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Personal Pitch
Virtual Assistant Offering Social Media Management and Admin' Support For Business Owners
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Work Background
Audrey Bowman - Social MediaOwner
May. 2018Málaga, Andalusia, SpainProfessional Freelance Service Offering Social Media Management & Business Development Support. If you would like to grow your online presence and make more money for your business through social media then I can help. As your dedicated social media manager, I will help to grow your business on social media while you can get on with dedicating your time to other areas of your business.
The Zip Yard Ireland - CorkDirector
Oct. 2009 - Dec. 2016Cork City, IrelandOwner of two retail outlets belonging to Ireland's most successful high street clothing alterations franchise. Interviewing, recruitment, training and induction of new employees.
● On-going appraisals and monitoring of employee performance ensuring targets were met.
● Motivating and managing a team.
● Customer care and customer service.
● Sales, determining price points, link selling, maximising profits by strategic pricing & planning.
● Liaising with high street retailers like H&M, TopShop, Selfridges, Marks and Spencer, hoteliers and global companies such as Yahoo, Apple, Airbnb etc. in order to secure accounts.
● Marketing campaigns such as planning and Coordinating events like fashion shows, bridal expos,
charity events and tv and radio appearances.
● Planning and chairing meetings.
● Managing monthly, quarterly and yearly budgets.
● Accounting for small business. Payroll, invoicing and accounting packages such as Sage, Thesaurus
and Sort my Books (Quick Books).
● Social media management of LinkedIn, Facebook. Twitter, Instagram and Snapchat accounts.
Department of Justice IrelandProbation Officer
Jan. 2005 - Sep. 2009Cork, Dublin Limerick GalwayManaging a full caseload of up to 50 files.
Preparing pre- sanction reports.
Supervising offenders in the community.
Gathering and giving evidence in court.
Assessing Risk. Dealing with challenging behaviours.
Advocating for clients needs. Liaising with other agency professionals such as police, lawyers, counsellors, employers & healthcare personnel.
Establishing a therapeutic relationship with service users.
Motivating and empowering people to change.
Ongoing supervision and assessment of service users. Community Service placement and supervision.
Treatment Planning.
Victim Impact reports.
Repatriation reports.
Working as a probation officer on the Drug Court team. Working with high risk offenders such as sex offenders or those on life sentences given temporary release.
Supervising those serving prison sentences, preparing them for returning to the community.\
Family support for those on probation or serving sentences. Group Work.
Matt Talbot Adolescent ServicesChild Care Worker
Mar. 2003 - Jun. 2005County Cork, IrelandDrug and alcohol support therapy for teenage boys between the ages of thirteen and eighteen presenting with drug and alcohol problems and co existing psychosocial behaviours.
Managing a caseload of 5 key clients.
Establishing an individual therapeutic care plan.
Reviewing each file and writing reports and recommendations.
Assisting people in coming up with realistic life plans.
Co-ordinating the daily operation of the residential unit.
Delegating work to other team members.
Organising and chairing case conferences.
007 Search Engine OptimisationSEO & Content Writer
Dec. 2001 - Dec. 2003San Diego Ensure websites are technically sound and optimized for indexation and crawlability by search engines.
Create content for other business websites.
Establish reciprocal linking to other businesses. Make decisions and problem solve.
Use specific I.T software such as Dreamweaver CC.
Department of Justice & EqualityChild Care Worker
Apr. 2001 - Jun. 2003Cork CityManaging the welfare of young offenders on probation. Assessing their need and drawing up individual therapeutic plans. Advocating for service users needs.
Liaising with other professional agencies.
Planning and chairing meetings.
Case management and report writing.
Co-ordinating the running of the residential unit. Motivating teenage boys to become responsible for their actions.
Educating young people towards a realistic life plan.
Empowering them to change.
AXA PPP healthcareSales Advisor
Jun. 1999 - Sep. 1999Tunbridge WellsTaking inbound and outbound calls from both new and existing customers.
Dealing with health insurance queries.
Setting up policies based on customer need.
Up selling where possible.
Establishing a rapport with customers over the phone.
Investigate and respond to claims.
Working as part of a team as well as on my own initiative. Thorough working knowledge of company health care policies, local medical services and hospitals and matching these to customer needs.
Floral OrnamentSales Associate
Jan. 1999 - May. 1999San FranciscoOpening and closing the store.
Customer service and care. Handling cash, online and telephone transactions. Taking orders over the phone and online.
Conferring with clients regarding type of arrangement, occasion, price, delivery time and date etc.
Designing and making arrangements by order.
Dealing with walk-ins.
Making and delivering bouquets in the financial district in San Francisco. Dealing with corporate accounts such as the Mandarin Oriental Hotel and offices in the financial district in downtown San Francisco. Maintaining office plants, large scale foyer arrangements and supplying bouquets on demand for guests. Watering plants, cutting and conditioning flowers for storage. Arranging bouquets using trimmers, shapers, wire, pins, floral tape, foam and decorative materials.
Link selling giftware items. Advising customers on plant and flower care.
Meeting deadlines in busy periods such as Valentine’s Day, Easter etc.
Roadbridge LtdOffice Manager
Jun. 1997 - Sep. 1997County Galway, IrelandMaintaining accurate site records, daily diaries and weekly progress sheets.
Monitoring and managing the hiring of plant and delivery of materials.
Assisting the project manager to ensure that the job was coming in on budget.
Managing and directing site labour and maintaining accurate records.
Ensuring health and safety procedures were adhered to. Supervising site workers.
Liaising with clients
The Body ShopSales Specialist
Sep. 1996 - Dec. 2000Cork, LeedsBrand and product knowledge.
Train new staff to achieve excellent customer service standards.
Supervise operations of the store both front and back of house.
Analyse performance and manage the commercial side of the store.
Control and meet sales/ performance targets.
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