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Work Background
Trinity Medical SolutionsLogistics Coordinator II
Oct. 2023Tempe, Arizona, United States- Mastery of LC role, able to perform all job types for any customer with a high degree of accuracy. - Understanding of standard operating processes and procedures.
- Role model for peers and teammates-coaching, mentoring, problem solving, with little direction.
- Assists supervisor as needed. - Serves as a new hire on the job trainer and coach, providing side by side feedback and guidance. - Displays a high level of integrity and professionalism, representing the Trinity brand with pride. - Provides remarkable service to high priority customers, exceeding expectations with detailed communication and follow through. - Role model regarding attendance reliability, workplace behaviors and professionalism. - Engages in collaboration, leveraging all resources to ensure prompt and timely solutions for customers.
Trinity Medical SolutionsLogistics Coordinator
Jan. 2023 - Oct. 2023Tempe, Arizona, United StatesA. Serves in a 12 hour shift capacity to provide 24/7 operational coverage. This role is responsible for taking calls from customers to arrange logistical services including air and ground transportation for both OPO’s and Transplant Centers to transport medical teams, organs, or specimens as needed.
B. Required to complete job functions of a TAM Driver in cases of emergency, including Medical Team pick up, Organ Pick Up/Drop off, Medical Specimen or Equipment runs, and other assigned driving duties.
C. Oversees the day to day flow of work for TAM and third party drivers to ensure customer expectations are met.
D. Demonstrates an ability to communicate effectively by phone, email and chat to both internal and external customers to ensure requests are completed accurately and with a high level of service.
E. Build and maintain relationships with customers and suppliers to ensure a high level of customer and partner satisfaction.
F. Demonstrating an ability to make effective decisions.
G. Strong interpersonal skills and an ability to critically problem solve.
H. Adheres to all policies and procedures to ensure a high level of service.
I. Adheres to all documentation requirements for TAM customers.
J. Participates in ongoing training and development.
K. Devolped a basic understanding of OPO and transplant center language as well as aviation and ground language.
L. Regular attendance at departmental meetings is required.
M. Demonstrates TAM core values at all times.
N. Represents TAM brand in a positive manner in all external communications.
O. Contribute to the success and performance of the team and organization by achieving key performance metrics.
P. Proficient in computer software programs including Microsoft and data entry.
Q. Perform other duties as assigned.
ICONIC LIFE MagazineOperations Manager
Jan. 2022 - Jan. 2023Scottsdale, Arizona, United StatesSales Support
Sales Meetings
Managing an active calendar of appointments
Maintaining records
Account Managing
Email Outreach/Follow Up
Phone Outreach
Support Publisher with Active Client Renewals
Client Coordination for Ad Collection and Ad Creation
Managing income checks on behalf of ICONICS checking accounts. (Prepare the deposit. Store the checks in a secure location until deposit is completed.)
Completing expense reports
Event Set Up/Attendance as needed/Cleanup
Taking notes on sales pitch meetings and client meetings over Zoom, phone calls and other administrative tasks that help owner execute daily tasks, including keeping Monday up to date, insertion orders and proposal creation.
Appointment setting for Renee’s house accounts.
Editorial Fashion Cover Coordinating- Model selecting + travel accommodations.
Social Media Management/Engagement-Instagram and Pinterest
Highly organized and motivated
Positive attitude and flexibility
Great communication and people skills
Ability to work partially remote
Ability to self-direct and manage time well
Hitting deadlines is a must
Knowledge of MS Office, Google Suite and Dropbox
Experience with all major social media platforms
Experience with social media scheduling software like Later and Buffer
Familiarity with CRM tools like Hubspot or Monday
CarvanaExecutive Resolution Specialist Lead
Jan. 2021 - Jan. 2022Tempe, Arizona, United StatesInteract with customers on the phone, receiving inbound calls, and also making outbound calls.
Build relationships with our customers and advocate for them throughout the purchasing process.
Work to solve real-time escalations and complete necessary follow up with customers in a timely manner.
Assist and coach Advocates through escalated customer situations and provide relevant feedback.
Handle and resolve Executive level complaints.
Demonstrate critical thinking by considering the downstream impact of your decisions before making the decisions.
Acts as a role model for peers. Provides important information and on the spot feedback to peers in a timely manner and assists with any customer questions.
Partner with necessary departments or peers to resolve situations.
Perform well and behave ethically under first-time, changing or complex conditions.
Asking questions, understanding the customers' needs and priorities, and problem-solving.
You will encounter a variety of conversations, up to and including:
Vehicle purchase inquiries; selecting the right vehicle, explaining financing terms, and guiding prospective customers through the buying process.
Helping resolve customer account issues; title & registration, repairs needed after vehicle delivery, and financing inquiries.
Collaborate with internal teams such as the Resolution department, Titles/Registration, Financial Operations, and other key Carvana departments.
Review and verify sensitive materials such as vehicle titles and customer driver's licenses.
Be high energy and forward-thinking. We like fast learners that take ownership in their role!
Anticipating issues, leaning into problems, and resolving them quickly.
Multitasking and prioritizing quickly.
Embracing new challenges every day. Being adaptable and flexible.
Follow up on items multiple times.
Identifying how we can improve and streamline our business processes.
StarbucksSupervisor
Oct. 2020 - Jan. 2022Tempe, Arizona, United StatesActs with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual, events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
3x3Data Mapping Analyst
Nov. 2019 - Aug. 2020RemotePerform data entry quickly and accurately while working remotely.
Tracking orders on portal.
Fast and accurate typing skills.
Data entry within multiple software tools and windows.
Communicate effectively both written and verbally.
Other duties as assigned.
Information By DesignTechnical Assistant
Sep. 2019 - Dec. 2020RemoteComplete given projects quickly and accurately while working remotely.
Communicate effectively both written and verbally.
Provide administrative support tasks.
Prepare, maintain and update excel reports on a daily basis.
Prepare and modify documents including, correspondence, reports, drafts, memos and emails.
Assist in resolving administrative problems.
Perform data entry quickly and accurately.
Other duties as assigned
Scottsdale Center For The Performing ArtsSeasonal Bartender
Aug. 2019 - May. 2022Scottsdale, AZHelp with set-up and take-down of events.
Make sure IDs or wristbands are on each customer before serving.
Collecting money from each customer and making sure drawers stay balanced.
Help taking inventory before and after each event.
Worked in a fast paced and high volume environment
Set customers and guests at ease
Established customer age prior to serving
Followed food and drink safety procedures and guidelines
Performed barback duties
Performed opening and closing duties
Desert KidneyFront Desk Representative
May. 2019 - Nov. 2019United States
Jess Hershey LLCVirtual Assistant
May. 2019 - Nov. 2019RemoteManages social media, emails and performs other projects as asked.
Time management, typing, typing, grammar, editing, collecting and compiling data all relevant skills for this position.
Communicating with managers and clients via, phone and email.
Munderloh Integrated MedicalOffice Manager
May. 2017 - May. 2019Flagstaff, Arizona AreaResponsible for keeping updated and accurate records, in order to make sure patients are on the correct treatment plan so they can continue to be treated correctly.
Responsible for communicating with vendors and contacting suppliers in order to make sure orders and deliveries are received promptly.
Prioritizes and schedules doctors times and availability for the most efficient use of time.
Keep daily inventory of office supplies and manage orders, and restocking.
Travel coordination for team and management.
Collects and compiles data for the clinic.
Collecting payments up front, and billing and following up with patients for collection of balances.
Entering and ensuring medical codes are accurate and relevant to patient treatment.
Answer 30-80 incoming phone calls and greet customers upon their arrival.
In charge of daily office procedures, and customer service. Checking patients in and out of clinic.
Manage training for all new employees regarding office procedures, portals and filing systems. Ensuring they know what is expected of them and making sure they feel prepared and comfortable.
Balancing the cash drawer and credit receipts at the end of the day.
Munderloh Integrated MedicalMedical Office Manager
Jan. 2017 - Apr. 2019Flagstaff
BPL PlasmaDonor Floor Designated Trainer
Dec. 2016 - May. 2017Flagstaff, Arizona AreaTrain each new donor floor technician as well as phlebotomist on how to set up a machine properly in order to ensure each donors complete comfort and safety.
Train each new donor floor technician and phlebotomist on how to disconnect each donor, quickly and precisely to ensure their safety.
BPL PlasmaMedical Receptionist Supervisor
Dec. 2016 - May. 2017Flagstaff, Arizona AreaReception of donors and general public with a cheerful, positive and professional attitude in order to put them at ease.
Determine suitability during a set screening process
Taking care of donor confidentiality, and respect while encouraging donors to return for future donations
Ensure that documentation of records is done accurately and completely.
Supervision of all reception staff, in accordance to DEH
Conflict resolution
BPL PlasmaMedical Receptionist Designated
Dec. 2016 - May. 2017Flagstaff, Arizona AreaTrain all incoming receptionist on how to determine donor suitability during a set screening process.
Train all incoming receptionist on how to take care of donor confidentiality, and respect while encouraging donors to return for future donations.
Train all incoming receptionist on proper documentation methods to keep each donors record accurate and complete.
BPL PlasmaDonor Floor Technician
Dec. 2016 - May. 2017Flagstaff, Arizona AreaPlacing donors on the floor
Set up machines correctly in order to ensure that each donor has a safe and comfortable donation process.
Disconnect each donor quickly, and precisely in order to keep the flow of the center moving.
BPL PlasmaPhlebotomist
Dec. 2016 - May. 2017Flagstaff, Arizona AreaEnsure that each donor feels comfortable and safe
Stick each donor's arm with accuracy, in order to get a full and complete donation.
Follow SOP on when to treat a donor for a minor reaction.
BPL PlasmaMedical Receptionist
Sep. 2016 - May. 2017Flagstaff, Arizona AreaReception of donors and the general public with a cheerful, positive and professional attitude in order to put them at ease.
Determine donor suitability during a set screening process.
Taking care of donor confidentiality, and respect while encouraging donors to return for future donations.
Ensure that documentation of records is done accurately and completely.
Pepsi AmphitheatreSeasonal Bartender
Apr. 2016 - Jun. 2019Flagstaff, Arizona AreaHelp with set-up and take-down of events.
Make sure IDs or wristbands are on each customer before serving.
Collecting money from each customer and making sure drawers stay balanced.
Help taking inventory before and after each event.
Worked in a fast paced and high volume environment
Set customers at ease
Established customer age prior to serving
Performed barback duties
Performed opening and closing duties
Pepsi AmphitheatreSeasonal Bartender
Apr. 2016 - Jun. 2019Flagstaff, Arizona AreaHelp with set-up and take-down of events.
Make sure IDs or wristbands are on each customer before serving.
Collecting money from each customer and making sure drawers stay balanced.
Help taking inventory before and after each event.
Worked in a fast paced and high volume environment
Set customers at ease
Established customer age prior to serving
Performed barback duties
Performed opening and closing duties
Stockmans ClubBartender
Mar. 2015 - May. 2018
Hiro's Sushi RestarauntServer
Nov. 2013 - Sep. 2014Flagstaff, Arizona Area
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