Aegis People SupportAdmin Support
Jul. 2011 - May. 2015• Extraction and processing of cases forwarded to us by our Care Postpaid Regular Agent.
• Validation, approval and posting of bill adjustment beyond our agent’s Level of Authority.
• Call retrieval and validation of the complaint and commendation filed against our agents.
• Investigation and responding to the cases escalated to us via email from other vendor.
• Processing and closure (close and cancel) of stuck orders.
• Closure of loyalty availment orders escalated by business centers.
• Incident report creation and validation.