Giant CreationHead Of Training
Jan. 2019 - Apr. 2022Lisbon, PortugalResponsible for training new and existing employees regarding practices and procedures of the company as well as performing quality analysis, improving performance, identifying training needs, developing and delivering training solutions that meet business needs, optimizing training processes for efficiency, managing the technologies and technical personnel required to develop, manage and deliver training, assessing employees´ skills, performance and productivity to identify areas of improvement, driving brand values and philosophy, and managing over 100 call center agents in all offices of the company through the Middle East (Israel) and Europe (Portugal, Serbia, and Romania).