Angel Felix - Software Test Lead/Test architect, Amdocs

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Network Power<100 people

Roles

✔️100%

🧨100%

Consulting

🔥50%

Startup Founder

Geos

🇫🇮100%

Finland

Work Background

AmdocsTest Architect

Jun. 2023 - Jan. 2024National Capital Region, Philippines · On-site

AmdocsSoftware Test Lead

Jun. 2021 - Aug. 2023Manila, National Capital Region, PhilippinesHandles customer communication and meetings Creation of Testing strategy and timeline for major release project Testing cost and effort estimates for received projects Creation of Execution Plan and implementation

Globe TelecomTest Delivery Lead at Globe Telecom

Sep. 2018 - Jun. 2021NCR - National Capital Region, Philippines

Globe TelecomProcess/Transformation Expert

Jun. 2015 - Sep. 2018The Globe Tower 32nd cor 7th Ave Bonifacio Global CityReview of HLD and IA solution for major transformation projects and initiative of globe Process creation and review for Globe customer service representative Handles major transformation project for globe's billing system. Champions Testing of CRM enhancements. Reviewing Solution for enhancements requested for Globe's major transformation projects.

Aegis People SupportAdmin Support

Jul. 2011 - May. 2015• Extraction and processing of cases forwarded to us by our Care Postpaid Regular Agent. • Validation, approval and posting of bill adjustment beyond our agent’s Level of Authority. • Call retrieval and validation of the complaint and commendation filed against our agents. • Investigation and responding to the cases escalated to us via email from other vendor. • Processing and closure (close and cancel) of stuck orders. • Closure of loyalty availment orders escalated by business centers. • Incident report creation and validation.