Natalia DellEra

Guest relation Manager

F&B specialistEvent Producer💸 MarketingBusiness Owner🎥 EntertainmentArtist Management

Natalia DellEra, as the Guest Relation Manager, has been successful in enhancing customer satisfaction and loyalty by providing exceptional guest services. She has effectively managed the guest relations team, ensuring prompt resolution of customer complaints and queries. Her proactive approach in identifying potential issues and implementing preventive measures has significantly reduced customer complaints. Natalia has also been instrumental in streamlining the guest feedback process, leading to improved service quality and guest experience. Her strong communication and interpersonal skills have enabled her to build strong relationships with guests, contributing to increased repeat business.

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Work Background

General Manager at Lock, Stock & Barrel

Solutions Leisure GroupGeneral Manager at Lock, Stock & Barrel

Mar. 2024Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Hospitality Manager

Dubai GolfHospitality Manager

Apr. 2023 - Mar. 2024Dubai, United Arab Emirates

Lecturer

EMDI Institute of Media and CommunicationLecturer

Apr. 2019 - Oct. 2021Dubai, United Arab EmiratesDesign, development and production of study material. Online lessons about concert&artists management

Event Manager

Jumeirah Hotels & ResortsEvent Manager

Dec. 2018 - Jan. 2020Dubai, United Arab EmiratesInternational Artists' Bookings Budget, forecast, P&L, KPIs Marketing campaigns Logistic and Operations for artists and crew Entertainment and activations schedule Stage design Artists liaison AV/SFX inventory and testing

Crew Manager

Envie Events Crew Manager

Jun. 2018 - Aug. 2018Dubai, United Arab EmiratesLogistic for crew and visitors (Hotel/Transport/Meals) Staff and security allocation Personnel and travel budget Selection and recruitment Safety trainings Manpower shifts schedule Accreditation

Partner

Vibes BahrainPartner

Jun. 2016 - Jun. 2022BahrainCreation and development of new concepts/events Administrative logistics of events Budgeting Marketing campaigns Entertainment bookings and management

Event operation Manager

Seven Leisure BahrainEvent operation Manager

Jun. 2016 - May. 2018BahrainDesign and development of new concepts. Negotiated contracts with vendors and oversaw vendor billing disputes. Forged and cultivated productive relationships with community members and potential partners. Managed company operations, including staff hiring, training, development, scheduling and supervision. Supervised a team of 10 area managers and 100 workers. Built relationships with customers and managed accounts to drive revenue and profit. Established project control procedures such as project forecasts and cash flow projections. Effectively responded to incidents and other events as necessary. Generated comprehensive reports regarding incidents, events, and important business matters. Established operational objectives and work plans and delegated assignments to subordinate managers.

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