Grace Gato

Tech | Blogger | screenwriter| voiceactor @Self Employed

Producer✔️ ITBusiness OwnerFilm Editor💼 C-level ExecutiveSound engineerVideo EditorScreenwriter🎥 EntertainmentAuthorJournalistPublisherEditorCopywriterTech Support

Grace Gato is a multi-talented professional who operates as a tech blogger, screenwriter, and voice actor. She is self-employed, showcasing her entrepreneurial spirit and versatility. Grace uses her tech blogging platform to provide insightful content on latest trends and advancements in the tech industry. As a screenwriter, she demonstrates her creative prowess, crafting compelling narratives for various mediums. Her skills as a voice actor further highlight her creative versatility, bringing characters to life through her unique vocal abilities. With a diverse portfolio, Grace Gato embodies a unique blend of technical knowledge, creative writing, and performance art.

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Network Power<100 people

Roles

🐦50%

Design

🧑‍🔬50%

Engineer

🧨50%

Consulting

Geos

🇰🇿50%

Kazakhstan

🇺🇸50%

United States

Work Background

Self EmployedIndependent Journalist

Jan. 2024RemoteAs a freelance journalist, I specialize in writing about social and economic shifts worldwide, covering a broad spectrum of global news. Additionally, I am a podcaster and contribute articles to numerous news outlets.

Stealth StartupFounder

Dec. 2023New Hampshire, United States · RemoteImproving the lifestyle and mobility of all people with disabilities! Rideshare with care!

Career BreakCaregiving

Oct. 2023New HampshireTaking care of my elderly mother

Rocket.netWordpress Engineer

Sep. 2023 - Oct. 2023Remote · Remote

ContractLinux System Administrator

Oct. 2022 - Sep. 2023Hillsborough County, New Hampshire, United States · RemoteAs an Inbound Sales and Customer Support specialist, I bring expertise in Puppet, Systems Engineering, and System Administration. I excel in implementing technical solutions and constructing infrastructure using CentOS, Debian, and Ubuntu (my preferred platform). Proficient in Linux System Administration, I provide adept support for networks and platforms. My experience includes coordinating and executing new designs for technical solutions, as well as managing migrations for infrastructure solutions. Committed to delivering exceptional customer support and care.

Stealth StartupContract Technical Writer

Jul. 2018 - Sep. 2022New Hampshire, United States · RemoteLinux Administration Technical Writing Copywriting.

Pogo Linux, Inc.Senior Technical Support Specialist

Sep. 2017 - Jul. 2018Seattle, Washington, United States · HybridInbound Sales & Customer Retention Specialist with expertise in Senior Support for specialized ZFS configurations. I excel in deciphering technical issues and implementing complex solutions for ZFS storage integration problems, focusing on highly specialized components. With meticulous attention to detail and an assertive problem-solving approach, I specialize in working with complex custom hardware and software solutions for prominent clients in the Silicon Valley sector.

Nexenta by DDNLevel 2 Support Specialist

Sep. 2013 - Sep. 2016Santa Clara County, California, United States · RemoteExtensive expertise in managing SAN/NAS/iSCSI storage solutions, coupled with proficiency in server configurations, troubleshooting, and blade technology. Well-versed in setting up High Availability (HA) clusters, addressing RSF issues, and navigating complex scenarios with a calm and creative approach. Adept at working with VMware and experienced in Windows Environments, including Active Directory, SQL, Exchange, and HyperV. Possess a strong command of ZFS, OpenSolaris, and Linux, complemented by networking experience. Proven ability to handle high- volume calls and emails. Established and nurtured valuable client relationships during my role at Nexenta, where I served as the sole American female handling the Asia Pacific (APAC) region, including Australia and New Zealand. Acted as the liaison between U.S. support staff and APAC, facilitating seamless handovers to the U.K. sector in this 24/7 operation. Emphasized detailed note-taking and proactive communication in this pivotal position.

DreamHostTechnical Support Specialist

Nov. 2011 - Aug. 2014Los Angeles Metropolitan Area · On-siteInvestigate and resolved software and hardware problems for users. Answer emails from users regarding how to use hosting services provided by DreamHost, including specific software (such as WordPress), web statistics, MySQL databases, FTP/Shell programs, and troubleshooting third-party applications or email systems. Provide chat support to address customer questions, problems, comments, or suggestions. Make callback requests to assist customers with our services. Engage with users to understand their procedures and identify the source of difficulties. Apply knowledge of computer software, hardware, and procedures to answer questions. Involve customers in diagnostic procedures using diagnostic software or following instructions. Determine the source of problems (network, hosting machine, client computer, database, email server) and collaborate with colleagues through chat and instant messaging for research and solution-sharing. Report software errors or recommend program changes to Tech Support leads. Experience with Abuse/Security procedures, Network Problems, and internal troubleshooting is required.

Serafin DesignsInformation Technology Specialist

Mar. 2013 - Jul. 2014Los Angeles Metropolitan Area · RemoteEngaged in freelance work with SerafinDesigns.com, a design firm, specializing in a range of tasks including Abuse/Security for web hosting clients and Systems Administration. Focused primarily on WordPress-related projects.

Hostgator.comTechnical Support Specialist

May. 2011 - Aug. 2012Austin, Texas, United StatesProvided technical assistance by phone/Ticketing system. Assisted with Downtime, DNS issues, MySQL, Linux based hosting troubleshooting. E-mail assistance, along with multi tasking with various tasks, which included inter-department communication between the company and the customer base.

E2G2Technical Professional

Jan. 2010 - Dec. 2010Pasadena, California, United States · On-siteAssisted in assembling a technical team for E2G2.com, starting from scratch. Responsibilities included conducting interviews, scouting talent, providing training, and preparing job candidates for their roles. It was an enjoyable experience.

Media TempleTechnical Support Specialist

Apr. 2007 - Nov. 2009Los Angeles, California, United States · On-siteManaged high-volume calls and support ticket requests, addressing issues related to MySQL database connectivity, email problems, and DNS, including domain transfers. Provided technical assistance for specialized web hosting environments, including Dedicated Virtual Servers and Shared Hosting. Led the Graveyard shift as a Senior Tech Tier 3, identifying problematic servers using Nagios and acting as a seasoned "firefighter" to resolve issues promptly. Proficient in technologies such as CentOS, Linux, Apache, Redhat, LAMP, and PHP troubleshooting with full root access.

VerizonTechnical Support Specialist

Nov. 2004 - Dec. 2005Irvine, California, United States · On-siteIndependently resolved intricate billing inquiries and service equipment issues, requiring minimal supervision. Delivered detailed information on products and services to customers. Handled a high volume of inbound customer calls, navigating complex cellular phone technologies and troubleshooting Blackberry Smartphones, as well as providing email support and sales assistance. Thrived in an inbound call support environment, where each call presented unique challenges and surprises.

YahooAdvertising Specialist

Jan. 2004 - Dec. 2004Pasadena, California, United States · On-siteOffered support to the entire client base through phone and email channels. Responsibilities encompassed logging and escalating trouble tickets to different internal support groups, troubleshooting and resolving basic Windows and productivity application issues, and guiding end-users through fundamental procedures. Facilitated data transfer between internal systems. Enjoyed my time working at Yahoo!

EarthLink InternetAcquisition Specialist

Sep. 1998 - Nov. 2003Pasadena, California, United States · On-siteI was part of a specialized team at EarthLink tasked with reducing churn and increasing the company's value. My role involved seamlessly transitioning web hosting accounts to EarthLink's DNS with minimal downtime, while also providing personalized technical support and serving as an Account Manager for customers. Additionally, I was assigned to the "No Usage Project," reaching out to users who were not utilizing their websites. These initiatives led to a significant reduction in churn from 26.25% to 3.29% within a single calendar year. Furthermore, I contributed to annual capacity and budget analytics, marking my first experience in a managerial role.