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Work Background
UX Mentor
GLEACUX Mentor
Feb. 2024Dubaj, Emiraty Arabskiehttps://www.gleac.com/mentors/patrycja-joanna-sikorska
Business Mentor
Sieć Przedsiębiorczych KobietBusiness Mentor
Nov. 2023Warszawawolontariat https://siecprzedsiebiorczychkobiet.pl/mentorki/patrycja-sikorska/
UX Mentor
Fundacja Kompetencji CyfrowychUX Mentor
Nov. 2023Poznańvolunteering
UX and Business Process Automation Director
CashDirectorUX and Business Process Automation Director
Dec. 2020Warszawa- implementation of IT strategic projects, - automation and optimization of business processes using AI (LLM) - teaching AI (LLM) to achieve better results, - UX Research & Design (WEB & mobile), - managing manual testing.
CEO
USERVIEW.LABCEO
Dec. 2020Warszawa
Business Process Management Director
LoanMe Sp. z o.o.Business Process Management Director
Nov. 2018 - Jun. 2020Warszawa, woj. mazowieckie, Polska‣ implementation of the company's strategic projects: project coordination, business-system analysis, preparation of business-system requirements for backends and fronts (including UX, mock up project for the entire online process), ‣ layout and versioning of loan documents, ‣ UX tests, manual pre- and post-implementation tests (unit, integration, end-to-end, acceptance), ‣ PMO in the Company: management of the Company's project base, ‣ managing, preparing and issuing Policies and Procedures, ‣ close cooperation with the IT team (internal and external software house) and business ‣ preparation and conducting of workshops on the company's strategy ‣ due diligance process coordination ‣ administration department management (1 year)
Project and Administration Manager
LoanMe Sp. z o.o.Project and Administration Manager
Aug. 2018 - Oct. 2018Warszawa, woj. mazowieckie, Polska
Interim Manager
SMART Consulting Company Patrycja SikorskaInterim Manager
May. 2018 - Nov. 2018Warsaw, Masovian District, Poland‣ B2B cooperation in the field of consulting on IT projects (ping tree project)
Product Owner
4financeProduct Owner
Sep. 2017 - Dec. 2017Warszawa, woj. mazowieckie, Polska‣ Implementation of international initiatives and applications from the region: Poland, Czech Republic, Bulgaria, Romania (7 products) with internal IT team and external Software House Future - Processing in SCRUM methodology priority-setting ‣ backlog management ‣ creating user stories ‣ manual pre- and post-implementation tests (unit, integration, end-to-end, acceptance)
PROCESS/PROJECT MANAGER
Vivus Finance (PL) - Zdobywca tytułu Innowator RokuPROCESS/PROJECT MANAGER
Jan. 2016 - Sep. 2017Warszawa, woj. mazowieckie, Polska‣ analysis and creation of business and system requirements for backend and frontend projects, project coordination on the business-IT line, ‣ coordination of pre- and post-implementation manual tests (unit, integration, end-to-end, acceptance), ‣ continuous improvement and optimization of processes ‣ managing a team of business analysts ‣ cooperation with 4 Finance IT: business analysis and creation of user stories and acceptance criteria for international initiatives for the region: Romania, Bulgaria, Czech Republic, Poland.
MANAGER OF OPERATIONAL OPTIMISATION PROCESSES
Vivus Finance (PL) - Zdobywca tytułu Innowator RokuMANAGER OF OPERATIONAL OPTIMISATION PROCESSES
Oct. 2015 - Dec. 2015Warszawa, woj. mazowieckie, Polska‣ Optimisation of business processes within the company ‣ Supervision over the quality of subordinate team activities ‣ Coordination and supervision of the following processes: return of overpayments, write-offs, and transfers ‣ Coordination and supervision of the banking operations team, as well as accuracy in the accounting of payments and withdrawals. ‣ Optimisation of applicable processes. ‣ Creation and update of procedures ‣ Cost allocation ‣ Collaboration with external firms
MANAGER OF OPERATIONS
Vivus Finance (PL) - Zdobywca tytułu Innowator RokuMANAGER OF OPERATIONS
Mar. 2015 - Sep. 2015Warsaw Area, Poland‣ Responsible for the quality of data in the database ‣ Creation and implementation of a procedure for new processes for subordinate teams ‣ Supervision and coordination of the claims process ‣ Supervision and coordination of the client communication system ‣ Supervision and coordination of contract rescission, notices of contract termination, repayment plans, and cases involving deceased clients ‣ Supervision and coordination of work systems: Back Office, sales support, payments ‣ Cost allocation ‣ Collaboration with external suppliers and banks, as well as providing opinions on cooperation agreements. ‣ Conducting periodical internal audits ‣ Sales support for new products
MANAGER OF THE BACK OFFICE DEPARTMENT
Vivus Finance (PL) - Zdobywca tytułu Innowator RokuMANAGER OF THE BACK OFFICE DEPARTMENT
Sep. 2013 - Feb. 2015Warszawa, woj. mazowieckie, Polska‣ Improving processes and creating procedures ‣ Providing opinions on individual activities and operational processes to the legal advisor and external auditors ‣ Supervision over the circulation and handling process for correspondence ‣ Supervision and coordination of document archiving ‣ Supervision and coordination of training for new employees ‣ Responsible for the quality of data in the database ‣ Supervision and coordination of the claims process ‣ Supervision and coordination of cases involving deceased clients ‣ Cost allocation ‣ Management of the fraud prevention team (proxy) ‣ Management of the Back Office team
MANAGER OF COLLECTION PROCESSES SUPPORT
Vivus Finance (PL) - Zdobywca tytułu Innowator RokuMANAGER OF COLLECTION PROCESSES SUPPORT
Dec. 2012 - Aug. 2013Warszawa, woj. mazowieckie, Polska‣ Improving processes and creating procedures ‣ Providing opinions on individual activities and operational processes to the legal advisor and external auditors ‣ Supervision over the circulation and handling process for correspondence ‣ Supervision and coordination of document archiving ‣ Supervision and coordination of training for new employees ‣ Responsible for the quality of data in the database ‣ Supervision and coordination of the claims process ‣ Supervision and coordination of cases involving deceased clients ‣ Cost allocation ‣ Management of the fraud prevention team (proxy) ‣ Management of the Back Office team
COORDINATOR FOR THE CALL CENTRE DEPARTMENT
RK Legal COORDINATOR FOR THE CALL CENTRE DEPARTMENT
May. 2012 - Nov. 2012Warszawa, woj. mazowieckie, Polska‣ Management of the collections call centre department ‣ Contact with ordering parties ‣ Implementation of established financial plans

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