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Work Background
Client GiantVice President Operations
May. 2022Irvine, California, United StatesGifting Company that dominates Client Care and Employe Care program development and execution. Provides turnkey solutions to multiple industries by seamlessly taking care of important stakeholders from gift development, to sourcing, manufacturing, logistics management, shipping and turnkey delivery with after care as an added customer experience benefit!
Client GiantManaging Director
Jan. 2021 - May. 20222552 White Road, Suite A, Irvine, CA 92614Joined Client Giant during a pivotal milestone where the company hierarchy started developing, paving the way for growth, scalability and establishing new market opportunities. New ways had to be developed for gift sourcing, establishing and maintaining vendor relationships across global borders, defining and managing vendor management policies, finding optimal logistics solutions and developing improved processes to ensure the promises made by the company continues to be delivered upon. This was the perfect opportunity for Monique to flow in her natural talents and gifts while bringing her years of operational excellence experience during an interesting and rewarding growth phase of the business.
Mike Charlie DeltaConsultant - Operational Structures | Strategic Projects | Product Development | Change Management
Jul. 2015 - Jan. 2021Irvine, CaliforniaStrategy development and implementation in the field of omni-channel and SaaS integration initiatives. Specifically focused on business to end user value chain optimization, partnership management and growth initiatives for existing business units. Selected Contributions: - Analysis of current positioning, challenges and success factors for teams and products
- Development of goals and objectives for near and long term implementation
- Strategy development based on the analysis and findings
- Partner & vendor relationship management - team development, process development and structural changes to support implementation of the strategies on time and within the budget
- Scoping and requirements development based on the VOC's and CTQ's
- Measurement model development and implementation
- Stakeholder and relationship management
- Skill transfer planning
MCD Group (Pty) LtdFounder / COO
Feb. 2006 - Jun. 2015Johannesburg Area, South AfricaFounder and Operational Leader of a specialized communications agency to some of South Africa's largest financial service providers. Selected Contributions:
Developing digital transformation strategies and processes for financial service providers Bridging the gap between Technical (IT) and Marketing teams and aligning customer expectations with relevant, attainable development requirements and goals Designing development roadmaps to drive success Project management - ensuring timeous delivery of multiple complex deliverables through optimized processes Collaborating with cross-functional teams including IT, Legal, Sales, Finance, Marketing and Product from an objective project view in order to deliver cohesive and seamless customer experiences Managing a team of strategic minds, relationship managers, architects, designers and custom application developers to deliver cohesive solutions for our clients At all times ensuring turnkey projects with measurable results, ensuring all stakeholders remain well informed of progress, issues and solutions Managing the execution of development lifecycle plans after ensuring buy-in from all relevant stakeholders and ensuring that expectations are managed and met throughout the projects lifecycle Commitment to a variety of clients and projects at any given time with highly developed time- and relationship management skills across various corporate levels and business units
MCD Group (Pty) LtdFounder / VP - Client Services
Mar. 2004 - Jan. 2006Johannesburg Area, South AfricaDeveloping digital transformation strategies, implementation planning and management of internal and external production partners and vendors Project architecture, planning, design and development of the Old Mutual Group Direct Sales platform that launched and exceeded sales targets year on year Actively managing stakeholder expectations and reporting on project milestones and deliverables, budget allocation possible issues on multiple levels B2C insurance - Developing omni-channel user experiences for existing insurance products in new markets, especially focusing on the student and emerging markets for Indwe Insurance
MCD Group (Pty) LtdFounder | Business Development | Client Service
Jan. 2003 - Feb. 2004Johannesburg Area, South AfricaStrategy development and project management. Establishing and developing the team of designers, copy writers, web developers and custom application developers that delivered our client projects. Selected Contributions:
Planning and scoping of the Old Mutual Group Direct Sales digital transformation strategy and communications system development plan. System development commenced early in 2004. This digital platform delivered direct, quick to market product launches and sales to customers on behalf of broker networks. This solution eliminated the need for long training and authorization periods to sell new, ready to market financial product solutions faster than competitors. Roll-out of Private Label Credit Card and Loyalty programs for Edcon across multiple customer segments along with the consulting team from Bain & Co (UK). Edcon is the leading apparel retail group in South Africa along with the consulting team from Bain & Co (UK).
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