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Work Background
Memory LabsVice President of Business Development
Jul. 2024
MicrosoftMicrosoft 365 Support Engineer
Apr. 2021 - Dec. 2021Honolulu, Hawaii, United States● Advised, troubleshot, and supported over 100 Microsoft Small, Medium, Commercial (SMC) and Enterprise customers around the world with their business operation problems.
● Provided subject matter expertise in all Microsoft 365 products and solutions to help facilitate workflows and operations for clients. ● Maintained high ticket count (Top 10 out of 120 agents) and availability for new cases.
IntercoDirector of Business Development
Mar. 2021 - Feb. 2023Hawaii, United States● AI Startup focused on developing custom ML and AI solutions. Generated over $500K of new business. Created different marketing channels to generate leads and successfully managed the deployment of multiple development projects.
● Created a sales training for new SDRs joining the company for self-onboarding to quickly ramp up new team members. I was involved in the recruitment of sales professionals located across US and Latin America. Grew the sales team to 6 SDRs.
● Worked with Founder to implement and manage software development projects. Helped submit RFPs for government contracts. Networked and bridged partnerships with different Primes.
Stone Creek GlobalInternational Account Executive
Apr. 2020● I close multiple 7 and 8 figure deals. Started as part time but now full time. Generate leads, give virtual presentations to C-Level executives in publicly traded companies around the world and pitch our Leverage Equity Loan or Stock Loan product. Focused on uncovering opportunities for the business with a Challenger mindset.
● Managed a team of referral partners and handled any escalations or questions related to the stock loan process, the stock loan product, and the benefits. Created a network of over 2500 connections and continue building the business.
SnapStreamEnterprise Support
Sep. 2019 - May. 2020
XolaBusiness Development Manager
Nov. 2018 - Sep. 2019Houston, Texas, United States● Consistently superseded quarterly Qualified Sales Opportunity (QSO) numbers bringing in $400,000 of QSO for the company.
● Created an increase of 50% in demo sets by implementing personalized video emailing strategies making cold calls efficient.
● Researched prospective accounts in targeted markets and pursued leads and followed through to a successful agreement.
● Analyzed target markets, including industry, company, project, company contacts, and applied market strategies that can be used to attract specific clients while maintaining relationships with current clients and identifying new prospects in the area.
XolaTechnical Support Leader & Integrations Manager
Jun. 2017 - Oct. 2018Houston, Texas Area● Acted as the SME in different aspects of the company including integrations with Google Analytics, Google Ads, Zapier, and Channel Partners. Assigned as the main point of contact for all integrations, API customizations and Enterprise Accounts.
● Facilitated escalations with the development team. Supported teams in the US and Serbia to help complete escalations and tickets they could not solve while refining individual and team performance and operational metrics and setting expectations of team performance based on feedback and transparency.
● Excelled among other company members by being the top performer in solving and closing tickets for over 14 months straight.
3C InfoCorp Network Solutions Manager
Jan. 2016 - Jan. 2017Houston, Texas, United States● Worked with C-level executives in finishing 4 major migrations of Microsoft Exchange and SharePoint on-prem environments to Microsoft 365 including a multi-national company with operations in over 6 countries across North America, Europe, and Asia.
● Created custom IT solutions that aided business IT operations and saved clients thousands in IT costs and operational savings.
● Demonstrated outstanding performance in developing an e-Commerce website https://shop.3c-info.com that sold Surface Books.
Gil Tech Solutions LLCTechnical Consultant
Jun. 2014 - Aug. 2024Houston, Texas AreaIT infrastructure, custom web development or applications, business operation strategies, sales and marketing solutions, or even help tackling AI implementation and integration. Provide technological solutions and consulting services for businesses between $1,000,000 - $100,000,000 in revenue.
MasterWord ServicesSystems Analyst
Oct. 2013 - Jun. 2015Houston, Texas Area• Updated and implemented existing $500,000 web-rtc video and over the phone call center platform into production which created a new stream of revenue for MasterWord
• Lead the migration of in-house call center solution to a cloud base solution which saved MasterWord over $100,000 a year in software and hardware licensing and maintenance
• Designed and automated reporting of the call center platform into MasterWord’s proprietary custom CRM solution
• Helped design and implement a salesforce solution for MasterWord’s remote interpretation services. Created client contracts, generated leads, implemented a cold email campaign, visited and pitched services to potential clients, and designed a work process revolving around Microsoft’s CRM and MasterWord’s CRM
5LINX Enterprises Inc.ACD Engineer
Jun. 2012 - Jul. 2013Rochester, New York Area• Managed automated call distribution software CosmoCom Universe, both client side and server side for a call center with 100 users working in the corporate office and remotely.
• Updated manual reporting operations by developing custom database queries to automate call center’s reporting.
• Used statistical analysis to identify agent’s performance and queue statistics from complex data
5LINX Enterprises Inc.Tier II Technical Support
Nov. 2010 - May. 2012Rochester, New York Area• Provided technical support for business and commercial class customers
• Provisioned Polycom phones, Cisco Phones, and Globalinx peripherals to the Globalinx network
• Assisted customers with VOIP issues such as SIP configurations, international call routing, and poor audio quality
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