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Work Background
NetAppChange Management Lead/Supply Chain Management
Mar. 2024United States
ABBNorth America Change Management Lead, Finance Transformation
Jul. 2023 - Mar. 2024Zurich, Switzerland; Cary, NC; Atlanta, GALed extensive change management activities for ABB's largest market (North America) to support deployment of new SAP S/4 HANA-based Central Finance system. • Managed strategic change management and communications in North America for all stages of deployment, including Master Data Governance (MDG) and Transactional Finance functions (O2C, P2P, R2R, P2D, Tax and Treasury). • Drove Change Impact Assessments (CIAs) and Change Readiness Assessments (CRAs) to develop and implement actionable adoption activities and training programs.
• Conducted extensive stakeholder outreach to manage impacts of SAP system and cross-functional initiatives (especially concurrent ServiceNow implementation) to ensure employee preparedness.
RedCloud ConsultingSenior Associate/Change Management & Cloud Supply Chain Operations @Microsoft
Aug. 2022 - Apr. 2023United StatesLed Change Management team focused on SAP Integrated Business Processes (IBP) initiative to automate existing Total Accessible Market (TAM) award process. Collaborated with all internal and external stakeholders to understand user impact by conducting ADKAR, PCT, and Change Impact assessments. Implemented role-based training and ensured team adoption for various supply chain transformation initiatives. • Contributed to improvement of data collection for adoption of Key Performance Indicators (KPIs) and consulted clients on strategy to improve internal documentation for change management processes through completion of full-scale change impact assessment.
• Recognized as the leading Change Manager for developing an innovative Change Impact Assessment tailored to client’s unique needs as a leader in the cloud industry.
Ready ComputingFederal Program Manager and Change Management SME
Mar. 2020 - Aug. 2022New York, NY and Atlanta, GALed multiple agile teams as a Program Manager for an enterprise Electronic Health Record (EHR) system implementation program to develop middleware code in alignment with client requirements. • Managed 19 agile teams comprised of more than 70 employees (including scrum masters, developers, and test engineers) to meet customer-defined future state requirements, goals, and deliverables.
• Guided teams in establishing schedules, milestones, and sprint plans to ensure on-time delivery of project goals.
• Mentored agile project managers (scrum masters) to help them navigate sprints and optimize ways of working.
• Collaborated with clients and other stakeholders across development teams to address crosscutting impacts.
• Managed communications and organizational change around system go-lives and other major milestones.
Centric ConsultingManagement Consultant (Governance/Process Development/Change Management/Thought Leadership)
Jun. 2018 - Aug. 2019Atlanta, GA/Dayton, OHLProvided strategy consulting services in projects across several industry verticals within the firm and wrote business development and marketing materials (including responses to RFPs). • Worked closely with client and key stakeholders to capture business requirements, use cases, and process flows.
• Led project team in developing and delivering 200+ SOPs and governance procedures for a concierge primary care provider (healthcare client).
• Wrote executive thought leadership materials and participated in business development and marketing activities including the development of e-books, articles, and other materials around topics such as DevOps, Machine Learning, Automation, Microsoft promotional pieces, and Organizational Change Management.
Sierra Nevada CorporationSenior Project Manager/Change Lead
Jun. 2016 - May. 2017Atlanta, GA/Reno, NV/New York, NYLed a large-scale transformation effort, managing a team of software engineers through development of ERP system for aerospace client. • Led initiative from the ground floor by participating in vendor selection process to ensure that configuration and development activities were scoped within time and budget constraints.
• Led project management, change management and communication activities for deployment.
• Developed and facilitated training strategies and materials for all employees, super-users, and end-users.
Independent ConsultantManagement & Communications Consultant/Change Management SME
Sep. 2010 - Aug. 2016Atlanta, GAConsulted for numerous clients in corporate and nonprofit sectors for project management and corporate communications services. Client engagements include: Committee Encouraging Corporate Philanthropy (CECP). New York, NY (Remote Role): Developed a comprehensive research report for a Wall Street-based nonprofit organization with a Fortune 500 corporate membership base. Assisted client with defining project design and scope and collaborated with Deloitte Consulting team members to source and collect research data on international nonprofit tax laws. Conducted interviews with subject matter experts, and wrote major sections of annual research report. Columbia University/Ibidem-Verlag Press. Stuttgart, Germany (Remote Role): Performed full content-edit and copy-edit of full length academic manuscript. Sourced additional information in Ukrainian, Russian, Polish and English languages, assisted with indexing and referencing, and developed marketing and press release information for client. (Full portfolio and client contact information available.)
SAICSystems Analyst, IV&V
Jul. 2008 - Mar. 2010Washington, D.C.Oversaw multiple projects for Department of Homeland Security’s (DHS) United States Visitor and Immigration Status Indicator Technology Program (US-VISIT), which developed biometric identification software to “…help federal, state, and local government decision makers accurately identify the people they encounter and determine whether those people pose a risk to the United States.” My responsibilities included communicating and coordinating with stakeholders and developers on multiple release projects to ensure that developments were on track with the client’s requirements throughout all phases of the software development lifecycle (SDLC.) I developed and presented critical observations, risk analyses, and recommendations at each milestone meeting, and assisted the client with governance, oversight, monitoring, and business process improvements.
Lockheed MartinSenior Consultant
Nov. 2007 - Jul. 2008Rockville, MDDirected an audit team at the National Institutes of Health (NIH) in conducting a congressionally mandated management review of one of their 27 medical research institutes [the National Institute of Environmental Health Sciences (NIEHS)]. I developed and implemented a structured analytical process by engaging key stakeholders across departments to improve interdepartmental communication and leverage intellectual capital. The review resulted in a comprehensive report for the Senate Appropriations Committee that effectively responded to the Congressional mandate.
Booz Allen HamiltonSenior Consultant/Project Manager
Aug. 2004 - Aug. 2007Falls Church, VA and McLean, VAAs a Senior Consultant at Booz Allen Hamilton, I worked on two teams. The Global Resilience team supported the Department of Defense Joint Services Installation Pilot Project (IPP) and Guardian Program, a full spectrum protection system for U.S. military installations. Our strategy team was tasked with developing a design concept for outfitting installations with equipment and concepts of operation (CONOPS) to respond to chemical, biological, radiological and nuclear (CBRN) threats. To develop the white paper, I worked with core team members to synthesize inputs from a team of highly technical subject matter experts (including chemists, toxicologists, cost analysts, first responders, and modeling and simulation experts.) I helped to translate the technical complexities of the team’s inputs into a format and writing style that could be interpreted across disciplinary specializations. On the Information Assurance Team, I oversaw the development of a comprehensive database project designed to track security training and certifications among DoD personnel. In that role, I collected and managed requirements, developed cost/benefit analyses, and synthesized inputs from technical experts to ensure that deliverables met business requirements effectively and on time.
US Government Accountability OfficeCongressional Analyst (GS-12)
Mar. 2001 - May. 2004Washington, D.C.As an Analyst for the U.S. Government Accountability Office (GAO), I acted as both a leader and team member responding to Congressional requests on five major research engagements for the agency, including comprehensive performance audits of Department of Defense Joint Forces and Special Forces programs. For each engagement, I interviewed government and military officials, analyzed data and research, wrote and edited report content focused on strategic planning, transformation and performance reporting, and participated in formal briefings to senior Congressional members and staffers.
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