Nexenta by DDNLevel 2 Support Specialist
Sep. 2013 - Sep. 2016Santa Clara County, California, United States · RemoteExtensive expertise in managing SAN/NAS/iSCSI storage
solutions, coupled with proficiency in server configurations,
troubleshooting, and blade technology. Well-versed in
setting up High Availability (HA) clusters, addressing RSF
issues, and navigating complex scenarios with a calm and
creative approach. Adept at working with VMware and
experienced in Windows Environments, including Active
Directory, SQL, Exchange, and HyperV. Possess a strong
command of ZFS, OpenSolaris, and Linux, complemented by
networking experience. Proven ability to handle high-
volume calls and emails. Established and nurtured valuable
client relationships during my role at Nexenta, where I
served as the sole American female handling the Asia Pacific
(APAC) region, including Australia and New Zealand. Acted
as the liaison between U.S. support staff and APAC,
facilitating seamless handovers to the U.K. sector in this
24/7 operation. Emphasized detailed note-taking and
proactive communication in this pivotal position.