Sterk's Catering Inc./Brickyard Bar & GrillExperienced Customer Service professional and Event Planner
Jan. 2015Oberlin, Ohio, United StatesEfficiently handle all incoming calls, emails, and social media messages from potential customers, providing prompt and professional responses to inquiries and requests. Successfully provide detailed proposals and effectively book customers for events, ensuring a seamless and positive experience for each customer. Take full responsibility for managing the entire event planning process, including ordering food, linens, scheduling servers, handling billing and payment collection. Work diligently to ensure the satisfaction of every client, addressing any concerns or issues promptly and effectively to maintain high standards and high levels of customer satisfaction. Perform duties both in the office and from a home office setting, demonstrating flexibility and adaptability in delivering exceptional customer service across various environments