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Work Background
Director of Occupational Health
VitalCheck WellnessDirector of Occupational Health
Feb. 2023 - May. 2024New York, New York, United States · HybridVitalCheck Wellness is a fast-growing healthcare company with presence in the United States, Asia and Europe. We are changing the face of healthcare delivery by bringing high quality healthcare providers directly into the workplace and virtually. Our team builds up service models and technologies to enable companies to easily set up wellness clinics and other preventative medical services in the office at their selected times. Our team is on a mission to transform the traditional healthcare delivery model to ensure everyone in the workforce can keep up to date with their preventative care needs without disrupting their work schedules.
Operations Manager, Occupational Health Services
MedRite Urgent CareOperations Manager, Occupational Health Services
Jun. 2021 - Feb. 2023New York, New York, United StatesSupporting national expansion, agility, and repeatability for in-center & offsite occupational health service offerings — with emphases of: • Enhancing client/payor/stakeholder relationships • Refining quality assurance & continuing education programs • Minimizing workers’ compensation claim leakage • Expanding employer service offerings & reporting capabilities • Revenue cycle management oversight for workers’ compensation & employer paid services • B2B Sales Management including MedRite Urgent Care and MedRite@Work episodic offerings & employer onsite medical centers
National Director, Strategic Accounts & Employer Onsite Medical Centers-Enterprise, Military, Gov’t
ConcentraNational Director, Strategic Accounts & Employer Onsite Medical Centers-Enterprise, Military, Gov’t
Oct. 2015 - Oct. 2020Addison, Texas, United StatesReported directly to Concentra’s Chief Operating Officer and supported enterprise level accounts in a diverse capacity: • Relationship management from the client c-suite to local operations for 15+ enterprise & government level multi-location accounts including: aerospace, manufacturing, government, military, major hospital systems, and the pharmaceutical industry • Formulate & execute tailored solutions for comprehensive client based multi-location onsite medical centers, injury prevention programs, and wellness campaigns • Oversight of medical center implementation, project management, process improvement, financial performance, medical staffing & recruiting, client specific innovations, digital and traditional marketing campaigns, public relations, and client stewardship reporting • Responsible for client ROI, retention/upsell, patient utilization, KPIs, and partnership with vendors & client collaborative bargaining agreement representatives • Medical center services included primary care, occupational medicine, injury triage, urgent care, disability management, wellness solutions, laboratory, fitness centers, educational seminars, medical surveillance, condition management, COVID support, ER diversion programs, workers’ compensation case management, and OSHA reporting • Functioned as the liaison & expediter between client stakeholders and Concenta’s leadership supporting process improvement, quantitative & qualitative reporting, account strategy, and partnerships • Supported sales lifecycle and RFP drafting, negotiation, and contracting Concentra Inc., is a national health care company founded in 1979 in Amarillo, Texas. The company is headquartered in Addison, Texas and operates more than 520 urgent care centers in 44 states. Concentra has more than 1,000 affiliated physicians and 1,285 physical therapists. Concentra also provides a range of health improvement solutions to employers, and operates more than 100 employer onsite medical facilities.
Director of Operations - PA, Southern NJ, and DE
ConcentraDirector of Operations - PA, Southern NJ, and DE
Jan. 2012 - Oct. 2015Plymouth Meeting, Pennsylvania, United StatesRegional management of comprehensive brick-and-mortar & employer onsite medical practices: • Scope of Operation: ~1200 patient visits per day; 125 Med/NonMed FTEs, 25 Physicians, 15 physical therapists, and 17 direct reports (center operations directors) across multiple states • Financial, budgeting, and operational responsibility for 16 medical centers providing occupational medicine, urgent care, physical therapy, laboratory, radiology, and wellness services • Strategic oversight of Area Sales Manager, Area Medical Director, Area Therapy Director, and Affiliated Specialists, M&As, and proformas • Net Promoter Score in excess of 60% achieved via innovative strategies identified as best practices subsequently deployed nationally • Mentored future leaders for ongoing expansion
Medical Center Operations Director - Occupational Medicine & Urgent Care
ConcentraMedical Center Operations Director - Occupational Medicine & Urgent Care
Apr. 2011 - Jan. 2012Secaucus, NJProudly responsible for the day-to-day operations of a comprehensive medical center with extended hours located in Hudson County New Jersey (minutes from New York City): • Operational oversight included staffing, scheduling, billing, process improvement, patient experience, etc for a 160 visit per day occupational medicine & urgent care medical practice servicing governmental entities, large local employers, and consumer health plans • Oversight of center leadership team [medical, therapy, sales] and 15+ direct reports • Responsible for P&L, budget creation, front office & medical support staff, client retention, consumer health marketing campaigns, relationship management, compliance, process improvement, staffing efficiencies, expense management, talent management, recruiting, vendor relationships, safety, community outreach, and strategic planning • Ancillary services included orthopedics, pain management, podiatry, radiology, laboratory, medical procedure room, referral team, client workers’ compensation program reporting, and physical therapy department • Center Net Promoter Score in excess of 70%
Director - Multiple Outpatient Medical Departments
RWJBarnabas HealthDirector - Multiple Outpatient Medical Departments
Mar. 2008 - Apr. 2011New Jersey, United StatesResponsible for day-to-day operations of six (multi-site) outpatient departments: • Employee Health – Responsible for approximately 1100 hospital employees, and 250 behavioral health employees • Corporate Care – Provides well care and workers’ compensation care to over 600 local employers • Physical Therapy – Services one of the most cultural diverse communities in the New Jersey • Occupational Therapy – Balancing inpatient and outpatient obligations with minimal staff • Audiology – Services newborns-seniors, developmentally challenged patients, and included vestibular testing • Wound Care – Assisted with launch of a brand new product line, servicing chronic wounds above/below the knee • Heavy emphasis on growing revenue for many of the hospital’s outpatient departments • Reviewed and negotiated workers’ compensation managed care agreements • Recruited workers’ compensation panel physicians (occ-med, orthopaedic, pain management, etc) • Increased revenue 25% for Corporate Care department between 2008 and 2009 • Decreased OSHA recordable employees out of work by 20% between 2008 and 2009 • Facilitated ongoing visits with referring physicians, problem physicians, and prospects • Strategic planning, budgeting, and implementation of central scheduling for rehabilitation departments, multi-tech front/back-end staffing model, workers’ compensation specialist, practice management software’s scheduling, EMR, and medical billing revenue cycle process improvement • Implemented/customized OmniMD EMR; assisted w/ interface to inpatient systems (Affinity/TDS) • Implemented and reported KPIs, patient flow improvement, patient satisfaction tracking, and hub & spoke referral system • Proposed and assisted with expansion of the Corporate Care department to maximizing market share and capture
Chief Operating Officer
Princeton Professional CommunicationChief Operating Officer
May. 2004 - Feb. 2008Pennington, New Jersey, United StatesPrinceton Professional Communication is a full service marketing organization that specializes in growing revenue for those organizations that want to increase their workers' compensation earnings. Since 1995, Princeton has been assisting medical groups & hospital systems in growing their Workers’ Compensation revenue. We do this by interfacing daily with the Five Major Sources of Workers’ Compensation business: - Fortune 500 Companies (self-insureds) - Insurance Companies - Third Party Administrators (TPAs) - Managed Care and Managed Case Management Companies - Government, Governmental Agencies, and School Boards Princeton’s clients include major orthopaedic and occupational medicine practices throughout the eastern United States. Additionally, Pfizer, Sony Medical, EDS, Pharmacia, Upjohn, Roche, Searle, Marsh McLennan, and William Mercer have chosen Princeton Communication for their workers' compensation marketing needs. Princeton maintains a proprietary database of the decision-makers in the industry. In addition, we work with your practice to train all involved on the nuances of Workers’ Compensation. This training pays dividends – as all will become better at the treatment of Work Comp. Our core belief is that the choice of the right doctor at the beginning of a Workers’ Compensation claim improves the outcome for everyone.
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