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Work Background
Analyst Help Desk
HCL TechnologiesAnalyst Help Desk
Jul. 2022Bulgaria, SofiaTech. Analyst - Help Desk. Project: Volkswagen - Supporting Volkswagen employees and external partners on 3 channels; - Helping resolve technical issues with hardware/software provided by Volkswagen to internal and external partners.
Customer Advisor
William HillCustomer Advisor
Feb. 2020 - Jul. 2022Bulgaria, SofiaCustomer Advisor (Level 2 agent) with German and English. Worked on 2 projects - Mr.Green and William Hill. Field of work: online casino and sports betting. - Supported customers on 3 channels; - Supportes my team through our internal communication channels with more complex issues; - Monitored sensitive cases in the back office systems and helped with resolving them, when needed.
Customer Support
RegiocomCustomer Support
Jan. 2019 - Jun. 2019Bulgaria, SofiaCustomer Support for mobile operator in Germany - “Mobilcom Debitel”. A bit of experience also with sales on the phone.

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Customer Advisor Fluent in German & English
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