William HillCustomer Advisor
Mar. 2020 - Jul. 2022Bulgaria, SofiaCustomer Advisor (Level 2 agent) with German and English.
Worked on 2 projects - Mr.Green and William Hill.
Field of work: online casino and sports betting.
- Supported customers on 3 channels;
- Supportes my team through our internal communication channels with more complex issues;
- Monitored sensitive cases in the back office systems and helped with resolving them, when needed.