Rob Schuh, as a Freelance Customer Specialist, is responsible for ensuring the highest level of customer satisfaction. He directly interacts with customers to answer queries, solve problems, provide information, and maintain relationships. His role is not tied to a specific company, which allows him to offer his services to various businesses across different industries.
Rob's freelance status gives him the flexibility to work with diverse clients and adapt to varying customer service needs and challenges. His experience and skills in customer service are valuable assets for businesses seeking to improve their customer relationships and overall customer experience.
Rob has a background in individual, team and department level management and is capable of responding to developing situations promptly, as well as ensuring the needs of all parties involved are accurately communicated to each other party.
Rob is also a hobbyist web developer and has experience in frontend and backend development in a hobbyist capacity.
Rob is proficient with data entry, virtual assistant/online customer service, content creation, problem solving, NetSuite, the Microsoft Office suite and Windows and Linux in general.More...