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Work Background
LrnrCustomer Support Executive
Feb. 2024
Perspectiva Comunicacao Empresarial SrGeneral Manager
Jan. 2022Jaraguá do Sul, Santa Catarina, BrazilSpearhead daily operational management at inFlux English School, guaranteeing exceptional customer service and satisfaction. Direct and empower a team of instructors and staff, fostering a collaborative and high-achieving environment. Strategically manage scheduling, staffing, and student enrollment processes for optimal efficiency. Drive initiatives to boost student acquisition and retention, significantly enhancing enrollment figures and profitability. Vigilantly track student progress, proactively resolving challenges to assure outstanding educational outcomes
Marisol SASupply Chain Analyst
Nov. 2015 - Jan. 2022Jaraguá do Sul, Santa Catarina, BrazilStreamlined Marisol S.A.'s supply chain operations, achieving a 20% inventory level reduction and realizing $400,000 in annual cost savings. Executed a sales strategy for outdated inventory, cutting stock by 3% and saving $60,000 annually. Collaborated with product development to integrate old-fashioned- branded goods into new collections, saving $20,000 per collection. Negotiated supplier contracts to secure a 12% reduction in raw material costs, yielding $500,000 in annual savings. Introduced a vendor scorecard system, enhancing supplier reliability by 9% and reducing defective products by 10%. Diversified supplier base by developing three equivalent sources for raw materials to mitigate shortage risks. Implemented a third-party quality inspection protocol, saving 7 days in transit time and reducing quality control employment costs by 5%. Led a 5W2H standardization project for the current collection, decreasing product costs by 5% and improving warehouse management. Managed supplier procurement, negotiating contracts with a focus on cost-efficiency and quality assurance. Supported R&D by contributing to research efforts, conducting experiments, and providing thorough documentation of findings
SDS AutomaçãoSupply Chain Analyst
Oct. 2014 - Nov. 2015Jaraguá do Sul, Santa Catarina, BrazilDeveloped and executed a comprehensive vendor evaluation system to foster long-term partnerships. Engineered an inventory optimization strategy that significantly enhanced accuracy levels. Designed a real-time, data-driven dashboard for meticulous monitoring of Key Performance Indicators (KPIs).
TuttibabyBuyer
Jul. 2010 - Oct. 2014Massaranduba, Santa Catarina, BrazilSpearheaded strategic sourcing and procurement of materials for Tutti Baby Ind. Com. Art. Inf., enhancing product availability and operational workflow. Implemented a robust vendor evaluation system, achieving improved supplier performance and cultivating enduring partnerships. Optimized supply chain processes for critical goods, reducing stock levels by 12% and preventing essential product shortages. Led vendor selection and contract negotiations, achieving a 20% enhancement in service level agreements. Performed comprehensive data analysis on inventory and fulfillment metrics, driving a 9% boost in operational efficiency. Developed and managed production plans to align with corporate goals, leveraging sales forecasts and inventory data for schedule optimization. Fostered cross-functional collaboration with procurement, logistics, and sales to streamline material flow and guarantee timely delivery. Proficiently utilized ERP systems for enhanced data analysis, reporting, and coordination of manufacturing operations. Acted as an ISO 9001:2008 internal auditor, ensuring quality management compliance and maintaining certification standards.
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