based out of Singapore. My role is two fold: 1) to check that IBM delivers the value that the client anticipated and needs through current contracted services 2) to consult to the client offering appropriate services to them that will accomplish their goals for the future. So this role is both Delivery Management and Business Development of IBM's Global Business Services and particularly Application Services. I'm required to act as a consultant and when necessary put together solutions that match the client's requirements generating new business opportunities for IBM whilst meeting the client's objectives.
IBMTechnical Solution Manager / Business Analyst
May. 2010 - Sep. 2012Cape Town Area, South AfricaMy primary responsibility is now for Business Development of IBM's Global Business Services and particularly Application Services primarily in Cape Town but also the coastal regions of South Africa. As a Technical Solutions Manager I support the Client Executives in a pre-sales consulting role by putting together solutions that match the requirements for new business opportunities found. In addition I am still a first line manager responsible for the Business Analysis and System Integration competencies. When possible and as opportunities present themselves I will also take the role of either a Business Analyst or Consultant.
IBMBusiness Analyst / Consultant
Feb. 2008 - Jun. 2010I am a first line manager for IBM SA Application Services, responsible for the Business Analysis and System Integration competencies. This includes business development and people development responsibilities. In addition I have continued with my role as a business analyst and have also had a role in the following consulting opportunities: 2009 Sep - Dec:
Provincial Government of the Western Cape, Emergency Medical Services: to provide requirements for a solution for their entire operation. This was used as input for a Request for Service and sent out to tender. 2009 Feb - March:
In Cape Town: to present to a shipping company a view of what their "Desktop of the Future" could look like. 2008 May - Nov:
In Antwerp with a Container Terminal Software Company: to review their software and provide a Enterprise Architectural framework from which we provided a roadmap as to how they could revitalise and modernise their software. 2008 Feb - April:
In Johannesburg with a Dry Bulk shipping company and vessel charterer: to check the alignment of their business strategy and operations with the capabilities of their existing applications and recommend a way forward.
IBMBusiness Analyst
Dec. 2006 - Jan. 2008Cape Town Area, South AfricaBusiness Analyst in support of Application Services Delivery to the Safmarine Strategic Outsource. Full development life cycle and various projects in the eCommerce, System Integration and Business intelegence / Data Warehouse developing and maintaining requirements and testing throught to User acceptance.
SafmarineBusiness Analyst
Sep. 1994 - Nov. 2006Cape Town Area, South AfricaI started here on the QUAY project as a EDI Developer. Progressed to EDI and Systems Integration Team Lead and then switched to Business Analyst in 2004. I continued in this position when we moved over to IBM in the Strategic Outsource deal.
ContinentalSystems Analyst
Oct. 1990 - Aug. 1994Port Elizabeth Area, South AfricaA small Information Systems department. I report directly to the IS Manager. Responsible for investigation, analysis, design, documentation, implementation and maintenance of information systems. The manager assigned projects, but I also identified possible projects that would improve the companies information systems. After investigation analysis and rough design I discussed the project with the manager for approval to proceed. The systems manager approved the project before implementation.
• COBOL and TPMS on ICL VME
• EDI project (solely responsible). Using ODEX, XLATE, CODEM and TRITON 2.2 software with EDIFACT and ODETTE message standards.
• Data warehouse, DSS and EIS project (responsible for production department data). Using GENTIUM and ORACLE database.
• Production activity control (solely responsible). Using ORACLE Forms 3 and PL/SQL.
• Production scheduling (on MRP project team, responsible for all programming and assist in customised design). Using Clipper 5.01 on a NOVELL LAN.
• Production monitoring (on MRP project team, assisted in feasibility study and design). Using ORACLE as a repository for INTOUCH.
Nelson Mandela Metropolitan MunicipalityProgrammer
Jan. 1987 - Jan. 1990Port Elizabeth Area, South AfricaOur section cared for all of the City Treasury data processing needs and also acted as an umbrella body for all the other data processing sections of other municipal departments. I reported directly to the Data Processing Manager for work done for outside departments and report directly to the Assistant Data Processing Manager for work done for the City Treasurer. On occasion I had two Junior Programmers reporting to me, but usually worked alone. Maintenance and system problem solving made up 45% of my work. The remaining 55% of my work was new system or subsystem developments and enhancements. Cobol on ICL VME and RPG III on AS400
Self EmployedSoftware Consultant
Mar. 1986 - Aug. 1986Port Elizabeth Area, South AfricaDuring this period of time I worked on various projects and was responsible for the design, programming, documentation and implementation. I also gave advise on hardware and software requirements for various clients, and helped them set up computerised office procedures. I supplied computer hardware and peripherals, as well as standard and tailored software packages.
National Government DepartmentProgrammer
Jan. 1984 - Feb. 1986Pretoria Area, South AfricaResponsible for the coding, from specifications, and testing of suites of programs including the job control programs, COBOL on ICL VME. I was a member of a team in the design phase of a large pension system but left before implementation took place.
Port Elizabeth TechnikonJunior Lecturer
Feb. 1982 - Nov. 1983Port Elizabeth Area, South AfricaLectured fundamentals of analysis, design and programming.
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