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Work Background
ConcentrixPrincipal Architect - Mobility
Oct. 2022United States, DenverLead Technical architect for UEM/MDM consults, migrations, management and more.
Ball CorporationMobility Solutions Architect
Feb. 2021
Mobile SolutionsSales Engineer
Jul. 2018 - Feb. 2021Colorado
Mobile SolutionsUEM Systems Engineer
Jul. 2018 - Feb. 2021MDM Architecture, Implementation and Support
MOBI Wireless ManagementUEM / MDM System Administrator
Apr. 2016 - Jun. 2018Indianapolis, Indiana AreaUEM System Administrator • Manage over 50,000 devices in a variety of MDM environments including AirWatch, MobileIron, Microsoft InTune, and more. • Design, implement and manage scalable, sustainable MDM/MEM/MAM solutions. • Deploy and manage device compliance and restriction policies to protect company data. • Configure, deploy and manage the lifecycle of internal and public applications. • Design, implement, and manage Apple DEP and VPP programs. • Provide Tier II/III support for Apple, Windows and Android devices. Additional Responsibilities • Establish and maintain subject matter expertise for the suite of MDM products and solutions.
• Establish and maintain subject matter expertise in Enterprise IT infrastructure stacks.
• Provide technical expertise in UEM delivery.
• Present complex technical information in a meaningful way by adapting the message to the audience, including executive and C-level teams in Fortune 500 companies.
MOBI Wireless ManagementAccount Specialist
Sep. 2014 - Apr. 2016Indianapolis, Indiana AreaProvide Tier I and II MDM, MAM, MEM, and device support for clients utilizing iOS, Android, Windows Mobile, and BlackBerry. Implement best practices for managed mobility services, with a focus on ease of use, cost-savings and sustainability. Leverage MDM solutions to ensure secure and worry-free enterprise data sync, administrative management, analytics and reporting. Responsible for maintenance and management of global mobility program policies, carrier relationships, cost reporting and analysis. Successfully managed dozens of accounts and forged relationships with everything from small and medium businesses to Fortune 500 companies.
Musician's FriendWorkforce Specialist
Jun. 2012 - May. 2014Indianapolis, Indiana AreaAnalyzed and managed all communications flowing into two call centers. Provided real-time reporting and on-the-fly staffing adjustments in accordance to call volume.
Responsible for fair and business-minded scheduling.
Supplemented the Workforce team with accurate forecasts, projections, and potential staffing needs.
Best BuyApple Specialist
Jan. 2007 - Dec. 2010Indianapolis, Indiana AreaHelped successfully implement a cross-department strategy for maximizing Apple sales as well as proprietary add-ons.
Lead the store to multiple sales awards.
Assisted with Geek Squad technical support and service.
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