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Network Power<100 people
Roles
🔥100%
Startup Founder
🧨66%
Consulting
🏦66%
Finance
Geos
🇧🇬66%
Bulgaria
Work Background
MentorMateSenior Project Manager
Jan. 2022Sofia, Bulgaria
CodixProject Director
Sep. 2019 - Aug. 2021Sofia, Sofia City, Bulgaria• Managing software customization and implementation projects for Clients in Austria (banking), Romania (banking) and UK (Supply Chain Finance)
• Managing project planning and execution in terms of cost, time, quality and risk aiming for simplicity and customer satisfaction
• Liaising between Development leads and Business stakeholders to foster quality communications and keep focus on deliverables
• Working closely with Client’s Management to ensure that business needs are met, scope is under control and change requests are planned accordingly • Taking part in Management Steering Committees and following the implementation of the actions decided
• Ensuring compliance with contractual objectives and SLA KPIs
United Bulgarian BankIntegration Project Manager - Core system Migration, CIBANK-UBB Merger
Jun. 2017 - May. 2019Sofia• Preparation and execution of data migration from Legacy core system and peripherals to T24 core system and target applications, incl. migration approach, planning and alignment with stakeholders and other integration projects
• Work closely with B-1 managers and guide them through the change and the required decisions towards an integrated Bank • Unification of processes and communication towards the organization and customers on the changes before/after migration
• Balance between integration and re-engineering of existing systems and functionalities
• Manage and motivate direct team of 25 subject matter experts from different areas (IT, BPO, payments, business) and with different organizational culture
• Manage indirect cross-functional report lines consisting of employees in different age groups and levels in the organization
• Successful execution of four Live migrations into Production systems - up to 100 people engaged
• Report directly to the Management Board on the progress of the project and other related ICT projects (online banking, mobile banking, cards integration)
United Bulgarian BankManager Strategies and Analyses
Sep. 2014 - Jun. 2017Sofia• Lead a team in charge of development and implementation of flexible debt collection strategies focused on recoveries improvement
• Manage pre-legal and legal performance evaluation of internal and outsourced teams and optimize current processes in the operational Units
• Monitoring of collection portfolio behavior, target setting and forecasting
• Application Manager of Bank’s collection software system (Qualco) – incl. integration with other systems, customization, parameterization and incident management
• Responsible for Bank’s Collection Policy Manual development and actualization
• Participate in strategic projects for the Bank as a subject matter expert – new products (SBB lending, renegotiation schemes), new loan origination software implementation
• Participate in AQR and stress test activities - preparation of retail data tapes integration specifications, default and forbearance flags calculation, collateral values and recoveries calculation
United Bulgarian BankThird Parties Collection Manager
Feb. 2010 - Sep. 2014Sofia• Manage 8 to 10 outsourcing providers of call and on-site collection services handling 80% of bank’s debt portfolio
• Perform regular performance evaluation of the outsourced portfolio, carry out trainings, set targets and monitor the quality of the service provided
• Explain and overcome portfolio deteriorations
• Organize and monitor debt settlement campaigns through outsourced teams and provide coordination with branch network
• Leading role in the implementation of Qualco collection software system - preparation of integration and parameterization specifications, data mapping and data migration, UAT and Go live preparation and execution; Coordination of different teams on the project
Logicall Bulgaria ADManager Client Relations
Apr. 2008 - Jan. 2010Sofia• Liaise with potential clients and preparation of tenders
• Negotiating and concluding contracts with new customers
• Assistance and guidance to Project managers in launching new projects and achievement of targets
• Key account management: Carlsberg Bulgaria, Shell Bulgaria, Orbitel, Nestle Professional
• Development of the service portfolio
Inline Ltd.Project Manager
Nov. 2006 - Mar. 2008Sofia• Management of different types of outsourcing projects: collection campaigns, telemarketing campaigns, customer service lines
• Preparation and execution of projects: call scripts, database selection, agents selection, trainings and coaching
• Result analyses, optimization and achievement of specific targets
• Preparation of reports, statistics and presentations of results
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