ValeoSouth America Region Quality
Apr. 2015 - Apr. 2019South America Region · HybridFor 18 years at Valeo, I was Head of Quality for the region, managing the entire Quality Deployment, ensuring compliance with requirements and coordinating the quality team. Implemented the internal culture "Valeo 5 Eixos" to achieve excellence. I reached all the physical indicators according to the goals, demonstrating my orientation for results. As a senior representative to handle customer inquiries, including analysis of potential risks. I successfully dealt with Quality-related crises, being the region's main point of contact for customers for clear and effective communication, maintaining a close relationship with customers, ensuring satisfaction. Developed and adapted the Quality Improvement Plan to overcome specific deficiencies in the region and achieve quality objectives and physical indicators, with the support of the Operations and Engineering areas. I carried out the planning and effective implementation of the Quality Improvement Plan and its tools in Operations. I contributed to the Supplier Quality Improvement Plan, promoting quality partnerships, setting priorities and ensuring efficient daily management. I dealt with the worsening of internal crises or problems that could affect the financial result or the company's image, taking quick and effective actions to minimize negative impacts. Contributed to the significant reduction of PPM, improving customer satisfaction. I successfully implemented the Integrated Management System (ISO 9000, ISO 14000, OHSAS 18000/ISO 45000) being the first unit of the Group to obtain OHSAS 18000 certification. "JetService", an innovative and exclusive service for the automotive aftermarket. Member of the Region Board.