Laney Williams

Customer Success Specialist @Figure

United States🏐 Sports🎓 Student📝 Influencer or BloggerTutor💸 Marketing✔️ ITCreative Producer🐦 DesignPhotographer🧨 Consulting🎥 Entertainment🏦 Finance🧮 EducationAuthorIllustratorAffiliate MarketingTech SupportLife Coaching

Figure is a financial technology company leveraging blockchain, AI, and analytics to deliver innovative home equity release solutions and other financial products. As a Customer Success Specialist, Laney Williams plays a crucial role in ensuring customer satisfaction and fostering long-term relationships. Her responsibilities include understanding customer needs, providing product education, and resolving any issues or concerns. She is instrumental in driving product adoption and usage, leading to customer retention and growth for Figure. Laney’s role is pivotal in providing feedback to the product development team for continuous improvement, thereby contributing to the overall success of the company.

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Work Background

Customer Success Specialist

FigureCustomer Success Specialist

Nov. 2023

Customer Success Associate Senior

FigureCustomer Success Associate Senior

Oct. 2023 - Nov. 2023Charlotte, North Carolina, United States

Customer Success Associate II

FigureCustomer Success Associate II

Jun. 2023 - Oct. 2023Charlotte, North Carolina, United States

Customer Success Associate

FigureCustomer Success Associate

Sep. 2022 - Jun. 2023Charlotte, North Carolina, United States

Associate

AmazonAssociate

May. 2021 - Sep. 2022North Carolina, United States

Emergency Medical Technician

Antelope AmbulanceEmergency Medical Technician

Aug. 2017 - Feb. 2020United States

Retail Sales Associate

T-MobileRetail Sales Associate

Apr. 2015 - May. 2016

Server

Hot Wok RestaurantServer

Jan. 2013 - Jun. 2014Flagstaff, Arizona Area

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