Leonardo Galardo

Account Manager @Helpgrid

TutorBusiness Owner👍 Sales & BizDevProfessor🗿 HR🧨 ConsultingCustomer Success Manager🧮 EducationLecturer✨ Business OwnerTraining&Development SpecialistSoft Skills Trainer

Seasoned and proactive professional with a unique hybrid skillset that touches leadership, global operations management, call center management and learning and development strategies, focused on bringing alignment between departments, determining tools and strategies to grow revenue and prioritizing efficiency and accountability. Offering significant experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

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Network Power<100 people

Roles

🔥50%

Startup Founder

💸50%

Marketing

👍50%

Sales & BizDev

Geos

🇩🇪50%

Germany

Work Background

HelpGridKey Account Manager

Apr. 2022Estados Unidos · Remote

Giant CreationHead Of Training

Jan. 2019 - Apr. 2022Lisbon, PortugalResponsible for training new and existing employees regarding practices and procedures of the company as well as performing quality analysis, improving performance, identifying training needs, developing and delivering training solutions that meet business needs, optimizing training processes for efficiency, managing the technologies and technical personnel required to develop, manage and deliver training, assessing employees´ skills, performance and productivity to identify areas of improvement, driving brand values and philosophy, and managing over 100 call center agents in all offices of the company through the Middle East (Israel) and Europe (Portugal, Serbia, and Romania).

RE/MAX PortugalTraining Manager

Jun. 2018 - Dec. 2018Lisbon Area, PortugalResponsible for recruiting, hiring, teaching, training, developing both hard and soft skills and managing Real Estate Agents of Remax Portugal to help them provide top service and improve commercial results. After providing the initial formation, I followed-up on each agent to help them do their first deals and make sure they would be able to deliver the results established on each business plan.

Vitoriano e Galardo Cursos e Palestras Ltda.Training Manager

Jan. 2007 - Dec. 2018Rio de Janeiro, BrazilI have created this company to run my own website and teach criminal law, criminal procedure law and criminology to Brazilian students all over the country. After many years of success in the main Brazilian courses and universities, I noticed that I could take one step further to achieve students everywhere. Then I started my own law e-learning platform, which allowed me to broadcast to thousands of students simultaneously. My main goal was to help students from the whole country to be approved in difficult public tests and examinations in Brazil without having to move to major cities. I have over 15 years of experience teaching students via virtual classroom (e-learning/online platforms) and via face-to-face group trainings. I have also a lot of open videos on YouTube, which have already reached over 315.000 views. https://www.youtube.com/watch?v=Dy8PcDKKvjA&t=33s Over 315.000 views https://www.youtube.com/watch?v=xJPq_Y0a3vk Over 160.000 views https://www.youtube.com/watch?v=ENH9Z61yNCo Over 70.000 views

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