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Work Background
State Farm ®UX Senior Data Specialist
Sep. 2017Dunwoody, GAFacilitates and strategizes user experience (UX) research initiatives through collaboration with UX researchers and business partners across the organization. Key responsibilities include recruiting agents, associates, and consumers, establishing usability labs, overseeing permissions and access for cloud usability tools, and conducting thorough research screening. Coordinates with agency business partners to ensure accurate updating, documentation, and sharing of agency recruiting best practices and procedures. Focused on maintaining compliance with the organization's policies and standards while contacting agents to participate in usability testing. Attained subject matter expertise and currently serves as a dedicated resource for the enterprise research team on UserTesting, UserZoom, and User Interviews. Undertook in-depth training on each tool, meticulously documenting insights and creating accessible resources for the team to reference.
State Farm ®Auto Claims Specialist
Sep. 2016 - Sep. 2017Dunwoody, GAThrived in a high-volume, fast-paced call center environment as an Auto Claims Adjuster, delivering exceptional customer service by explaining coverage details, investigating, negotiating, and successfully settling complex liability auto claims. Meticulously documented claim activities in chronological order using enterprise claims system software. Managed inbound calls efficiently by promptly answering inquiries and directing them to the appropriate claims department responsible for handling the specific claim.
State Farm ®Contents Claims Adjuster
Feb. 2016 - Sep. 2016Dunwoody, Georgia, United StatesAccurately entered substantial volumes of data for homeowners' claims into estimating software to facilitate the determination of replacement costs for residential and small commercial structures. Proactively engaged with customers, negotiating and settling claims in alignment with policy language.
TENNESSEE DEPARTMENT OF CHILDREN'S SERVICESCase Manager - Family Service Worker
Sep. 2009 - May. 2010Crossville, TennesseeAdvocated passionately for the well-being and optimal placement of children in foster care by fostering collaborative relationships with families, community leaders, and court personnel. Instrumental in creating and executing comprehensive permanency plans. Diligently monitored, recorded, and provided testimony on the progress of child safety and individuals seeking custody, ensuring a steadfast commitment to the child's best interests.
Progressive Sentencing IncProbation Officer and Program Facilitator
May. 2005 - Sep. 2009Cookeville, TNSupervised individuals with misdemeanor offenses, meticulously documenting interactions and updating personal data in a digital database. Issued violations for non-compliance based on court instructions and testified in violation hearings. Skillfully negotiated and prepared recommendations for sentencing, demonstrating a commitment to fair and just outcomes. Additionally, played a key role in implementing and facilitating educational classes for individuals with offenses related to DUI, theft, and domestic violence.
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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore