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Work Background
Pool1024Head of Sales & Co-Owner
Nov. 2022AndorraDriving sales strategy formulation and execution at Pool1024, a pioneering startup revolutionizing the sports industry.
NutanixManager, Customer Success - Southern Europe
May. 2022 - Dec. 2022Barcelona, Catalonia, SpainResponsible for Southern Europe: Switzerland, Spain, Portugal, Italy. Team of 7 Customer Success Representatives based in Barcelona and Paris. Preparing and meeting sales quota, forecasting, creating KPIs, planning, coaching, recruiting.
Hewlett Packard EnterpriseSales Manager - Sweden
Sep. 2019 - Apr. 2022Barcelona Area, SpainResponsible for a team of 10 account managers. Public & Commercial segment Sweden, Global accounts, Enterprise & SMB. Over-achieving targets, no attrition, increased growth on all business units. Preparing and meeting sales quota, forecasting, creating KPIs, planning, coaching, recruiting. Collaboration with channel partners, planning events with alliance partners in order to increase growth. Collaboration with SDRs and marketing.
Hewlett Packard EnterpriseAccount Manager - Sweden
Mar. 2018 - Aug. 2019Barcelona Area, SpainAccount manager within the area of servers, storage and network. Help our customers choose the right IT solution, together with the account team. - Always reaching sales targets - Identify new prospects and opportunities to bring profitable sales growth to the company
- Manage current accounts as to increase existing sales and identify new business opportunities.
- Marketing campaigns - Customer Relationship Management
Miss GroupHead Of Support
Feb. 2017 - Mar. 2018Stockholm, Sweden & Sofia, BulgariaResponsible for the support department at Miss Group (web hosting/service provider). My role includes managing the company’s Support Department located all over the world, including managing two teams of 20 people, in Sweden and Bulgaria. My responsibilities include process management where my goal is to achieve the highest efficiency of the company, maintain our employees by recruiting, selecting, planning, monitoring, appraising job results, coaching, set strategic goals, manage the budget of the department in terms of trainings and employments as well as planning all the operational tasks and how to achieve our goals. Taking care and motivating employees is one of my biggest passions. My goal is to make sure we always give first-class customer support to our 50 000 clients. At Miss Hosting we have TrustScore 9.7 out of 10.
HPCustomer Engagement Management
Sep. 2015 - Feb. 2017Barcelona Area, SpainCustomer Engagement Management/Operational Specialist for HP Inc and providing the full operational ownership & responsibility regarding order management for SME, as well as for bigger enterprises in Sweden. - Resolve operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns).
- Act as a first point of contact for regular, on-going customer accounts on daily operational matters.
- Engage with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Handle customers with moderately complex issues.
HPAccount Manager
Mar. 2014 - Aug. 2015Barcelona Area, SpainAccount Manager at HP Education Services- Sweden/Norway - Always reaching sales targets - Identify new prospects and opportunities to bring profitable sales growth to the company
- Manage current accounts as to increase existing sales and identify new business opportunities.
- Run Marketing campaigns - Customer Relationship Management
Web2Present S.L.Online Marketing Manager
Aug. 2013 - Mar. 2014Barcelona Area, SpainWeb2Present is a global leader in webinar production and webinar promotions. Whether you are an IT or wind energy company looking to generate leads or a University looking to fill up your undergraduate or postgraduate courses, Web2Present's webinars can help you. Headquartered in Barcelona, Spain, Web2Present is a dynamic company that consists of professionals with many years of experience in Online Collaboration, Student Recruitment, Online Marketing, Event Management, IT and Multimedia Production. Email Marketing: - Manage and deploy email campaigns. - Create & Design email templates. - Build, edit, test, and deploy all assigned email campaigns.
- Perform QA tests; ensure compatibility with web browsers, ensuring all links, images, subject lines & list segments are correct. Social Media: - Promote the webinars within different topics to get a large number of attendees.
- Manage Web2Present's Social Media presence.
- Blogging
Bernat RubiMarket Research Analyst - Intern
Jun. 2013 - Sep. 2013Barcelona Area, SpainResponsible for conducting a Market Research of the Swedish jewellery market based on quantitive and qualitative data in order to analyse the current opportunities on the market.
BromstensgårdenSocial worker
Oct. 2009 - Oct. 2010Stockholm, Sweden- Required use of strong communication skills and problem solving on a daily basis
- Motivate and leading the groups of clients
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