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Work Background
Sterk's Catering Inc./Brickyard Bar & GrillExperienced Customer Service professional and Event Planner
Jan. 2015Oberlin, Ohio, United StatesEfficiently handle all incoming calls, emails, and social media messages from potential customers, providing prompt and professional responses to inquiries and requests. Successfully provide detailed proposals and effectively book customers for events, ensuring a seamless and positive experience for each customer. Take full responsibility for managing the entire event planning process, including ordering food, linens, scheduling servers, handling billing and payment collection. Work diligently to ensure the satisfaction of every client, addressing any concerns or issues promptly and effectively to maintain high standards and high levels of customer satisfaction. Perform duties both in the office and from a home office setting, demonstrating flexibility and adaptability in delivering exceptional customer service across various environments
Glider NurseryFounder
Oct. 2008 - Mar. 2015Wakeman, Ohio, United States- Established and operated a USDA licensed sugar glider breeding business.
- Developed a successful website for sales and educational purposes, which has become a leading resource for breeding topics and genetic color variations.
- Presented as a public speaker at sugar glider mini-conferences in multiple states.
Professional Service Industries, Inc. Project Manager
Jul. 2007 - May. 2015Schenectady, New York, United States- Conducted Phase I environmental site assessments on commercial properties.
- Prepared and submitted assessment reports for review and delivery to clients.
- Collaborated with team members to assist in report writing, supporting field work in New York while based in Ohio to ensure project completion.
Chemtron CorpCustomer Service/Sr. Account Manager
Dec. 1994 - Oct. 1999Avon, Ohio, United StatesI started my career focusing on data entry, swiftly advancing to a customer service role within a year. In this capacity, my duties included addressing client inquiries, preparing proposals, resolving issues, supporting external sales representatives, and pricing manifests for billing purposes. Recognizing my adeptness in managing diverse responsibilities, I was promoted to Senior Account Representative. In this role, I engaged with clients on-site to cultivate new business opportunities and maintain high levels of customer satisfaction.
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