Ahmed Ibrahim

Assistant Call Center Manager @Fourseasons Resort

Data Entry AssociateData EntryComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCase ManagerCustomer Success ManagerHelp Desk SupportCustomer ServiceCall Center TrainerCall Center SupervisorSupport SpecialistCustomer Support RepresentativeCall Center🔥 Startup FounderBusiness Owner👍 Sales & BizDev🎥 Entertainment🎓 Student

I am a hospitality professional with over 14 years of experience in front office operations, guest relations, and team leadership across international hotel brands including Four Seasons, Kempinski, Millennium, and Mercure. Throughout my career, I have progressed from operational roles to management positions, gaining a comprehensive understanding of hotel operations and service excellence. I specialize in delivering exceptional guest experiences while optimizing operational efficiency and revenue performance. My background includes managing multi-cultural teams, overseeing night and call center operations, and ensuring seamless coordination between departments such as Front Office, Housekeeping, and Finance. Some of my key achievements include successfully leading teams to exceed service targets and KPIs, improving operational workflows within call center and front office environments, and consistently maintaining high guest satisfaction standards, including handling VIP services and complex guest situations. Additionally, my experience in credit and financial supervision has strengthened my ability to balance service excellence with profitability. Currently, as an Assistant Call Center Manager at Four Seasons Sharm El Sheikh, I focus on team development, performance optimization, and driving service quality through measurable results.

People also viewed

Business Architecture Manager @Accenture

Data Entry AssociateData Entry SpecialistData Entry+15 tags

Social Media Specialist

AssistantData EntryCustomer Service+1 tags

Unit Coordinator @NYC DOE

Evan MacLachlan

Architectural Technologist @Evan MacLachlan Architecture + Design

Vinicius Carvalho

Produtor @Vinicius Carvalho

Head of Growth Marketing

Community PlatformsTeam LeadershipDigital Marketing+50 tags

Fitness Coach🔥 Startup Founder💸 Marketing+16 tags

Director @Newport Harbor Lutheran School

Chat SupportData Entry AssociateCustomer Care Specialist+7 tags

Director @Core Story

CopywritingContent WriterMarketing+6 tags

Christoph Goetz

CEO / Consultant /,Engineer

BrazilAutomobile EngineerMechanical engineer+5 tags

Feedback from Ahmed’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Assistant Communications Manager

Four Seasons Hotels and ResortsAssistant Communications Manager

Apr. 2025Sharm El Sheikh, South Sinai, Egypt

Assistant Call Center Manager

FOUR SEASONS HOTELS-Sharm El SheikhAssistant Call Center Manager

Apr. 2025Sharm El Sheikh, South Sinai, EgyptI am that professional manager in charge who's hiring, training, and managing staff to handle customer service issues. They set, meet, and exceed goals by providing customer’s excellent service and helping motivate their team to do the same using key metrics.

Night Manager

Mercure HotelsNight Manager

Dec. 2024 - Apr. 2025Hurghada, Al Bahr al Ahmar, EgyptI am that manager who’s responsible for all the hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security.

Hotel Manager

Mercure Resort-HurghadaHotel Manager

Dec. 2024 - Mar. 2025Sharm El Sheikh, South Sinai, Egypt

Operations Manager

Pacific Business Ventures Inc.Operations Manager

May. 2023 - Nov. 2024PhilippinesI am that manager who plays a critical role in overseeing the day-to-day operations of the organisation and ensuring the profitability. Their responsibilities cover a wide range of tasks, from employee management and quality control to optimizing processes and devising initiatives to drive business performance.

Night Manager

Millennium Plaza DohaNight Manager

May. 2022 - Apr. 2023Doha, QatarI am that manager who’s responsible for all the hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security.

Hotel Manager

Millennium Plaza DohaHotel Manager

May. 2022 - Apr. 2023Sharm El Sheikh, South Sinai, Egypt

Duty Manager

Marsa Malaz Kempinski, The Pearl - DohaDuty Manager

Nov. 2021 - May. 2022Doha, Qatar

Hotel Manager

Kempinski Hotels-DohaHotel Manager

Nov. 2021 - May. 2022Sharm El Sheikh, South Sinai, Egypt

Accounting Receivable & Credit Supervisor

Marsa Malaz Kempinski, The Pearl - DohaAccounting Receivable & Credit Supervisor

Sep. 2020 - Nov. 2021Doha, Qatar

Credit Supervisor

Kempinski Hotels-DohaCredit Supervisor

Sep. 2020 - Nov. 2021Sharm El Sheikh, South Sinai, Egypt

Front Office Supervisor

Marsa Malaz Kempinski, The Pearl - DohaFront Office Supervisor

Dec. 2018 - Sep. 2020Doha, Qatar

Front Desk Supervisor

Kempinski Hotels-DohaFront Desk Supervisor

Dec. 2018 - Sep. 2020Sharm El Sheikh, South Sinai, Egypt

Front Desk Receptionist

Four Seasons Hotels and ResortsFront Desk Receptionist

Nov. 2016 - Oct. 2018Doha, Qatar

Front Desk Representative

FOUR SEASONS HOTEL-DohaFront Desk Representative

Nov. 2016 - Dec. 2018Sharm El Sheikh, South Sinai, Egypt

Airport Representative & Concierge.

Four Seasons Hotels and ResortsAirport Representative & Concierge.

Apr. 2014 - Nov. 2016Four Seasons Hotel Doha, Qatar

Concierge

FOUR SEASONS HOTEL-DohaConcierge

Apr. 2014 - Nov. 2016Sharm El Sheikh, South Sinai, Egypt

Housekeeping Attendant

Four Seasons Hotels and ResortsHousekeeping Attendant

Nov. 2012 - Apr. 2014Doha

Housekeeping Room Attendant

Four Seasons Hotels and ResortsHousekeeping Room Attendant

Jun. 2009 - Nov. 2012South Sinai Governorate, Egypt

Room Attendant

FOUR SEASONS HOTEL-DohaRoom Attendant

Jun. 2009 - Apr. 2014Sharm El Sheikh, South Sinai, Egypt

Requests

Touchpoint image

0

Looking for a Job

Call Center Manager Opportunity

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Ahmed on Intch

Customer Service

1791323 people

28

Finance Analyst @ Thermo Fisher Scientific

15

Business Owner

16

Consultant

Customer ServiceCustomer Success Manager

230178 people

16

Senior Branch Manager @ Bank NXT

15

Administrative Business Partner @ Google

15

Director of Operations @ AI27