Monica Pulido - Sales/ Marketing manager, Jamestown Jewelry Design

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Work Background

Jamestown JewelrySales Representative

Feb. 2024

Enchanted FairiesSales Representative

Jul. 2023 - Mar. 2024Plano, Texas, United StatesEstablish, develop, and maintain positive client relationships • Move all prospects to proper stage of the pipeline via Infusionsoft throughout the day • Maintain a clear, up to date and accurate Mission's Portrait pipeline in IS • Document all interactions with all Enchanted Fairies clients • Educate prospects on our products from an expert perspective • Use both internal and external resources to maintain up to date knowledge of our products and industry • Collaborate with the Sales Trainer, Lead Portrait Consultant and Director of Sales to formulate ideas on how to best serve our clients • A weekly sales average of $1,000 is maintained each month. • use hubspot, acuity, gsuite, slack, invoiced, rippling and Dropbox daily

RebagStore Lead

Dec. 2022 - Apr. 2023Miami, Florida, United States- Sold high-end designer merchandise, averaging $70,000 in sales per month - Maintained the highest degree of customer service to effectively communicate and provide an elevated customer experience - Exceeded personal, category, and store sales goals and KPIs by 20% on average - Built and nurtured client relationships to support new client acquisition and retention - Acted as a brand ambassador, representing all that Rebag stands for and offering the highest level of customer service - Communicated product and customer feedback to the management team, resulting in improvements to store operations and customer experience - Supported all company initiatives as they related to product launches, client service, and selling - Participated in regular training/meeting sessions on product knowledge and new arrivals, expanding expertise in luxury brands and fashion trends - Ensured store visual merchandising standards were met and maintained, creating an inviting and engaging shopping environment - Managed stock operations, processing, and properly handling online purchase orders, ensuring accuracy and timeliness - Acted as key holder, responsible for opening and closing the store.

SRM MarketingRemote Chat agent

Jan. 2020 - Aug. 2022Remote- MiamiResponded to online inquiries from potential customers in a professional and timely manner during sales events, resulting in a 90% appointment booking rate - Scheduled appointments for interested customers to visit the dealerships during the event, coordinating with multiple dealerships and managing complex schedules - Updated individual dealerships on appointment details and client information through group text chats, streamlining communication and ensuring accuracy of information - Input client information and appointment details into an Excel sheet for record-keeping purposes, maintaining accurate and organized records of appointments and client data - Developed, implemented, and managed the social media strategy for the auto dealerships, resulting in a 50% increase in social media engagement and a 20% increase in website traffic - Defined the most important social media KPIs to measure the effectiveness of social media campaigns, and used social media analytics tools to track progress and adjust strategy as needed - Managed and oversaw the content and pages for 3-5 social media accounts simultaneously, ensuring consistency in branding and messaging across all channels - Monitored social media pages for any harassment content or spam, and promptly took action to remove it, maintaining a safe and positive online presence for the dealerships - Ensured that the social media pages were solely

Banfield Pet HospitalVeterinary Technician

Apr. 2018 - May. 2020Miami, Florida, United StatesTriaged, admitted, and treated patients under a veterinary doctor’s supervision. Perform physical examinations of various medium-sized to large patients. Placed IV catheters, assisted with surgical procedures and sterilized instruments. Monitored and provided treatments to current in-patients (incl. calculating drug doses, collecting blood and urine samples, and running in-house laboratory tests). Maintained a positive and collaborative attitude under stressful situations.

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