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Work Background
Allegis Global SolutionsTime and Expense Manager
Sep. 2024
UnisysService Desk Supervisor
Nov. 2018 - Sep. 2024Hungary area
UnisysSenior Service Desk Team Leader
Oct. 2017BudapestThe Senior Team Leader position is a combination of the Team Leader and the Technical Specialist positions, with more people management tasks and responsibilities.
UnisysService Desk Team Lead
Jun. 2016BudapestAs a Team Leader my main responsibilities are: - allocate assigned resources to MUs in order to maximize performance against SLAs - act as a focal point for the group regarding scheduling, coordination, availability or administrative matters - administer shifts/attendance/compliance - monitor agent performance/productivity - deliver coaching and training on call handling and ticket logging - server as a focal point for call and ticket quality related quaries, conduct call/ticket analisys and identify training needs based on this - provide feedback and ensure continuous service improvement
UnisysTechnical Support Specialist
Oct. 2015 - Jun. 2016As a technical support specialist my main reponsibilities are: - provide subject matter expertise to the service desk agents and mentor them - give client specific training to all the new hire agents - focus on the Service Level Agreements, pull reports of daily/weekly/monthly team results and to do everything to meet the goals that were previously agreed with the client with help of key performance indicators - continuous improvement of the team with refreshment trainings, feedbacks and the proper flow of information.
UnisysService Desk Agent
Oct. 2014 - Sep. 2015The responsibilities of a service desk agent include: - taking care of IT issues that the clients of a specific account need to deal with - resolve their issues as soon as possible remotely - if resolving issues is not possible with remote assistance, with the help of soft skills, the issues are assigned to the resolver teams.
SDI Media HungaryTranslator
Feb. 2014 - Oct. 2014BudapestAs a translator at SDI the main job was to give subtitles, or actually to dub TV series, ones for History Channel, Travel Channel for example. This always happened from English to Hungarian, and taught me how to concentrate on every little detail.
ChipinawHealth Center Assistant
Jun. 2013 - Aug. 2013USA, NY, Catskill Mountains, Swan Lake areaAs a Health Center assistant my responsibilities included keeping the Health Center clean and tidy. This was the main role, but besides this I needed to take care of food for the sick, helping out the nurses with whatever they needed.
Malom CinemaCashier
Jun. 2010 - Sep. 2012KecskemétThis was a student job, which I started during the high school years. As he title of the position suggests as a cashier the main goal was to serve the customers and achieving them leave the counter happily. With this job I learn to work under pressure and to build stamina.
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