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Work Background
Jamestown JewelrySales Representative
Feb. 2024
Enchanted FairiesSales Representative
Jul. 2023 - Mar. 2024Plano, Texas, United StatesEstablish, develop, and maintain positive client relationships
• Move all prospects to proper stage of the pipeline via Infusionsoft throughout the day
• Maintain a clear, up to date and accurate Mission's Portrait pipeline in IS
• Document all interactions with all Enchanted Fairies clients
• Educate prospects on our products from an expert perspective
• Use both internal and external resources to maintain up to date knowledge of our products and industry
• Collaborate with the Sales Trainer, Lead Portrait Consultant and Director of Sales to formulate ideas on how to best serve our clients
• A weekly sales average of $1,000 is maintained each month.
• use hubspot, acuity, gsuite, slack, invoiced, rippling and Dropbox daily
RebagStore Lead
Dec. 2022 - Apr. 2023Miami, Florida, United States- Sold high-end designer merchandise, averaging $70,000 in sales per month
- Maintained the highest degree of customer service to effectively communicate and provide an elevated customer experience
- Exceeded personal, category, and store sales goals and KPIs by 20% on average
- Built and nurtured client relationships to support new client acquisition and retention
- Acted as a brand ambassador, representing all that Rebag stands for and offering the highest level of customer service
- Communicated product and customer feedback to the management team, resulting in improvements to store operations and customer experience
- Supported all company initiatives as they related to product launches, client service, and selling
- Participated in regular training/meeting sessions on product knowledge and new arrivals, expanding expertise in luxury brands and fashion trends
- Ensured store visual merchandising standards were met and maintained, creating an inviting and engaging shopping environment
- Managed stock operations, processing, and properly handling online purchase orders, ensuring accuracy and timeliness
- Acted as key holder, responsible for opening and closing the store.
SRM MarketingRemote Chat agent
Jan. 2020 - Aug. 2022Remote- MiamiResponded to online inquiries from potential customers in a professional and timely manner during sales events, resulting in a 90% appointment booking rate
- Scheduled appointments for interested customers to visit the dealerships during the event, coordinating with multiple dealerships and managing complex schedules
- Updated individual dealerships on appointment details and client information through group text chats, streamlining communication and ensuring accuracy of information
- Input client information and appointment details into an Excel sheet for record-keeping purposes, maintaining accurate and organized records of appointments and client data
- Developed, implemented, and managed the social media strategy for the auto dealerships, resulting in a 50% increase in social media engagement and a 20% increase in website traffic
- Defined the most important social media KPIs to measure the effectiveness of social media campaigns, and used social media analytics tools to track progress and adjust strategy as needed
- Managed and oversaw the content and pages for 3-5 social media accounts simultaneously, ensuring consistency in branding and messaging across all channels
- Monitored social media pages for any harassment content or spam, and promptly took action to remove it, maintaining a safe and positive online presence for the dealerships
- Ensured that the social media pages were solely
Banfield Pet HospitalVeterinary Technician
Apr. 2018 - May. 2020Miami, Florida, United StatesTriaged, admitted, and treated patients under a veterinary doctor’s supervision.
Perform physical examinations of various medium-sized to large patients.
Placed IV catheters, assisted with surgical procedures and sterilized instruments.
Monitored and provided treatments to current in-patients (incl. calculating drug doses, collecting blood and urine samples, and running in-house laboratory tests).
Maintained a positive and collaborative attitude under stressful situations.
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