MJV Technology & InnovationService Designer / Design Thinker
May. 2022 - Feb. 2024São José dos Campos, BrasilIn my role at MJV, I strategically employed various Design Thinking tools to meet project objectives. I conducted qualitative and quantitative interviews with internal and external stakeholders, gathering valuable data to inform our design initiatives. My responsibilities also included the thorough analysis of inputs and immersion materials to generate pertinent insights. I planned and conducted interactive dynamics with clients and users to facilitate understanding of problems and potential solutions. I was in charge of creating journeys, personas, and blueprints that guided our design strategy and allowed for a better understanding of end-users. I frequently interacted with various business areas, collaborating to ensure the alignment of the company's needs with our design solutions. In addition, I mapped out the requirements necessary for product construction, ensuring that all stages of the development process were informed by a deep understanding of the user and business objectives. Finally, I developed detailed presentations of the work carried out, enabling clear and effective communication with business areas. Competencies: Strategy, Customer Journey Mapping, Qualitative and Quantitative Research, Facilitation of Dynamics, Creation of Personas and Blueprints, Interdepartmental Collaboration, Presentation and Communication.